BARTON HOUSE GROUP PRACTICE
233 Albion Road, Stoke Newington, London, Greater London, N16 9JTContact details and opening times
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Reviews
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Review titled Responsive and flexible
by statuscb84 - Posted on 10 July 2023
Receptionist phoned me to let me know I could have an appointment for my blood test and well women check at the same time, which was really helpful for me. Before that the only available appointments had been on different days. I also liked the new system of requesting an appointment, via the enquiry form. Much easier to use than the app. GP phoned me on the same day.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 10 July 2023
Thank you for taking the time to provide us with your feedback. We are glad to hear that our receptionist was able to accommodate your request for a combined blood test and Well Women check appointment, making it more convenient for you. We understand the importance of streamlining appointments to save you time and effort. We appreciate your positive feedback on our new appointment request system via the enquiry form. We strive to make the process as user-friendly as possible, and we're delighted to hear that it was easier for you to use compared to the app. We're also pleased to know that the GP promptly contacted you on the same day.
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Review titled Patient Doctor access
by trapperyr77 - Posted on 10 July 2023
Over the last eighteen months or so several conditions developed resulting in several visits to my local health centre. On each visit I saw a different doctor, often a locum. As some conditions worsened I started to feel I was losing control of my situation as there was no one person who had a clear picture of who I was as a person or patient. Apart from my health, my driving licence could possibly be withdrawn. I made an appointment with a named doctor, explaining I needed to discuss my concerns. In the event, it could not have been better. Each issue was tackled in turn and a plan going forward made.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 10 July 2023
Thank you for taking the time to provide us with your feedback. We appreciate your honesty and are glad to hear that your recent appointment with a named doctor went well and addressed your concerns effectively. We apologize for any inconvenience or confusion you experienced due to seeing different doctors, including locums, during your previous visits to our GP practice. We strive to provide consistent and personalized care to all our patients. While we cannot always guarantee that you will see the same doctor every time, we are committed to ensuring that all our doctors have access to your medical records and collaborate to provide the best possible care for you. Thank you once again for your feedback, as it helps us improve our services and better meet the needs of our patients.
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Review titled Not a welcoming and friendly experience for patients
by couragekt88 - Posted on 24 July 2023
I tried to book a simple appointment with the practice nurse for a contraceptive injection. I already had the prescription, having seen a GP earlier this year. I waited over 3 days to hear back from the online form and then it was a text with a day/time scheduled. I called reception during the 3 days and was simply told to wait. On the day of my appointment the receptionist was fairly busy handling enquiries for people coming in looking for appointments that day. The receptionist seemed to be getting quite exasperated, telling them all to go online. They even suggested to one patient who had chest pains that they go to A&E instead. When I saw the nurse, I also found them to be pretty brisk and in a rush. Didn’t seem to know the room we were in to find anything. Overall, not a welcoming and friendly experience for patients.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 24 July 2023
Thank you for providing your feedback about your recent experience with us. We apologize for the inconvenience and frustration you encountered while trying to book an appointment with the practice nurse. We understand that the wait time for a response to the online form was longer than expected, and we are actively working to improve our response times and communication process to ensure a more efficient service. Regarding your interaction with the receptionist on the day of your appointment, we appreciate your feedback. Please note that while our receptionists generally encourage patients to use the online form for appointment bookings to streamline the process, we also understand that some patients, especially the elderly or those who are not tech-savvy, may prefer assistance. In such cases, our receptionists are more than happy to help by filling out the form on their behalf. While we strive to provide a welcoming environment, it is possible that on the day you visited, we were short-staffed, which might have caused our receptionists to appear rushed. Nevertheless, we want to assure you that our team is committed to providing compassionate care to all patients, and we will address your concerns internally to ensure better support for everyone. Furthermore, we regret that your experience with the nurse was not as positive as we would have hoped. We value our patients, and it is important to us that you feel well taken care of during your appointments. We will address your concerns internally to improve the overall patient experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our practice.
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Review titled Swelling on the arm and pins and needles
by ASC Galvim - Posted on 20 July 2023
I had a painful small lump below my right elbow on Sunday. When I went to bed the lump was enlarged, red and hot. In the morning it was still large and hot and hot and I was getting pins and needles down my arm. I filled in the online form which said dial 111. I did not believe it was that serious since otherwise I was well. I called the surgery and they called back. A doctor called me late morning and I was given a 6pm appointment that day. I was given ibuprofen cream for the lump and told I probably had a trapped nerve. Three days later all is well
Visited July 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 20 July 2023
Thank you for sharing your recent experience with us. We're glad you reached out to us promptly when you noticed the painful lump below your right elbow. It's essential to address any concerning symptoms as soon as possible. We're pleased to hear that our team responded promptly and scheduled an appointment for you on the same day. It's crucial to get a thorough examination and proper advice when dealing with such symptoms. We're glad to know that the doctor identified the issue as a possible trapped nerve and provided you with the appropriate treatment. We're relieved to hear that after a few days, all is well and the symptoms have subsided. If you have any further concerns or need additional support, please don't hesitate to reach out to us.
