Aylmer Lodge Cookley Partnership - Ratings and reviews
Reviews
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Review titled Superb Patient Care & Understanding
Rated 5 stars out of 5
by Paul David Watkins - Posted on 25 March 2024
As with every experience of this practice, once again the patient experience and understanding was of the highest level - easy to contact (using the "call back" feature, polite and understanding Receptionist, timely call back from the Doctor (who understood readily and immediately what my issue was) with my notes and past medical history on hand to make a rapid decision for what was required - all with appropriate and good humour too!
Visited March 2024
Review titled Aylmer Lodge Cookley Partnership
Replied on 15 April 2024
Dear Mr Watkins Thank you for your kind review I will share with the practice team. It always give the staff a boost. kind regards Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
The surgery arranged for me to have a prescription renewed from the information that I gave them without me having to take up an appointment with doctor or nurse. The surgery communicated with me what they had arranged, in the timeframe they had said. What great service.
Visited December 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 25 March 2024
Thank you for your lovely review - I will share with the team. It always gives them a boost! kind regards Practice Manager
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Review titled Excellent, accessible and supportive surgery.
Rated 5 stars out of 5
by L S - Posted on 14 December 2023
I have been with Aylmer Lodge since I moved to England as a child. They have been excellent on every front. In recent months, I have faced into some extremely worrying health concerns, but this has been made better due to the unwavering support I have received during this time. The doctors are accessible, responsive, knowledgeable and supportive. I feel listened to, and that in itself is invaluable when facing serious health concerns. GPs often get a hard time, with being at the coalface of the NHS but I know how hard working they are and how they support their patients when it really matters. I cannot recommend this practice highly enough.
Visited November 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 15 December 2023
Thank you for your lovely compliment. We have shared this with the whole team today. In a time when peple are so quick to complain it always gives us a welcome boost to know that we are doing a good job. Best regards The Practice manager
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Review titled I cannot fault the service I have received today
Rated 5 stars out of 5
by Michelle Harrison - Posted on 30 November 2023
Having been unwell for a number of weeks I was starting to feel distressed not something I usually suffer with but the kindness of the staff member i spoke to on the phone and later on reception I cannot fault, thank you both your genuine kindness was truly appreciated
Visited November 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 15 December 2023
Dear Michell Many thanks for you review of our service. We appreciateyour lovely comments about our receptionist. I will share this with the whole team - it always gives them a lift to receive such excellent feedback. kind regards The Practice Manager
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Review titled A Professional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Excellent help and brilliant quick service in assisting my wife and I during a week when we were not feeling great from a medical point of view. Many thanks to all concerned.
Visited November 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 23 November 2023
Thank you for your kind comments, they are lovely to receive. I have shared with the whole team. This gives us all a boost. We do endeavor to work our hardest to get our patients the right treatment at the right time. yours sincerely Practice Manager
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Review titled Great practice but disappointed with online booking
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
Went to book on NHS app only to find that you can no longer book a telephone consultation with a doctor of my choice.And there is only one doctor or nurse if you want to book a face to face appointment.Very disappointed as I find booking stressful.Not good for patients with mental health problems.
Visited November 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 08 November 2023
Dear Sir/Madam Thank you for your review. We are continually looking at ways to improve our appointent system and value your input. We have recently made changes and contunue to tweak the system when necessary and where possible. It is sometimes difficult to get an appointment with your GP of choice due to days off and holidays but if you ask the reception team when the GP of your choice is working, you may find it easier to book with them when you go on-line. You can of course always be seen if your need is urgent on the day. We regularly discuss the appointent system at our weekly meeting and your suggestions will be discussed. Thank you for raising this with the Practice. You can always raise a complaint or suggestion directly with us. yours sincerely The Practice Manager
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Review titled abysmal service
Rated 2 stars out of 5
by Anonymous - Posted on 10 September 2023
I had the misfortune to have an appointment on 8/9/23 at 10am. At 10.15 a lady came and told me there was an "emergency" and I would have to wait to see the sister when I asked how long I was told "dont know".I asked if it could half an hour="dont know"-could it be 2hours="dont know".No help at all no offer to try to fit me in with someone else or rebook-just an air of total indifference no interest at all in patient care just get on with yourself-shocking. I really think it is not too much to expect better.
