Aylmer Lodge Cookley Partnership
Hume Street Medical Centre, Hume Street, Kidderminster, Worcestershire, DY11 6SFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled i & family have been with alymer lodge for over 20 years
Rated 5 stars out of 5
by james lawson - Posted on 30 April 2025
In the 3 weeks i have had serious issue with my slightly autistic brother ie. breathing difficulties. Although worcester royal hospital have been involved the service i have received from both of them has been excellent.Many people moan about doctors and the NHS but personally i would like to thank both of them for their excellent service.
Visited April 2025
Aylmer Lodge Cookley Partnership has not yet replied.
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Review titled Normally great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2025
I have been with my doctors many years and have rarely had problems. Imagine my horror when I received a £100 parking fine for attending an appointment. Not the doctors fault. Smart parking's fault. I'm of course fighting it as I'm a blue badge holder. Just want to make other patients aware that it could happen to them. Strangely the appointment was to booster up my wellbeing after losing my job of 30 years. Smart parking should check before submitting fines.
Visited April 2025
Aylmer Lodge Cookley Partnership has not yet replied.
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
Attended with my Wife for a pre arranged check ups for us both Both carried out very efficiently with extra help offered
Visited March 2025
Review titled Aylmer Lodge Cookley Partnership
Replied on 07 March 2025
Thank you for taking the time to leave your kind feedback. Your comments will be shared with the whole team! Thank you, Aylmer Lodge Cookley Partnership
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Review titled Brilliant service
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2025
Went to have my regular wayfarin check.however another health problem occurred.i was treated very efficiently and left tgrgreathe surgery with antibiotic prescription.great service thanks very much.
Visited March 2025
Review titled Aylmer Lodge Cookley Partnership
Replied on 04 March 2025
Thank you for taking the time to leave your kind feedback. Your comments will be shared with the whole team. Thank you, Aylmer Lodge Cookley Partnership
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Review titled Great practice.
Rated 5 stars out of 5
by Kathleen - Posted on 20 September 2024
Brilliant treatment on multiple visits to change my leg dressing. No significant waiting. Pleasant, caring nurses. Cannot fault in any way. Thanks to all the staff.
Visited September 2024
Review titled Aylmer Lodge Cookley Partnership
Replied on 25 September 2024
Thank you for taking the time to leave your kind feedback. Your comments will be shared with the whole team. Thank you, Aylmer Lodge Cookley Partnership
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Review titled Can only see a nurse practitioner
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2024
Asked for an appointment to see a doctor - on arrival was sent to a nurse . I was never informed it would be the NP. Apparently there is a list of illnesses that the GP’s at this practice don’t deal with- only nurses do . This info should appear on the website ? Surely Patients should be told this when offered an appointment- “you’re not ill enough to see a Doctor as you have requested “.
Visited July 2024
Review titled Aylmer Lodge Cookley Partnership
Replied on 26 July 2024
Dear Patient Our Care Navigators are trained to book our patients in with the most appropriate person. Our ANPs are highly qualified and can prescibe for many conditions. ANP appointments are 15 minutes compared to GP appointments of 10 minutes. Patients that have been referred to the ANP almost always give us very positive feedback. If you were unhappy with the outcome of your appointment, please do let me know. kind regards Practice Manager
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Review titled 4 week wait for phlebotomy appointment
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2024
Requested a phlebotomy appointment on 18/7 - next opening only on 12/8. Told to go to the hospital. It appears this practice need more phlebotomists.
Visited July 2024
Review titled Aylmer Lodge Cookley Partnership
Replied on 26 July 2024
Dear Patient Thank you for your comment regarding our phlebotomy service. We are lucky enough to have retained a phlebotomy service in our Practice. Usually there isn't a 4 week wait for a blood test, however, we have been short staffed which can happen at this time of year. We have recently recruited a new member of the nursing team which will improve wait times. We are also extremely lucky to have a great phlebotomy service over the road at the hospital where a wait for a blood test may well be less during these very busy periods. Patients often opt to use this service instead. If you would like to discuss this, please do not hesitate to get in touch. yours sincerely Practice Manager
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Review titled Rude doctor
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2024
All staff excellent, except the gp, who was willing to stamp a letter, couldn't figure out how to use his laptop, then said he would charge £30 after previously agreeing to sign without charge. Very rude, condescending, lack of compassion towards pregnant partner. Should not be dealing with public with such attitude.
Visited July 2024
Review titled Aylmer Lodge Cookley Partnership
Replied on 16 July 2024
Dear Patient, We have a complaints policy at the Practice and we are always willing to listen to any concerns regarding your care. Please get in touch if you would like to discuss this further. yours sincerely Practice Manager
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Review titled Superb Patient Care & Understanding
Rated 5 stars out of 5
by Paul David Watkins - Posted on 25 March 2024
As with every experience of this practice, once again the patient experience and understanding was of the highest level - easy to contact (using the "call back" feature, polite and understanding Receptionist, timely call back from the Doctor (who understood readily and immediately what my issue was) with my notes and past medical history on hand to make a rapid decision for what was required - all with appropriate and good humour too!
Visited March 2024
Review titled Aylmer Lodge Cookley Partnership
Replied on 15 April 2024
Dear Mr Watkins Thank you for your kind review I will share with the practice team. It always give the staff a boost. kind regards Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
The surgery arranged for me to have a prescription renewed from the information that I gave them without me having to take up an appointment with doctor or nurse. The surgery communicated with me what they had arranged, in the timeframe they had said. What great service.
Visited December 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 25 March 2024
Thank you for your lovely review - I will share with the team. It always gives them a boost! kind regards Practice Manager