Avonside Health Centre
Portobello Way, Warwick, Warwickshire, CV34 5GJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unresponsive
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Despite government assurances this practice are still very reluctant to offer face to face appointments and it takes a genius to manage to get a referral to an appropriate Consultant. They will dispense medication, send nurses to collect blood samples but will rarely actually see a patient and highly unlikely to offer a home visit for frail, vulnerable and sick patients. I have encountered tremendous difficulty in communicating with the practice on all levels and they are often hostile and defensive in their responses to reasonable and legitimate requests.
Visited July 2023
Review titled Avonside Health Centre
Replied on 06 July 2023
Dear Anonymous, Thank you for taking the time to feedback, and I am sorry you are not satisfied with our service. To confirm, we have been providing face to face appointments as standard since September 2022, and in June 2023 our Doctors provided over 2,000 face to face appointments. We also provide home visits to housebound patients where clinically appropriate. We would always encourage our patients to speak to our management team prior to writing a review so that we can look into and work to resolve any concerns or issues. Unfortunately as this review is anonymous we are not able to investigate this, however we would welcome the opportunity to discuss this with you. Please do contact us should you wish to discuss this further. Kind Regards Sarah Hargreaves Practice Manager