Avonside Health Centre
Portobello Way, Warwick, Warwickshire, CV34 5GJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing experience – avoid if you value your health.
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2025
The medical staff were inefficient, most of the receptionists were dismissive. The tone and attitude I received were completely unprofessional, the booking system is chaotic. It felt like they were doing everything possible to block access to care rather than help. I am not willing to tolerate this, so I’ve moved to another practice rightaway, where patients are treated with respect and urgency—something Avonside clearly lacks. I will actively encourage everyone I can to avoid this practice.
Visited May 2025
Review titled Avonside Health Centre
Replied on 16 May 2025
Dear Anonymous, We are sorry to hear you are unhappy with your experience at Avonside Health Centre. Our appointment system changed in June 2024 to a triage based system to allow appointments to be provided based on clinical. All appointment requests are triaged by a GP and go through the same system whether submitted online (from 08:00 on working days) or via the telephone line (from 08:30 on working days for those without internet access). This system has allowed us to see more patients and improve access for all patients. We recently completed an appropriate appointment audit which demonstrated how effective the new system has been since launching. Please get in touch via email to practice.manager@avonsidehc.nhs.uk or give us a call and ask to speak to myself or Sarah Hargreaves to discuss your concerns further. It is important to receive detailed feedback so we can investigate and allow opportunity to improve and address concerns. We take pride in the service we offer so are keen to explore where we have fallen below expectations. I hope to hear from you soon. Kind regards, Lauren Field Operations Manager
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Review titled Compassionate, comprehensive care
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2025
The doctors have gone above and beyond to give exceptional care to me and my son over a prolonged period. Forever greteful
Visited April 2025
Review titled Avonside Health Centre
Replied on 14 April 2025
Dear Anonymous, Thank you so much for taking the time to provide feedback. We are so glad we can help. Best wishes, Lauren Field Operations Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2024
I found contacting online really easy, Doctor was extremely helpful, suggested an appointment, excellent service from checking in, Doctor was very thorough, left happy & reassured
Visited December 2024
Review titled Avonside Health Centre
Replied on 30 December 2024
Dear Anonymous, Thank you so much for leaving some feedback regarding your recent visit. I will pass your comments on to the team. Best wishes, Lauren Field Practice Operations Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
Very helpful lady on reception completed online form for me. Received a phone call very shortly after offering me an appointment that morning. Seen by a young lady doctor who was very gentle, nice and professional. She prescribed painkillers and referred me for surgery. Would recommend Avonside Health Centre.
Visited October 2024
Review titled Avonside Health Centre
Replied on 23 October 2024
Dear Anonymous, Thank you very much for taking the time to review us and give your feedback! We're delighted you are happy with our service and have passed your feedback on to our team. Many Thanks Sarah Hargreaves Practice Manager
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Review titled Great care and insightful advice
Rated 5 stars out of 5
by Johann - Posted on 31 October 2024
The Doctor was super helpful and calm giving a detailed assessment and description, open to discussing in a collaborative manner, great attitude and stays positive
Visited October 2024
Review titled Avonside Health Centre
Replied on 01 November 2024
Hi Johann, Thank you for taking your time to feedback. We are glad you are happy with your recent experience at Avonside. We will share your feedback with the team. Best wishes, Lauren Field Operations Manager
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Review titled Good service
Rated 5 stars out of 5
by Professor David Smith - Posted on 11 July 2024
Excellent consultation. All my concerns were addressed. I was given time and provided with appropriate information. I was entirely satisfied with the experience
Visited July 2024
Review titled Avonside Health Centre
Replied on 15 July 2024
Dear Professor David Smith, Thank you for your lovely feedback. We are pleased to hear you were satisfied with your recent experience. I will share your feedback with the team. Best wishes, Lauren Field Operations Manager
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Review titled Difficulty getting appointments
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2024
Very difficult to get face to face appointments. Told to ring next day but same message - no appointments . Not everyone has access to internet or able to use mobile apps
Visited July 2024
Review titled Avonside Health Centre
Replied on 30 July 2024
Dear Anonymous, Thank you for your feedback. We are very sorry to hear you're having difficulty booking a face to face appointment. Since September 2022, most of our appointments have moved back to face to face following Covid-19 as we know our patients prefer to be seen face to face rather than over the phone. In June, we moved to a new GP appointment system in which all appointment requests are triaged by a GP. Patients can submit a medical request from 08:00 each working day via the website or NHS app. Admin requests can be submitted at any time, any day. If a patient does not have access to the internet, we advise patients to give us a call and our Patient Coordinators can process the request on behalf of the patient. The team will ask several questions to obtain as much information to enable to GP to triage appropriately. We moved to this new triage system to enable equal access to appointments based on clinical need to ensure appointments are being used appropriately. This system also means those who are not first in the phone queue at 08:30 each day are not disadvantaged. Even with the recent changes, there is still a daily capacity of requests to ensure we are working safely. If routine requests are at capacity but patients believe their request is urgent and cannot wait until the next working day, they are advised to call us so we can process an urgent request on their behalf to be triaged by the duty GP. Please get in touch with your personal details so we can investigate what has happened and understand why it has been difficult for you to get an appointment. I hope the above helps and I look forward to hearing from you. Best wishes, Lauren Field Operations Manager
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Review titled Caring doctors
Rated 5 stars out of 5
by Judy King - Posted on 09 May 2024
I have been suffering from shortness of breath and have received excellent care, thorough examinations. I felt that the gps were caring and sympathetic and I’m grateful to them both for their patience and understanding
Visited May 2024
Review titled Avonside Health Centre
Replied on 10 May 2024
Hi Judy, Thank you for your lovely feedback. We are so glad we've been able to help. I will pass your feedback on to the team. Best wishes, Lauren Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Requested and was given a same day appointment. Receptionist was helpful and efficient and also advised that the system for booking appointments would be moving online next month. Although doctor was running a little late she was still very thorough, pleasant and helpful.
Visited May 2024
Review titled Avonside Health Centre
Replied on 13 May 2024
Dear Anonymous, Thank you for your kind feedback. We are glad we've been able to help. I will pass your feedback on to the team. Best wishes, Lauren Operations Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Early appointment and thorough examination and explanation of treatment plan. Doctor very kind. Really well organised with appointments and Doctors and other staff very kind and caring.
Visited April 2024
Review titled Avonside Health Centre
Replied on 22 April 2024
Dear Anonymous, Thank you for your lovely feedback. We will share this with the Practice team. Best wishes, Lauren Field Operations Manager