Aveley Medical Centre
22 High Street, Aveley, South Ockendon, Essex, RM15 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Compliment for member of staff
Rated 5 stars out of 5
by Dejan Dukic - Posted on 20 January 2025
Dear Surgery Manager, My name is Dejan Dukic I work for East of England Ambulance Service where I met member of your reception staff at patents house who was with one of your patients.She brought over medication for where she found him laying on the floor as he has fallen over. She stayed with untill we have done our assessment and packed the bag for the patient and brought downstairs for the crew as we had to take patient to Basildon hospital. I would like to thank her on her professionalism and going beyond her call of duty. She is an asset to your surgery and I would like that to be recognised. Once again I would like to thank her for her care and dedication to your patients. Kind regards, Dejan Dukic
Visited January 2025
Aveley Medical Centre has not yet replied.
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Review titled Awful booking service
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
Aveley medical and how using an AI provider for booking and it is absolutely awful. I am a young female in my 20s and can speak clearly and in plain English but yet still it didn't understand me when I wad giving my name an postcode. It's meant to reduce wait times but it wasn't able to process my request because of this, now I have to wait even longer! If I spoke to an actual human then this wouldn't have happened. I can only imagine how hard it will be for the elderly or people who can't speak properly or have an accent. Absolutely awful and they need to change this and have actual people on the line!
Visited October 2024
Review titled Aveley Medical Centre
Replied on 23 October 2024
Dear patient, Thank you for your feedback. Please be patient whilst the systems embeds, we will encounter some teething problems to begin with but the working alongside our providers we hope to make this a seamless transition in meeting current NHSE guidelines, reducing waiting times on the phones for a all around better patient experience. For complex queries you are able to get through to the surgery, the facility to email and come into the surgery is also available. Once again thank your for your feedback, it is much appreciated. Thanks, Matt
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Review titled Sent to out of hours in hours?
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2024
Called to triage an unwell toddler in hours of the surgery to be told triaging stops at 13:00 told to call tomorrow 17 hours later. When I raised this was told I could call 111 out of hours at 18:30….i don’t understand as I was calling an ‘in hours’ service ‘in hours’ and not being offered a service? I understand that the appointments may have gone for that day but this could be looked at for the following day? Rather than clogging up the phone line at 8am. You cannot ‘manage’ when your symptoms start in line with a referral process. Highly frustrating when wanting support for an unwell child.
Visited August 2024
Aveley Medical Centre has not yet replied.
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Review titled Miss informed
Rated 2 stars out of 5
by Pamela Fish - Posted on 03 April 2024
I came to the surgery in November/December to inquire about the shingles jab, was told to come back when I had my 66th birthday only to be told I should of had before my my 66th now to wait untill my 70th birthday. What a joke.
Visited April 2024
Aveley Medical Centre has not yet replied.
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Review titled mediocer
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2024
there is a certain receptionist who dont want to listen to people on phone she wants everyone to book buy computer how some one can have so many complaints and stiill have a job after 2 years beggers belief not everyone can walk to the surgery and reali on other people to do it for us and wats the point of opening on a weekend if u transfer your calls to there closed surgery waste of time 911 right fed up with them if u check
Visited March 2024
Aveley Medical Centre has not yet replied.
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Review titled Working hard
Rated 5 stars out of 5
by Sally mcintyre - Posted on 15 January 2024
Much improved since COVID they have worked hard to resume a better service ...I hear stories of other surgeries and people still can't see doctors so we are lucky that we can see someone and get through much better on phone keep up good work
Visited January 2024
Aveley Medical Centre has not yet replied.
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Review titled Great receptionist
Rated 5 stars out of 5
by John Dunlop - Posted on 02 August 2023
Visited surgery today with a query the receptionist was extremely busy with various patients I was very impressed with the calm and efficient manor she dealt with everybody in the queue
Visited August 2023
Aveley Medical Centre has not yet replied.
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Review titled Lack of information
Rated 4 stars out of 5
by Michelle Walker - Posted on 30 June 2023
My experience with Aveley Medical centre has been good however I do have an issue with repeat prescriptions Why can’t we use the NHS app to order our prescriptions it makes life easy and is quick . Now we need to E-mail or visit the surgery , I was told we could phone but now have been told no you need to E-Mail ! Why cant they get a system and stick to it .
Visited June 2023
Aveley Medical Centre has not yet replied.