Bancroft Medical Centre - Ratings and reviews
Reviews
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Review titled Extremely unprofessional telephone appointment
Rated 3 stars out of 5
by Anonymous - Posted on 26 February 2024
I requested a call this morning to find out if some symptoms I had were normal after being given and using antibiotics. The doctor on the call, who called at 9:23, was loud, impatient, did not give me chance to talk, and did not listen when I asked to explain the pain and other symptoms. She simply put me off and told me to wait until I have finished antibiotics, even though it was only a day way. In the end, I had to go to a local pharmacy and they found out the symptoms really mattered and the correct treatment was already delayed. It was appalling that she had no sympathy as a doctor, nor professional patience and willingness to listen. It was not a difficult illness to diagnose if she had any care about a patient's pain. She caused me a great deal of mental pain outside of the physical pain I was suffering. I am raising it because I dont want any other patience to suffer what I experienced.
Visited February 2024
Bancroft Medical Centre has not yet replied.
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Review titled Excellent, very flexible service today
Rated 4 stars out of 5
by P M - Posted on 11 January 2024
My husband visited the surgery on my behalf this morning, as I have been quite unwell. We needed some urgent information, and staff went above and beyond to fulfil our request. We really appreciate your flexible approach, particularly in view of the huge time pressures you are all currently working under. You made a huge difference to my day. Thank you so much.
Visited January 2024
Review titled Bancroft Medical Centre
Replied on 15 January 2024
Dear patient thank you for your feedback we appreciate that you have taken the time to do this as it so easy for patients to add a negative but seem so difficult to add some praise. So we really do thank you. we are glad that we were able to help you with your request. We do try our best to assist every patient that we come in contact with. We hope that you are on the mend soon.
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Review titled Cannot get appointments
Rated 1 star out of 5
by Richard J - Posted on 24 April 2023
We've been registered at this for several years, and until recently it's been acceptable. However, in the last six months, it's been almost impossible to get routine appointments. You need to ring at 8 a.m. and usually end up in a queue of 30-60. However, the line is prone to dropping, and you end up having to rejoin the queue. We have young children who require the occasional appointment. However, this surgery is now worse than useless - it's simply a waste of your time. We now depend on private services. Very frustrating
Visited April 2023
Bancroft Medical Centre has not yet replied.
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Review titled Terrible Appointment line
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2023
been hanging on their Appointment Line now for 35 minutes just to make an appointment with a Nurse. Started off at 21 in the Queue and Still only number 13 !!! Unbelievable ! Surely there must be a Better way ???
Visited April 2023
Bancroft Medical Centre has not yet replied.
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Review titled Persistent Failure
Rated 1 star out of 5
by John Grounds - Posted on 26 April 2023
This practice is simply not fit for purpose. Getting a face to face takes weeks and can include sitting on the phone for 30 minutes. Telephone appointments can also take weeks. Put quite simply, the practice is failing its patients.
Visited April 2023
Bancroft Medical Centre has not yet replied.
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Review titled Very helpful and patient
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
Thank you to the prescription team for their patience and professionalism in dealing with repeated issues with my HRT supply and quantity, such as last Friday afternoon. You’ve always resolved things - thank you so much.
Visited January 2023
Review titled Bancroft Medical Centre
Replied on 17 January 2023
Thanks you for taking time to leave your feedback, it is appreciated and I am pleased that the team dealt with your issue. Your issue and you are not alone is I am afraid to say an ongoing one and we try our best to resolve these issues however not always successful. I will of course pass these comments on to the team. Thanks again.
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Review titled Friendly practice.
Rated 5 stars out of 5
by K. W - Posted on 03 August 2022
I have been a patient of Courtenay House for years - (now Bancroft Medical Centre). Despite the recent huge pressures on the GP practices nationally, this practice tries so hard. I have had to have many GP - and occasional Specialist Nurse - consultations this past year - mostly down to Long Covid complications. All have been courteous and helpful. I don't speak to the same doctor each time, but seeing as there is a national GP shortage, I don't expect to. Secondly, the pharmacy team are amazing. I recently had trouble finding HRT patches. I had tried so hard - but unsuccessfully - to find a chemist who would supply them. A member of the pharmacy team phoned a local chemist on my behalf and found some. Thank you! Last, but not least, the reception staff are kind and professional. This job is frontline and difficult but the reception team have always treated me with respect. Thank you all.
Visited July 2022
Review titled Bancroft Medical Centre
Replied on 17 January 2023
Thanks you for your kind words. I will pass your comments to the wider team. I see that you have some understanding of what we face daily in the NHS. We are grateful that you have taken time to leave us this feedback.