Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Asthma Review with Nurse
Rated 5 stars out of 5
by MT1 - Posted on 26 July 2024
The nurse was very helpful and gave me lots of information, and links to where I could get further help. She was kind and patient. I have received excellent care and support from this practice at every visit and have been referred for further tests when necessary. All this done under the very difficult circumstances that we have all been though. So well done everyone involved!
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
Your praise and thanks is gratefully received and will be passed onto the team. Celia Townend Practice Manager
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Review titled Why do we no longer ever see anyone in person?
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2024
I called the surgery because I have been on medication for blood pressure and cholesterol now for over a year. I needed the OK to continue getting my meds from the pharmacy. That has been accomplished, very efficiently, over the phone. Thank you. But I was expecting to see someone, to have my bloods done, to check on blood sugar, and discuss my blood pressure, which I take regularly. I had wanted to discuss a diet change or exercise programme to bring BP down and lower blood sugar levels. For instance, I still get prescribed twice as much Rosuvastatin as I can tolerate. There has never been any discussion or feedback on how I am doing on these meds. I realise I am not an emergency. I am just a regular 75 year old, who is attempting to stay as healthy as possible. But I miss real live contact with my GP. Things are very efficient, but My GP no longer knows me or has a chance to understand, for instance, how my daughters current breast cancer diagnosis and treatment has affected my life, in that I need to help her with child care for her 4 and 6 year old, so I need to strong and healthy. I have always admired and respected my GP. He is a very personable young man, who was willing to really talk to me. Now, I feel we really no longer have a working relationship, as human beings, because the system has become so impersonal. Mostly, the information is all one way. I get texts from the surgery, but cannot reply to texts. A doctor had seen and dealt with my telephone request, but nobody let me know that this had been completed. I had to call the surgery again, to find that my prescription had been OKed. In summary, the system as it stands, stops the amazing doctors and nurses working tirelessly within it, to know their patients well. I cannot believe they are enjoying it either. I suspect they feel they are running and never catching up. This cannot be rewarding for them. It certainly is not rewarding for me.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very sorry to read this review, which is in contrast to many we receive. We would invite this patient to contact us directly so that we can discuss in further details their complaint and take any steps that we are able to make to improve their experience with us. Celia Townend Practice Manager
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Review titled Amazing help
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
The lady I spoke to understood my predicament, which was complex, very quickly, and offered an incredible solution for me which left me feeling very confident and happy
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
I am very pleased to hear that our team were able to help you with your complex predicament with a solution in such an efficient and understanding way. Celia Townend Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Ray Coates - Posted on 15 July 2024
Prompt response to my e-message and very pleased with the help given by the doctor by sending a letter to Taunton Musgrove to try and advance my hernia operation.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very pleased to be able to help you and that you had such a positive experience of using our online communication system. Celia Townend Practice Manager
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Review titled On time appointment
Rated 4 stars out of 5
by France’s McMillan - Posted on 10 July 2024
Arrived 5 minutes early and was takenon time which is always great. This helps greatly with scheduling. Staff very pleasant.
Visited July 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
We were very pleased to hear that you were seen early - not always possible as our clinicians do like to give patients the time that they need which means inevitably they will run a little late at times. Celia Townend Practice Manager
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Review titled Dr very attentive and thorough.
Rated 5 stars out of 5
by HELEN MULLETT - Posted on 09 August 2024
Dr listened to what I was saying, made notes then checked whether I wanted a chaperone before examining me. Her explanations were clear and she then arranged any further appointments I needed.
Visited July 2024
Review titled Axbridge Surgery
Replied on 12 August 2024
We were very pleased to read of your positive experience when attending an appointment with one of our GPs. Kind regards Celia Townend Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Lianne Sutor - Posted on 05 June 2024
I have had such a lovely exsperience every time i contact the practice. There always very helpfull and very efficient I never feel i am been rushed even when they are exstremly busy. Doctors have always listerned to my conserns and helped me in the best way possible i very much appreciate everything they do. I called up at 5pm because my son had come up in a rash all over his body the receptionist was lovely and asked me to send some pictures i had a phone call straight away from dr .... he was very help full and took his time in explaining what the problem seems like it could be he was very reasuring and had sujested to call back if things changed. Ive also had another doctor who i have spoken to many times for me and my children he has always been reasuring,helpful and welcoming to the surgery. The nurses your so kind and lovely towards my children always put me at ease when coming to there vacinations. As a surgery as a whole you all do such an amazing job thank you all so much :)
Visited June 2024
Review titled Axbridge Surgery
Replied on 10 June 2024
Your review was a pleasure to read and send onto the team here. Thank you for taking the time to post it. Celia Townend Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
Problem was dealt with quickly and efficiently by nurses and paramedic. Antibiotics issued immediately.
Visited June 2024
Review titled Axbridge Surgery
Replied on 10 June 2024
We were very pleased to read your positive review and hope that you feel better soon. Thank you Celia Townend Practice Manager
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Review titled Bloods
Rated 5 stars out of 5
by Cameron Swales - Posted on 12 June 2024
Just fine It was for taking of blood sample Successfully achieved without any mining Expecting 100 characters is absolutely stupid
Visited June 2024
Review titled Axbridge Surgery
Replied on 13 June 2024
Thank you for your positive response to your blood appointment, we are glad that no mining was required! Celia Townend Practice Manager
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Review titled Thank you, my caring doctor.
Rated 5 stars out of 5
by Mrs Susan Rippon - Posted on 12 July 2024
I have been a patient of this practice for 40 years and it has improved beyond recognition in the last year, mainly because of the appointment of a new fantastic doctor. Following hospitalisation due to severe trauma, the care I have received from my GP since then has been magnificent in every respect, from hands-on treatment, to referrals to NHS services and tests, and the management of medications. Without the pro-active and compassionate care of this doctor, I doubt whether I would have recovered as well as I have. I'm only sorry that this system does not allow me to name him!
Visited June 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
Thank you for your positive review, we are so pleased to hear that you have made such a good recovery, Celia Townend Practice Manager