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at Medics Streatham Pcn EA Hub - Ratings and reviews

Reviews

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  1. Review titled Proper discretion is required by competent staff

    Rated 1 star out of 5

    by ANDREW BISCOMB - Posted on 24 June 2023

    I had to attend the hub to be seen quickly after losing use of my left leg, experiencing acute pain and ending up on crutches. As it was outside my immediate area I had to book a cab to attend the appointment which failed to turn up, despite pre-booking, leaving me to hail one down in the street. It resulted in me being 11 minutes late for the appointment. I tried numerous times to call en route to inform them of my delay, however there was no reply. On arrival, the surgery was completely empty apart from 2 receptionists (1 downstairs and 1 in the surgery). I was the only patient in attendance. The receptionist told me grace time was 9 minutes (not true, it's actually 10) so the appointment had been cancelled since I was 2 minutes (1 minute actually) over. Having made the trip and paid £30 for a cab, and being in pain and unable to walk without the aid of crutches I asked if there was any way to be seen. She went to ask the Doctor and the doctor refused to see me. Sorry, but I think this is disgraceful and unprofessional, not to mention negligent. I could be suffering from something serious given the sudden lack of mobility and acute pain, and my reason for the lateness had been genuine. If the surgery had been heaving with patients, maybe I'd have a better understanding as to why this particular doctor felt so unobligated to help and didn't even have the respect or courtesy to speak with me to at least ascertain how serious a problem it was. I think discretion needs to be used in certain circumstances where patients are reliant on transport, or have serious mobility issues, especially for the sake of 60 seconds. A busy midweek session, ok, but a surgery resembling a ghost town on a Saturday afternoon - come on. And if you are going to quote grace times, please quote them accurately. I would not attend this hub again, or recommend their services to anyone. There is no customer care here. In fact, there is no care at all.

    Visited June 2023

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