BALLATER SURGERY
108 Chislehurst Road, Orpington, Kent, BR6 0DPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about BALLATER SURGERY.
Reviews
-
Review titled Great email medicine, offensive admin
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Call for an appointment and, if you get through, its a 2 week wait for an appointment, send an e-consult it's same day but woe betide you miss their response as you are then met with abuse by the admin team who expect you to be be checking email constantly and not leaving the house waiting on them, don't forget they are very busy and your time is not important...
Visited August 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Dear Patient, We are sorry that your experience of Ballater Surgery has been a negative one. I would be very interested to know who in the administration team you spoke to, as the feedback from our administration team has always been that of a very positive one. We are currently reviewing our appointments to be able to offer more availability to our patients. If you would like to contact me, please do so and I can look into your frustrations with the appointments and the administration staff. Many thanks. Julia Morrison, Practice Manager
-
Review titled Very welcoming practice
Rated 5 stars out of 5
by Veronica Hackett - Posted on 04 August 2023
I attended this morning for a blood test. The two receptionists were very welcoming and the Nurse who took my blood was excellent, well done. I will certainly re visit for future blood tests, thankyou.
Visited August 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Dear Veronica, Thank you for your positive feedback. I will forward your feedback to our reception team and the phlebotomist. Many thanks. Julia Morrison, Practice Manager
-
Review titled Speedy response and quick to help
Rated 5 stars out of 5
by Ben C - Posted on 12 July 2023
I've always found Ballater surgery quick to respond to triage messages and the GPs go directly to trying to help. I was particularly impressed today after sending an eConsult form, and receiving a reply within 20 minutes with advice and a prescription. Considering the pressure GP surgeries are under, this efficient approach makes such a difference. Thank you!
Visited July 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Dear Ben, Thank you for your response. The econsult has proved a very positive experience for our patients and we are glad your experience has been that of a positive one. Julia Morrison, Practice Manager
-
Review titled Avoid unless you can diarise ailments
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
Not for the first time I called for an appointment for something I am suffering with today which from past experience could be managed with a prescription medicine only to be offered a phone appointment in 3 weeks time, pointless, will now suffer for the next 5 days. Have had to complete an email consultation and wait to see if that is dealt with in the next 48 hours, all this and they are still accepting new patients, they can have my place as I will look elsewhere, avoid unless you can diarise ailments.
Visited June 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Thank you for your response. We are currently looking at our appointment availability have put some additional appointments to support the growing number of patients registered to the practice.