Barnard Castle Surgery
Victoria Road, Barnard Castle, County Durham, DL12 8HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute disgrace
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
Appalling service, fainted in the town, taken by locals to the surgery. No one in waiting room, only seen by receptionist who spoke with a go, who wrongly advised to go to urgent care centre! Informed there that this go was incorrect! Wasted hrs then sent to AE durham. They either didn’t care and needed retraining or were incompetent! I missed hours of time when I could have been seen by competent doctors and not spend 13hrs in AE!,….couldn’t even be bothered to speak to me or the kind residents who thought they were doing the right thing taking me to this woeful surgery! Even their advice was incorrect! I feel sorry for anyone becoming unwell in barnard castle who tries to get help here. Utter disgrace.
Visited August 2024
Review titled Barnard Castle Surgery
Replied on 08 October 2024
Dear patient, Thank you for bringing your experience to our attention. We are deeply sorry to hear about the distressing situation you described and regret that you felt let down by the service at our surgery. We always aim to provide compassionate and efficient care, and it’s concerning to hear that your experience did not reflect this. Unfortunately, based on the information provided, we have been unable to identify the specific incident in question. We take complaints like this seriously and would like to investigate further to understand exactly what happened. If you could kindly provide more details, such as the date and time of your visit, we would be grateful, and it will help us take the necessary steps to ensure this does not happen again. Please know that we are committed to patient safety and care. If there was any misunderstanding or miscommunication during your visit, we sincerely apologise. We would also welcome the opportunity to speak with you directly to resolve this matter and make sure your concerns are fully addressed. Please call 01833 690707 and speak to a Practice Manager or email cdccg.barnardcastlesurgery@nhs.net
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Review titled Excellent Covid/Flu clinic
Rated 5 stars out of 5
by Helen Hobson - Posted on 25 September 2023
Thank you to all the staff and volunteers involved in running the Covid Booster Clinic on Saturday 23rd September 2023. Excellent service.
Visited September 2023
Barnard Castle Surgery has not yet replied.
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Review titled Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Pharmacy staff rude and not very helpful at all ,Staff need to be mindfull if patients have mobility issues who can't walk Forton ho get prescription from somewhere else.I get my prescription every month from the surgery due to me not being able to walk far ,And I'm being told to go to another chemist to get my medication cause they didn't have it in stocks,I simply can't do it,Pharmacy staff need proper training.
Visited July 2023
Barnard Castle Surgery has not yet replied.