Bath Row Medical Practice - Ratings and reviews
Reviews
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Review titled Pleasantly surprised
Rated 5 stars out of 5
by Dave - Posted on 24 April 2024
As most of the reviews here are quite negative I thought I'd redress the balance after my positive experience this morning. Number 20 in the telephone queue but didn't have to wait too long to get an appointment . 90 minutes later I drove into the car park and found a space. Had to wait 10 minutes to be seen but had a very pleasant and helpful consultation with the doctor and was back home with my meds an hour later. So it's not all bad.
Visited April 2024
Bath Row Medical Practice has not yet replied.
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Review titled Worst Practice
Rated 1 star out of 5
by Merlin - Posted on 21 March 2024
I visited the GP in person on 18th March 2024, I have been told that i will get an phone appointment on 21st March. On 20th March i received a message to my phone telling that the GP will call me between 8.20 to 10.20. I told them before i cannot pick the call as i was teaching until 12 pm. I was waiting until 10.20 for the call. There was no call until 10.30. The GP called me at 10.55, which i could not attend i was teaching. When i called the GP today to book another appointment the lady in the reception was rude. She told me she is going to give me an appointment Saturday 23rd March between 1 and 4 pm. I told her that i will be teaching at 3 and requested to give me a call between 1 and 3. Is that a hard thing to give a telephonic call between two hour slot? GP is for patients. I am a tax payer and pay health surcharge to take these services. The GP should work considering the patients circumstances in mind. Its my bad luck i need to move home and pick this surgery which was near my residence.
Visited March 2024
Bath Row Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Tina Martin - Posted on 22 February 2024
I called to book an appointment with the nurse today . I was on hold for 25 mins to be told I'm next in the queue . To be cut off !!! I expect a call back to book this urgent appointment Awful surgery . Worst in birmingham
Visited February 2024
Bath Row Medical Practice has not yet replied.
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Review titled Terrible Appointment Service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
I called the GP number to confirm a vaccination appointment as my midwife suggested. The woman who picked up the phone said the appointment cannot be found and hung up! In the beginning, I thought it might be a connection issue or so. So I called again, waiting for another 15 mins, and she heard my description and hung up again immediately. I am sure my phone signal is perfect and the calls are hung up on purpose. Very very rude and inprofessional service. Totally waste of time and show zero responsibility of the work. I've decided to change my GP.
Visited November 2023
Bath Row Medical Practice has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Oliver reid - Posted on 18 April 2024
I reqiested to see my doctor due to medical emergency and i phoned everyday at 10 oxlock for 2 weeks and was told phone back tommorow because there is no appoinments!!
Visited November 2023
Bath Row Medical Practice has not yet replied.
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Review titled Horrible service
Rated 1 star out of 5
by Woman - Posted on 19 May 2023
I called them to book an appointment and they told me to hang up and call on Monday morning to do so. I asked them what would be different then and how I would be handled on Monday and they said that they will book me a slot for a follow up call by the GP. I asked them to ''book me for the next available slot now'' which she did and she said it would be on ''Monday evening''.....What absurdity in the receptionist's behavior!!!Since I am giving them a call and they have access to book me for the next available slot they should simply go ahead and do so instead of asking me to call them again on a different day !!it's simple logic which apparently they are lacking...unless of course they don't want to work and they simply pass the work to the next staff member so they don't have to deal with it
Visited May 2023
Bath Row Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by KHALED - Posted on 16 May 2023
Friendly, prompt and professional. The care and attention to details is excellent. The detail given to tests is also excellent. Overall I feel in safe hands.
Visited May 2023
Bath Row Medical Practice has not yet replied.
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Review titled Awful - impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Impossible to contact, I have been cut off 6 times in a row trying to get through after they cancelled my appointment at short notice and reissued one I could not make. All I can do is not attend, and then get removed from their list - This must be their plan to reduce patients, genius.
Visited April 2023
Bath Row Medical Practice has not yet replied.
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Review titled not very good service
Rated 1 star out of 5
by Edward Alexander Tetlow - Posted on 26 February 2023
As I have had my problem for a while I tried to get in touch by computer and phone on the phone get nearly to number 1 in queue then phone goes dead and no reply when using computer so not a service I would recommend as it definitely does not do its job properly so minus 20 or less to practice.
Visited February 2023
Bath Row Medical Practice has not yet replied.
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Review titled No appointments and terrible service
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
Call waiting times are over an hour and a half and when you finally get through there are never any appointments available. I have been trying for five days, calling from the moment they open and when I finally get through after a long wait I am always told to call tomorrow as they just ran out of available appointments. The staff doesn't seem to want to help either and just keep recommending to "try again tomorrow".
Visited January 2023
Bath Row Medical Practice has not yet replied.