Balaam Street Practice - Ratings and reviews
Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
I had used the online portal to get an appointment for a minor injury caused to my thumb while playing football for which I was told to go to A&E as it may be fractured. I called and told them it was not broke as I was moving it fine but was causing me some pain. I was then told that the GP has still said to go to A&E regardless of wait time. Really poor and no empathy shown from professionals who should be providing a service to its community.
Visited September 2023
Review titled Balaam Street Practice
Replied on 22 September 2023
Thanky you for your comment You contacted us through AskMyGP. You told us that you had a 1 day history of severe pain when moving the thumb following a football injury. This presentation could be a simple soft tissue injury, dislocation, or even a fracture. As you clearly described this as severe pain, it is more likely to be a fracture or dislocation. An x-ray is needed and so we asked you to attend the emergency department. Had we seen you the decision would be the same, and your care would have been delayed. We want to make sure you see the right person first time. We are full of sympathy for you and all patients who have to wait a long time in Casualty. But it is important to understand that an urgent x-ray needs to be reported straight away and this is only possible in casualty. Nevertheless, as you refused to attend the emergency department, we offered you an appointment with our physiotherapist a week later. However, you declined this. Although you do not think a fracture was present, 35 years of doing this job has taught me that when someone presents with severe pain and difficulty moving a joint straight after an injury, a fracture must be excluded. Thank you again for your comment.
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Review titled Waiting almost 2 days
Rated 2 stars out of 5
by Anonymous - Posted on 04 August 2023
I was prescribed blood pressure tablets, they have since caused a terrible itchy, blister, rash all over my body. Contacted the doctors 3rd August at 8am. Not heard a word since. Also sent images to surgery.
Visited August 2023
Review titled Balaam Street Practice
Replied on 23 August 2023
Dear Patient, Thank you for your comment. I note that you contacted the GP Surgery on 03.08.2023 asking for alternative medications for your above mentioned problem.Our Clinician called you on 04.08.2023 to address your concerns and I can also note that a medication was prescribed to you immediately during the telephone call.I am sorry to say that your comment that you waited for almost 2 days is correct in fact your query was addressed in 24 hours.Please feel free to contact the manager if you want to talk about this further Thank you Practice Manager
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Review titled On Spot
Rated 5 stars out of 5
by Mary KawalyaKanyike - Posted on 08 July 2023
I have attended the Saturday blood surgery and every time the workers are on spot with their game. So marvellous you don’t have to waste a lot of time here.
Visited July 2023
Review titled Balaam Street Practice
Replied on 11 July 2023
Dear Patient, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Thank You Practice Manager
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Review titled Duty of Candour
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2023
I brought my son for his appointment at 12:30. I checked us in at the reception and told us to take a sit afterwards. The practice was not that busy and the people before us has been called. There was a girl who checked in after us for her 12:30 appointment and one man for his 1 Pm appointment. The man has been called at around 1:08 for his appointment. Afterwards the other girl was called as well. My son and I were left behind. I asked the reception if we will be called shortly and then she asked for our details again. She then said to check it with the clinician. She came back after a 2 minutes and I asked her again, she said one second I'm still checking. Then now, after a minute my son's name has finally been called in the screen. When we go to the Room I asked the clinician if the reception forgot to check us in. He said "Yes, Kinda" I told him that I'm gonna need her name and he responded that there is no need for that as he is seeing us already for the appointment. I replied back that maybe for you it's okay but for me it's not. There is no apologies given! How unprofessional. We've waited for more than half an hour, I know it happens sometimes if they are really busy but this time it is not busy. The clinician was not even friendly, not even smiling or you won't even feel that the Gp is friendly, welcoming environment.
Visited May 2023
Review titled Balaam Street Practice
Replied on 13 June 2023
Dear Patient, Thank you for your comment. I note that your son had an appointment at 12:30 on 09th May 2023 with our Clinician.You came in for your appointment at 12:23 to check in.I also note that our reception staff missed marking you in at 12:23 for your appointment.When you later inquired with the receptionist about your appointment she realized that she missed marking you in and she went into the Clinician room requesting him if he can see you.The Clinician was on his lunch break and he kindly accommodated the receptionist request and he saw you during his lunch break.I apologies for you on behalf of our receptionist to miss marking you in for the appointment. I also want to assure you that your feedback regarding the clinician has been discussed with him as a feedback. I sincerely want to apologies on behalf of the team for the distress this has caused you. Please feel free to contact the manager if you want to talk about this further Thank you
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Review titled Professional practice
Rated 5 stars out of 5
by Sunday Akinbolagbe - Posted on 31 March 2023
I have been with this surgery for over twenty years and never ever thought of leaving the practice. The are professional, helpful and hard working. My whole family of three female children have since been with and we never had a single complaint regarding their activities.
Visited March 2023
Review titled Balaam Street Practice
Replied on 30 May 2023
Dear Patient, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Thank You Practice Manager
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Review titled Poor use of communication technology
Rated 3 stars out of 5
by Martina - Posted on 31 January 2023
Lovely team and doctors. However, very disjointed use of communication technology. Ways to book appointments change frequently and must be difficult to navigate for less tech savvy patients. Once in contact with the team advice and requests are dealt with promptly.
Visited December 2022
Review titled Balaam Street Practice
Replied on 13 June 2023
Dear Patient, Thank you for taking the time to let us know of your recent experience at the practice. . Please contact me on 02084721238 to talk about issues regarding communication technology we are using - Thanks Practice Manager
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Review titled Great Practice and Very Caring Staff.
Rated 5 stars out of 5
by Tracey Axford - Posted on 23 May 2022
I've been a patient at this practice for many years and wouldn't want to be registered anywhere else. Over the year's there have been many changes, some good & some back but the main concern of all the GPs that have practiced and continue to practice here today is the 'Well Being of all Patients'. Over the years I've always been treated with respect, care and understanding. The last couple of times I've needed to contact my GP or the in house pharmacist, I've used both my gp app and telephone and my medical conditions have been taken care of in a timely and efficient manner. I would highly recommend this GP practice. They continue to improve their services so that all patients, can receive the best treatment that the NHS trust provides. Keep up the good work everyone.
Visited May 2022
Review titled Balaam Street Practice
Replied on 31 May 2022
Dear Patient, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. Thank You Practice Manager