Balmoral Surgery
Canada Road, Walmer, Deal, Kent, CT14 7EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Roy David - Posted on 09 August 2023
I was very pleased with the attentive and caring attitude of the doctor I saw. She offered advice on the way forward with several of my ailments and I was very satisfied with the outcome of our consultation.
Visited August 2023
Balmoral Surgery has not yet replied.
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Review titled Inaccurate posted opening times
Rated 4 stars out of 5
by Bernard McEwen - Posted on 19 July 2023
NHS Website and notice on surgery door says the practice is open on Wednesdays: 0830 to 1830. Not so today - several people in the car park finding it closed
Visited July 2023
Review titled Balmoral Surgery
Replied on 20 July 2023
Good morning, We are sorry that you visited the practice on an afternoon that we are closed. We close once a month for protected learning time. There is a sign on our door which explains this and has a list of all of the upcoming dates that we will be closed. We also put this information on our website, in our newsletter and on our TV presentation in the waiting room. However, we appreciate that still despite our best efforts, not everyone will have seen this information. We do not chose the dates that we are closed, and they vary between a Wednesday and a Thursday afternoon. Once we are aware of the dates, we do try out best to publicise these dates as best we can. Once again, we are sorry that you were not able to visit the practice yesterday, and we hope that you have now been able to access the practice.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have found a lump under my arm! I emailed the balmoral surgery to see if I could get an appointment, I got an automated reply saying to ring the surgery. When I rang I was told no appointments were available, to ring 111 or go to laocal hospital. This is my registered GP and it it’s not the first time this has happened. I’m worried.
Visited June 2023
Review titled Balmoral Surgery
Replied on 13 June 2023
Dear Patient We are so sorry to read that your experience of booking an appointment during this worrying time for you wasn’t satisfactory. As you have submitted this review anonymously we cannot respond to you directly. Please can we ask that you contact the Practice and ask to speak to one of the management team. We will then call you back so that we can better understand what happened, to learn and improve things where possible and how we can help you to get the appointment you need. In general, as noted on our website, we are experiencing an unprecedented level of vacancies in our clinical team as a result of the national crisis in recruitment of healthcare professionals. We have recently successfully recruited a new salaried GP who will start with us in August so this is a positive step in trying to ensure we can provide more appointments for our patients. We look forward to hearing from you directly in due course. Balmoral Surgery