Bacon Lane Surgery
11 Bacon Lane, Edgware, HA8 5ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Komeil Alibai - Posted on 07 March 2024
This is one of the only GP surgeries that although being an NHS facility, I felt like I was treated with the care and support that would only be seen in a private medical practice. I did not have a long wait for my appointment and the staff treated me with the utmost level of care.
Visited March 2024
Review titled Bacon Lane Surgery
Replied on 07 March 2024
Dear Patient Thanks so much for your review. We have made some significant changes to our appointment system that ensures patients get seen when they need to and that we provide continuity of care where it is needed. Many thanks Amanda Meehan Practice Manager
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Review titled Worse GP and receptionist ever
Rated 1 star out of 5
by Elena Ramona Farcas - Posted on 21 March 2024
The receptionist, she’s very very very rude If you make a phone call to make an appointment, they send you to make online triage, but if you don’t know English, they don’t care about , and you make a phone call back tell them you don’t know English they say they gonna call you and you may have to wait two or three days and they never call you back. You tell them your condition it’s not very well you have fever, asthma and infection too lungs, I still have four days no answer
Visited March 2024
Review titled Bacon Lane Surgery
Replied on 25 February 2025
I’m so sorry to hear about the difficulties you’ve experienced, and I completely understand how frustrating and upsetting this must be, especially when you're not feeling well. It’s unacceptable that you weren’t given the support you needed, and I sincerely apologize for the poor service you've received. No one should feel dismissed or ignored, especially when dealing with health concerns. our health is our priority, and I truly hope you're able to receive the proper support soon.
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Review titled Easily accessible and great doctors
Rated 5 stars out of 5
by S J - Posted on 06 March 2024
Submitted a non urgent online request, was contacted by dr on same day and given an appt for a few days later. Staff were friendly and helpful and the doctor was great. Would recommend!
Visited March 2024
Review titled Bacon Lane Surgery
Replied on 06 March 2024
Dear patient Thank you so much for your review. We have worked hard to implement our same day access service to ensure our patients get help when they need it. Kind regards Amanda Meehan Practice Manager
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
I have had several interactions with the surgery over the past year since I was diagnosed with cancer annd had my baby. The online triage tool was easy to use and I was contacted by the Dr within 24hrs. My concerns were addressed with empathy and efficiency. Everyone has been so helpful - the reception staff, pharmacists, nurses, doctors - thank you for your efforts
Visited January 2024
Review titled Bacon Lane Surgery
Replied on 25 February 2025
Thank you so much for sharing your experience with us, especially during such a challenging time. We are truly honored that we could provide you with the support you needed. It's wonderful to hear that the online triage tool was easy for you to use and that our team was able to respond quickly and with empathy. Your kind words about our staff mean a lot, and I’ll be sure to pass along your gratitude to everyone involved. If you ever need anything further, we’re always here to help. Wishing you all the best moving forward.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
My experience with the team was very pleasant. They were friendly and very efficient. My requests were also all taken care of.
Visited November 2023
Review titled Bacon Lane Surgery
Replied on 25 February 2025
Thank you for sharing your feedback! We’re so happy to hear that your experience was pleasant and that our team was able to assist you efficiently. We always aim to provide friendly and helpful service, so it's wonderful to know that we met your expectations. If there's anything else we can help with in the future, don’t hesitate to reach out!
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Review titled Amazing practice, so caring
Rated 5 stars out of 5
by Emma Nicholls - Posted on 12 November 2023
Always a friendly, warm and welcoming practice, the staff are so dedicated, helpful and personable, they listen and really care about their patients which makes all the difference, this is by far the best surgery in the area, i've been a patient at others and Bacon Lanen is by far the best
Visited October 2023
Review titled Bacon Lane Surgery
Replied on 19 December 2024
Thank you so much for your kind words! We’re truly grateful for your continued trust and support. Our team is dedicated to providing the best care, and it means the world to us that you feel heard and valued. We’re so glad you’ve had a positive experience with us, and we’ll continue to strive to be the best practice for you and all our patients! Many Thanks, Operations Manager, Bacon Lane Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Elena - Posted on 15 November 2023
My experience, it was great. I am very happy with my time there as the doctors were very helpful, the staff were also lovely. The appointments are very quick.
Visited October 2023
Review titled Bacon Lane Surgery
Replied on 25 February 2025
Thank you so much for sharing your positive experience! We're thrilled to hear that you felt well cared for by both our doctors and staff. It's great to know that the appointment process was efficient for you. Your feedback means a lot to us, and we’ll continue working hard to maintain this level of service. If you ever need anything else, don't hesitate to reach out!
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Review titled Excellent patient care
Rated 5 stars out of 5
by Sarah Nicholls - Posted on 12 November 2023
Very reassuring, knowledgable and had time for us. Helped us every step of the way. Walk in for flu jab was quick and speedy! The practice always has time to help with any problems.
Visited October 2023
Review titled Bacon Lane Surgery
Replied on 25 February 2025
Thank you for your kind words! We're so glad to hear that you had a positive experience and felt supported every step of the way. It’s great to know that your flu jab was quick and easy, and that our team was able to provide the care and attention you needed. We truly strive to be there for our patients with any concerns, and your feedback means a lot. If you ever need anything else, we’re always here to help!
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Review titled Receptionists/Practice manager do not do proper job
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
Receptionists constantly fail to pass the information to the doctors. They send everyone and always to book online even it is not an appointment related query. That is it what they do. Emails are not forwarded to doctors by them. I mean they do nothing to help. Practice manager is invisible. I never got to speak to her/him despite numerous request by phone and email. Nope and that's it. This is how they treat patients. Very unhappy with the service.
Visited March 2023
Review titled Bacon Lane Surgery
Replied on 25 February 2025
Thank you for sharing your feedback. We understand your frustration, and we want to assure you that management has made improvements over the past year. We've been working on addressing communication issues and ensuring that our reception staff is better equipped to assist with all queries, not just appointment-related ones. While there's still work to be done, we are actively making strides to enhance patient experience. We truly hope you'll see the difference moving forward. Your patience is appreciated, and your concerns are taken seriously.