Visited September 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 12 September 2023
Dear Sir We are aware of what happened on the morning of the 8th September and we are sorry that some of our patients had to wait longer than usual to see our Advanced Nurse Practitioner. Our ANP had a very poorly patient with her who had to be conveyed to hospital. THis patient had to remain in her room with the ANP until the ambulance had arrived. Our Reception Manager kept patents updated on a number of ocassions and informed patients waiting that the wait was likely to be 30 minutes. The wait was in fact 30 minutes as she had suggested. We object to reviews like this being left, It is simply not a reflection of the service that we provide to each and every one of our patients. It was an unforeseeen situation and due to the nature of the business that we are in, emergencies do happen. We pride ourselves in delivering excellent care and although we are not an emergency service, we do sometimes have to provide emergency care. We have had a full investigation into this situation and we are happy that what we did at the time of the emrgency was the correct and appropriate course of action. yours sincerely Aylmer Lodge Cookley Partnership
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Review titled Very good practice
Rated 5 stars out of 5
by Richard Ewart Merrall - Posted on 25 April 2023
I have been a patient of this practice for 14 years and have always found it to be very efficient and caring. In addition I have always found it easy to get an appointment usually on the same day. For example i requested a routine appointment at 8 10 yesterday and was offered one at 11.40. I have recommended this practice to others and will continue to do so . Other plus points are good car parking and chemist either next door or in the surgery at the cookley site.
Visited April 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 12 September 2023
Thank you for this lovely feedback. We always appreciate that patient let us know when they are happy with the service that we provide. kind regards Aylmer Lodge Cookley Partnership
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2023
My doctors sent me for a chest xray at my local hospital which is just round the corner from the surgery. I tried to get into the car park of the hospital but it was packed. I parked up at my doctors. As I'm honest I went in to tell the receptionist that I parked there but, I was a patient of theirs, as i had an appointment at the hospital. I also needed the code for the barrier. She bluntly and rudely said you can't park here it's for patients. I said we'll my doctor at alymer lodge sent me for the chest xray and I was therefore a patient. She said, well you shouldn't of told me then and still can't park there. This lead me to feel upset and stressed. I have never has the cause to complain before as I love this surgery. However, I would suggest that if my own doctor has sent me for outpatient treatment at hospital, then we should be allowed to park at the surgery. This will help make sure we attend outpatients and be considerate to us, their patients. Its a shame the receptionist has not attained people skills.
Visited January 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 31 January 2023
Dear Patient We are very sorry this has happened. Unfortunately, we do have an issue with patients visiting the hospital, parking on the Hume Street site and at times it has been impossible for staff and patients visiting the surgery to park. On occasion when this happens we do advise to park in a side street. I was disappointed to hear that the receptionist was blunt with you and I will raise this with the Receptionist Manager at our Management meeting tomorrow. I wonder if you would be kind enough to contact the Practice so we can get a bit more information from you. yours sincerely Lisa Benton Deputy Practice Manager
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Review titled Efficient, wonderful service
Rated 5 stars out of 5
by Emma Jackson - Posted on 30 September 2022
I called and requested a call back, call handler was extremely friendly and helpful, thank you. Duty doctor called back later that day and was efficient and caring. Collected script from pharmacy later that afternoon. Thank you. Thus surgery is run very very well.
Visited September 2022
Review titled Aylmer Lodge Cookley Partnership
Replied on 29 November 2022
Thank you for your very kind review. We aim to offer the best possible service to all of our patients and it is rewarding for us to read such a positive review.