Avon Valley Practice - Ratings and reviews
Reviews
-
Review titled Call Waiting
Rated 1 star out of 5
by Darren Goble - Posted on 18 September 2023
I called to book a blood test, was 8th in the queue, and 1 hour later I’m still waiting, though for some strange reason I was caller number 1 for half of that time, I’m still waiting and refuse to put the phone down.
Visited September 2023
Avon Valley Practice has not yet replied.
-
Review titled Call time
Rated 3 stars out of 5
by Terence Bartlett - Posted on 22 September 2023
3 times i have called this morning 22/09/23 each time over 30 minutes at position 3. 4th attemp im position 2 currently 22minutes. Baffled.
Visited September 2023
Avon Valley Practice has not yet replied.
-
Review titled Great help
Rated 5 stars out of 5
by Brian White - Posted on 08 August 2023
Staff at Avon Valley Practice recently helped bring my urology procedure forward, and I now have an appointment on early September. I would like to thank the doctors and staff for always being helpful and caring. Much appreciated Brian White
Visited July 2023
Review titled Avon Valley Practice
Replied on 15 November 2023
Thank you Brian. We've shared your feedback with the team. Kindest Regards, Anna Morton, Managing Partner
-
Review titled Excellent gp practise with superb care
Rated 5 stars out of 5
by Suzanne Milward - Posted on 20 April 2023
I want to say a massive thanks to drs and nurses I have seen in the last week at Upavon and durrington practises Their care was prompt efficient and kind Seldom I am unwell used to work as a neuro sister and I can only say their expertise was brilliant I also want to thank them for setting up walk in clinics to get prompt attention Many thanks here’s to a full recovery
Visited April 2023
Review titled Avon Valley Practice
Replied on 12 May 2023
Many thanks for your feedback Ms Milward, We'll share with our clinical team. Kind Regards, Anna Morton, Managing Partner
-
Review titled Bad customer service
Rated 2 stars out of 5
by Carol - Posted on 03 March 2023
Fed up with staff telling lies. I was told today I had not requested meds, but in fact requested 3 items 3 days before and surgery only issued 1 and other 2 was showing undetermined. Had to then go into surgery and request that I needed prescription. Than went to chemist only to be told items not in stock and now got to wait until after weekend to collect. This means I now have to go 4 days without meds, and if surgery had issued with the other items than I would have had my meds. Especially when my consultant said I must not miss my meds, will be speaking to them advising the surgery has let me down again. Wonder what would happen if I become ill because surgery couldn't be bothered to issue meds properly
Visited March 2023
Review titled Avon Valley Practice
Replied on 17 March 2023
Dear Carol I am sorry to hear of your upset regarding the Practice. I do not have sufficient information to investigate and therefore ask that you book an appointment to see one of the doctors regarding your care so that we make sure your medication is available to you as needed. Many thanks Anna Morton, Managing Partner
-
Review titled Excellent nurse
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
Today I came in for a regular pill check. Due to my age and health I’ve been asked for 10+ years to consider a different method of contraceptive and have always been adamant I did not want the coil due to my sister having a negative experience. She did not pressure me to consider another contraceptive but took the time to explain in detail about the coil. Her knowledge and patience has made me reconsider and now I realise how much better that would be for me. I’m very grateful for her taking the time to explain thoroughly and answering all my questions. Thank you
Visited March 2023
Review titled Avon Valley Practice
Replied on 12 May 2023
Many thanks for your feedback. We'll share with our clinical team. Kind Regards, Anna Morton, Managing Partner
-
Review titled Thanks team
Rated 5 stars out of 5
by Brian White - Posted on 09 February 2023
Had a problem with my monthly stoma product order. It seems there was some kind of electronic hiccup between the supplier and the practice. I phoned the office and explained the problem. I was then contacted by a manager and a receptionist who were able to resolve the situation very quickly and the products are now n their way. I would like to thank the persons involved personally, but your instructions tell me I should not include names. So, many thanks once again to your team. I couldn’t be happier with the service you provide. Brian White xx
Visited February 2023
Review titled Avon Valley Practice
Replied on 17 March 2023
Dear Mr White, thank you for your feedback. It's lovely to receive and I will share with the team. Yours sincerely, Anna Morton, Managing Partner
-
Review titled Lovely staff.
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
I am regularly seeing one of your nurses on a Monday evening. I just wanted to say she is an absolute credit to your practice, her bedside manner is impeccable and she is generally just so friendly and lovely! Really happy with the service I receive.
Visited February 2023
Review titled Avon Valley Practice
Replied on 17 March 2023
Lovely to receive positive feedback. We try our best. We have shared with the team. Yours faithfully, Anna Morton, Managing Partner
-
Review titled Bad Service
Rated 1 star out of 5
by Sophia dakin - Posted on 23 January 2023
Getting medication is becoming a nightmare, either they don't have it or they make a mistake. They tell you to ring to cancel an appointment if you can't get to it, and no one ever answers the phone. Frustration is boiling over. Had a message to come and collect my prescription, came in and the receptionist told me sorry that was for an old prescription, told her I now had no tablets left and had ordered it last Wednesday to be told we now have to give 5 days notice, last I heard it was 48 hours. I then said I needed the tablets to be told tough and I'll have to come back when I receive a text!! That is not the right attitude. I then got angry and demanded my meds today, to be told I was rude. Has to stick to my guns as back on work tomorrow! What is happening to this surgery!! It's becoming worse day by day!!
Visited January 2023
Review titled Avon Valley Practice
Replied on 27 January 2023
Dear Mrs Dakin Thank you for contacting us. I have investigated your concerns and summarise our response as follows: 1. You requested your prescription on the 18th January. We issued your medication and sent a text explaining that your review was overdue. Although you had your blood test on the 16th January, we still need to complete an asthma review face to face. This was booked for the 23rd January 2023. 2. You collected your medication on 23rd January. However, you missed your appointment for to complete your medication review. This has been re-booked for mid-February and you have been sent a confirmatory text. You do not need to telephone us to cancel appointments. Instead, you can reply to appointment reminder texts sent at 1 week and 1 day prior to the appointment. Alternatively, you can contact us via our website. If you wish to call us but we are unable to answer, please leave a voicemail. 3. On checking your medication, we note there is medication awaiting collection from December. Please collect from Upavon Surgery or let us know if you do not require this supply. We try our best to prescribe and dispense medication as quickly as possible. There are national delays with medication supplies. Moreover, last week, we were operating with 65% staff levels due to sickness. I apologise for the inconvenience and upset you have experienced in association with this. I wish to assure you that we try our best every day. Kind Regards Anna Morton
-
Review titled Good service
Rated 5 stars out of 5
by Brian White - Posted on 11 January 2023
My monthly order of stoma products was delayed. When I checked with the supplier I was told that Avon Valley surgery had not approved the prescription. When I queried the surgery I was informed that no request had been received. Further contact with the supplier and the surgery eventually resolved the problem and my order is on its way. I would like to thank the receptionist (whose name I do not know) and the Doctor who signed my prescription for their speedy actions in resolving my problem.
Visited January 2023
Review titled Avon Valley Practice
Replied on 27 January 2023
Dear Mr White, thank you for your feedback. I will share with the team. We try our best every day and it's lovely to hear of your experience. Kind Regards Anna Morton