Aylesford Medical Centre
The New Aylesford Surgery, Admiral Moore Drive, Royal British Legion Village, Aylesford, Kent, ME20 7SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled This surgery is back to its former glory!!!
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Have been with this surgery for 24 years and it used to be fabulous. However, over recent years with a few changes of ownership, it was far from ideal and the customer care was pretty dire. I am pleased to say my recent contact with the surgery has been a delight. All staff are very helpful. I managed to get through to speak to someone in a short time and they were able to deal with my call quickly and very efficiently. It certainly looks as though the new Doctor who has taken ownership of this surgery is definitely bringing it back to its former glory. With all the new houses being built in the area, the strain on surgery’s must be immense, but this surgery is certainly doing all in its power to be accommodating. Thank you to all the staff. You were brilliant! Fabulous!!!
Visited August 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you for your lovely comments which I will share with the rest of the team. Helen Lakeland - Practice Manager
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Review titled Brilliant patient care
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
The patient care over the last 3 months has been way above expectations the receptionist have been very helpful in every way. Every person I have touched base with have resolved my problem/ issue at the earliest opportunity
Visited August 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
I am very pleased to hear it, thank you so much for taking the time to leave such a lovely comment. Helen Lakeland - Practice Manager
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Review titled The new team and the integration of existing staff a winner
Rated 5 stars out of 5
by chris hall - Posted on 08 June 2023
8th june, had an eye problem needing referral and urgent appraisal. The receptionist was welcoming and happy to help me .Knowing its not easy to see a doctor on speck, I am delighted to report that it was arranged.Further expert analysis requested by the doctor at a clinic . I also had a prescription problem that needed a new one after cancelling the unfilled one and a visit to a different pharmacy . the prescription clerk totally on the case and sorted it and explained how. For me it a cracking service and I feel it is moving forward in a positive way. With the situation in all facets of NHS. staff shortage and the lost of so many staff to better paid private sector posts etc. lets give credit where due, and I do so for me. Aylesford medical centre . is 5 star thank you . due to the policy of this page no names of persons revered may be given .
Visited June 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you for such a lovely review Chris. I have passed your comments on to the rest of the team. Helen Lakeland - Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Mrs M Farrell - Posted on 04 May 2023
I had a appointment this morning, the receptionist was very friendly and I saw the new Dr face to face and he actually listened to me and the consultation was excellent, he was also a friendly Dr. He has got a really tough job in getting the surgery up and running properly again which I am sure he will do with the new team in time. So far I have had no problem with new team
Visited May 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you for kind words Mrs Farrell, they are very much appreciated. Helen Lakeland - Practice Manager
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Review titled Good news, I hope!
Rated 3 stars out of 5
by David - Posted on 07 May 2023
I read, with great interest that there is a new owner of our local GP practice. From the recent reviews it seems that we may, at last, receive proper service that we are legally entitled to. I hope so very much. We have been very poorly served in recent years and no one, including local NHS managers, seemed to care. Fingers crossed!
Visited May 2023
Aylesford Medical Centre has not yet replied.