Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Caroline Way - Posted on 18 April 2025
I went for a routine blood test. The surgery was nice and quiet, I was seen on time and it was a good experience.
Visited April 2025
Review titled Axbridge Surgery
Replied on 25 April 2025
It is excellent to hear that you had a good experience with us - that is our aim. Celia Townend Practice Manager
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Review titled Blood test
Rated 5 stars out of 5
by Kerry Moody - Posted on 16 April 2025
It was recommended that I need a blood test. The receptionist called me promptly and booked an appointment. I was in and out of the practice within 10 minutes. The HCA that took my blood was welcoming, explained what was happening and managed to take my blood easily, even though some people struggle to find a vain when taking my blood.
Visited April 2025
Review titled Axbridge Surgery
Replied on 25 April 2025
We were pleased to hear that your appointment was so positive and that our HCA was successful in taking your blood. Celia Townend Practice Manager
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Review titled Caring Practice
Rated 4 stars out of 5
by Christopher Green - Posted on 10 April 2025
Following a period of Polymyalgia treated with Prednisolone I recently had pain in my neck and shoulder. Contacting the Practice they referred me to MSK Physiotherapy and it was decided that I should revert to Prednisolone on a temporary basis. Having discussed the problem with the surgery they reverted to me within 2/3 hours to recommend a course of medication. I can only thank them for reacting so quickly.
Visited April 2025
Review titled Axbridge Surgery
Replied on 14 April 2025
Thank you for taking the time to leave your review, we are very pleased to hear that we reacted so promptly to your needs and to be a caring Practice is part of our ethos. Celia Townend Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
Received a call explaining that my appointment had been cancelled due to illness. This was dealt with in a sympathetic and friendly way and a new appointment made as soon as possible.
Visited April 2025
Review titled Axbridge Surgery
Replied on 14 April 2025
Thank you for your understanding in us having to rearrange your appointment which inevitably is unavoidable at times. I am glad that you feel we dealt with this in a sympathetic and friendly manner. Celia Townend Practice Manager
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Review titled Muscular skeletal
Rated 5 stars out of 5
by Gary Priestley - Posted on 23 April 2025
It was lovely to be greeted by the Caribbean lady who has a great sense of humour. I was early but at the wrong surgery. She was kind enough to pass on the message that I will be late as I was riding my bike. The next lady at Wedmore reception was just as lovely, professional and thoughtful who's follow up call was a joy to receive, very professional. My time with the muscular skeletal lady was another fantastic, wonderous, informative and pleasurable experience. All the ladies I met yesterday were a joy to speak to. I came away feeling good from an anxious visit. The 2 practices are a great credit to the NHS. Always informative, caring, helpful and thoughtful. I've never felt talked down to which has happened in the previous practice which was several decades ago. I'm always conscious that I'm wasting people's time but I always come away with different thoughts. My wife and i had bad experiences with a senior lady doctor who retired several years ago. Her diagnosis of my son having "wheezies" still scares me. I learnt a lot about asthma after! I still vividly remember my visit with the Doctor who kindly rushed into surgery out of hours and showed my son's heartbeat at 160bpm wasn't nice as he was struggling to breathe. Another person who gives his heartfelt time that we have much to thank for and; I greatly look forward to talking with is the dapper dressed man. We owe him a lot with the help and advice he gave to us and our eldest son who is now a different person. We also love the way he dresses. 😁 Keep up the fantastic service you give and I'm looking forward to my next visit even though I know what's coming.
Visited April 2025
Axbridge Surgery has not yet replied.
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Review titled Superb service on the phone
Rated 5 stars out of 5
by Andy Daintree - Posted on 24 April 2025
Rang up with the queries all sorted quickly and with humour , even ringing back within an hour , fabulous
Visited April 2025
Axbridge Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Julie Purdie - Posted on 06 May 2025
Everyone at the Practice is very understanding and efficient..and things are dealt with promptly..From the reception staff,the nurses and the doctor s...10/10 My blood pressure has been taken seriously and medication has been given..with a further check up once my readings have been looked at..l have total confidence they have my best interest
Visited April 2025
Axbridge Surgery has not yet replied.
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Review titled Efficient practice
Rated 5 stars out of 5
by Roger Marshall - Posted on 11 March 2025
Appointment on time as usual with efficient friendly staff. Always a text the day before reminding me of my appointment.
Visited March 2025
Review titled Axbridge Surgery
Replied on 11 March 2025
Running an efficient, friendly Practice - thank you, that is our aim and wonderful to see recognised in your review. Celia Townend Practice Manager
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Review titled Nearest Practice
Rated 3 stars out of 5
by Anonymous - Posted on 26 March 2025
Great service yesterday for my blood tests. I was able to book this appointment quite easily at Wedmore and was sent useful reminders. I have booked a follow up telephone appointment with a GP but it took four phone calls and one visit to the surgery before I was able to get an appointment as the receptionist had nothing on their system that they could offer me.The GP's are always really good when you do get to speak to one and I know they are incredibly busy, but it does always seem to be a struggle to get an appointment.
Visited March 2025
Axbridge Surgery has not yet replied.
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Review titled Regular blood test
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Went for regular psa blood test, and the nurse suggested I have my annual review at the same time, saving having to go back again.
Visited March 2025
Review titled Axbridge Surgery
Replied on 06 March 2025
We are pleased to hear that your appointment was so efficient and that we saved you having to return to us another day. Celia Townend Practice Manager