Baddow Village Surgery - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Jason Brady - Posted on 29 February 2024
Clinicians were extremely knowledgeable, experienced, and proactive. They also came across as empathetic and compassionate. The admin staff were ultra efficient, as well as being friendly and polite.
Visited February 2024
Baddow Village Surgery has not yet replied.
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Review titled Great device
Rated 5 stars out of 5
by Vivien Reed - Posted on 11 September 2023
My health problem was sorted out quickly and efficiently. The service I received was outstanding. Every member of staff was helpful and went out of their way to help me with my problem.
Visited September 2023
Baddow Village Surgery has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
Had an issue with my elderly mother. Surgery was prompt, helpful, and efficient. Phoned when they said...actually earlier. Kind, considerate
Visited July 2023
Baddow Village Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Carol Bigland - Posted on 19 July 2023
I have been a patient at this Surgery for 18 years. I have always been able to get an appointment on the day but I only call when I believe that nothing can be sorted at a pharmacy. I have noticed recently that the Reception team have improved. They have a more caring approach when answering calls. It does make a difference to us ,the patients. I am a doctors receptionist at another Surgery so I know how demanding the job is. Well done to the team and keep up the good work.
Visited July 2023
Baddow Village Surgery has not yet replied.
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Review titled Friendly and helpful staff
Rated 4 stars out of 5
by Paul - Posted on 20 July 2023
I had cause to call my GP surgery recently. My call was answered in a friendly manner and the person that took my call was very helpful and professional. Despite being a busy surgery I was able to see my doctor the same day. Again the doctor was helpful, friendly, professional. There are many competing pressures on the NHS but whenever I have had to call the surgery I have always been treated very well.
Visited July 2023
Baddow Village Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
I moved here from another surgery As I couldn’t ever get through on the phone let alone an appointment. Since being at Baddow surgery I must say I have been on hold but always got to see a Dr or nurse the same day. On one occasion I couldn’t get into the surgery and I had a call back within 2 hours. I can’t praise all the staff enough. Keep doing what your doing 10/10
Visited June 2023
Baddow Village Surgery has not yet replied.
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Review titled Blood test
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2023
Although I've had exremely good and bad experiences in this surgery this one was so bad it's worth noting! I made an appointment for my bloods. I had just started a new job so couldn't find an appropriate time to take time off. Wd hen I booked my appointment I hadn't realised that that morning a text had come in to cancel! I went in and they told me it was cancelled. I insisted because getting another day off during probation wasnt something I knew would cause problems at work. The nurse who did my blood was so so unwelcoming and so rude! She didnt even look me in the eye and refused to even respond to anything I said. Did my bloods quietly when I spoke to her she just looked at me angrily. Very unbecoming behaviour for a nurse! Especially when needles are involved.
Visited January 2023
Baddow Village Surgery has not yet replied.
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Review titled Awful practice!
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2023
Tried for 1week to get an answer for my elderly mother. Actually got through twice today, first call on hold for 25 minutes, tried again an hour later got through but on hold for 30 minutes! Would of been quicker to of got in a car and driven there. This is the reason for hospitals being under pressure, Gp'sneed to up their game! Will actually drive there tomorrow to get an answer and to ask to see Practice Manager!
Visited January 2023
Baddow Village Surgery has not yet replied.
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Review titled Just alright
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
I've had a couple of interactions with the practice since I moved in the area last year. Let's just say it's not nearly up to the level of my previous GP. But it's okay. It's a small practice in a small village. Receptionists are 50/50, some are really nice, others are meh. I've met one doctor so far, and she was super nice and helpful. And I've had a blood test, which went alright. Not really convenient that they never answer the phone, so if you want to book something (since the online service is meh) you have to go there in person. It's also not open during weekends, which really forces you to take a day off to sort anything out. This is the reason I'm put off most of the times from even contacting this practice, and opting for a private GP, which is 24/7, which gets you an appointment in a couple of hours, and which many employers offer for free thankfully. (I also do have a couple of health matters which need to be monitored, but it seems like it's up to me to make sure I keep track and book blood tests etc.) In conclusion, I understand that this practice works slower, less hours, and is not very proactive. It's small, in a small place, probably surrounded by many retired people with plenty of time.
Visited January 2023
Baddow Village Surgery has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I have been with this practice since I moved to the area in 2021. They haven’t even seen me face-to-face once, despite the fact I have a pre existing condition! I would have expected them to want to monitor the condition. The receptionists aren’t friendly or compassionate, they make you feel like a burden. During and after a miscarriage, I found the doctor very condescending. I had a skin cancer scare and called 200 times without any response (ended up paying to go private). I am have had to call for vaccines. My calls haven’t been connected on any occasion despite calling over 30 times. I am considering trying to find a surgery that actually answers my calls as I work full time and don’t have hours to try and get an appointment with the doctor!
Visited November 2022
Baddow Village Surgery has not yet replied.