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Review titled Friendly, empathetic and professional
by bransh36 - Posted on 27 July 2023
I like the online booking system, which is straight forward, but pleased there is a telephone option for those not comfortable with the internet. I waited about 20 minutes in the surgery. Perfectly acceptable. My GP was friendly, empathetic and professional as always. Very happy with the Practice.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 27 July 2023
Thank you for taking the time to share your feedback about your recent experience with our practice. We are pleased to hear that you appreciate the ease of our online booking system. We understand that not everyone may be comfortable with the internet, and that's why we offer a telephone option to ensure accessibility for all our patients. Regarding the waiting time at the surgery, we appreciate your understanding, and we are committed to providing timely care for all our patients. We are delighted to learn that you had a positive experience during your visit with your GP. Our team values providing compassionate and attentive care, and we are dedicated to ensuring every patient's well-being.
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Review titled Professionalism all round
by Fad - Posted on 20 July 2023
Each visit or contact with the practice, always met with the highest professionalism, not once have I witnessed any conduct below. Doctors do listen and explain each issue to me clearly, always ready to help, from receptionist to all other medical personnel in the practice. Great service all round
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 20 July 2023
Thank you for your kind words and positive feedback. We truly appreciate your recognition of our team's dedication to providing the highest level of professionalism during each visit or contact. It's wonderful to know that our doctors take the time to listen and explain your health concerns clearly, ensuring you have a complete understanding of your care plan. Our team is committed to being supportive and helpful at every step, and it's heartening to hear that you've experienced great service from our receptionists and all other medical personnel.
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Review titled Getting an appointment
by Fragile - Posted on 11 July 2023
Too many obstacles before we could get an appointment to see a doctor. No privacy as you have to be interviewed be desk staff, first on the phone. They promised to phone back with an appointment. 72 hours later there was still no phone call. There are too few face to face appointments. It makes me very anxious about phoning. Also having to wait very long before someone answers. Prescriptions ordered online are sometimes not sent through. The surgery has deteriorated over the past few months, in my view. I feel the only good thing is the staff and doctors. They are polite but obviously seem overworked.
Visited June 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 11 July 2023
Thank you for bringing your concerns to our attention. We apologize for the obstacles you encountered in obtaining an appointment and for any lack of privacy during the initial discussion with our Reception staff. In order to assist patients effectively, we may need to gather some information, but we can absolutely provide more privacy by taking you to a separate area to discuss your details if needed. We sincerely apologize for any delays in contacting you with an appointment. Timely communication is crucial, and we are actively working to improve our processes for more prompt follow-up. We understand your frustration with the availability of face-to-face appointments. For urgent cases, we offer appointments with any available GP to ensure timely care. However, if you prefer to see your GP of choice and the reason is not urgent, it may take longer to secure an appointment with them specifically. Regarding online prescriptions, we apologize for any occasional delays and inconvenience caused. We are actively reviewing and optimizing our online ordering system to improve reliability and efficiency. Your feedback about the recent deterioration in our services is concerning, and we take it seriously. We are committed to providing the highest quality of care and will thoroughly assess and address the issues you've raised. We appreciate your kind words about our staff and doctors. They strive to deliver polite and attentive care, but we understand the strain they may be under. We are actively exploring ways to support our team and ensure they can provide the best possible care to all patients.
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Review titled Kind and friendly staff
by velabr84 - Posted on 08 June 2023
I am a patient at Barton House, and the doctors and staff have always been professional. I had a call from a very kind and a friendly staff member this afternoon who was helpful and organised an advice call for a doctor l'm comfortable with.
Visited June 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 08 June 2023
Thank you for leaving your feedback. Your positive words is much appreciated!
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Review titled Prompt response
by PK1 - Posted on 13 June 2023
Discovery of low heart rate led to an immediate ECG, GP consultation with a follow up ECG and GP appt. arranged for diabetes.
Visited June 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 13 June 2023
Thank you for your comment. Glad we were able to help efficiently.
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Review titled Great practice with inefficient booking system
by liberatorzd84 - Posted on 06 July 2023
It takes a long time to fill in the online form, it’s long winded and I can imagine confusing for some. Follow up requests seem to get lost. It’s reduced the quality of the practice in my opinion - which has previously always been excellent.
Visited June 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 06 July 2023
Thank you for sharing your concerns about our online form. We apologize for any confusion or inconvenience it may have caused. We are committed to improving the user-friendliness of the form and streamlining our follow-up process. Your feedback is valuable to us, and we are actively working on resolving these issues to restore the excellent quality of our practice. We appreciate your patience and understanding, and if you have any further suggestions or concerns, please don't hesitate to let us know.
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