Aston Clinton Surgery
136 London Road, Aston Clinton, Aylesbury, Buckinghamshire, HP22 5LBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Aston Clinton Surgery.
Reviews
-
Review titled Telephone experience
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2025
Good afternoon, I’m writing to express my disappointment with the service I have received from the telephone operator at Aston Clinton surgery. Historically, I have not used doctors very often, but unfortunately over the last 5 months I have had to have frequent blood tests. Part of my avoidance of using the NHS is that I am conscious of the pressures you are all under and I wouldn’t want to waste anyone’s time. This of course is not the right thing to do, and it’s best to get assessed so any health problems can get caught early on. My experience with receiving the results of my blood tests has only been through text message. The most recent test was to test for multiple things, but the text I received only addressed one aspect of the blood test. When I called to ask whether I could speak to the doctor to discuss the results, the telephone operator point blank said “No”. Only when I pressed further she advised this “counts as an appointment” for which my doctor “doesn’t have any”. Whilst I sympathise with the pressures NHS staff are under, this duty of care seems substandard. I was made to feel like I was being burdensome for simply asking for clarification on the other aspects of my blood test. I’m clearly concerned about my health, and some empathy towards this would go a long way. Please, in future, be more empathetic when discussing health concerns with patients. Those who are calling are not doing so to cause problems, rather to get some peace of mind in a worrying time.
Visited May 2025
Aston Clinton Surgery has not yet replied.
-
Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2025
Today I followed the procedure of requesting a call back, my medication was changed by the surgery without prior knowledge and new medication does not agree with me. I had requested old medication prescribed, nobody called me back, when I chased this I was told I needed a review, which had the GP looked at my notes would have seen I have had recently. As result the triage GP closed this no one called me and I have no medication. Nobody was able to deal with this I have to even though the surgery was open and dr’s were present. I asked for the GP name who had triaged my call and was told they could not give me this, or copy of my notes without written request. I then went into my NHS app where the details of this GP was so I said was it this GP and reluctantly I was told yes. I have been without medication for three days now, and now I have to wait for a review that is not due until August 2025. I have been taking this medication for five years without any side effects and you have changed the brand without prior consultation or review, which I have tried to take for two weeks now, and has made me unwell. Having compared the ingredients listings the new drug is made up of a different ingredient which I have a reaction too. The receptionist was most unhelpful, and refused to put my call through to her manager and as a result I am now left waiting for a nurse to contact me about a review I do not need for medication that I have been taking for five years without any side effects. Also I having been told I would get a call, I waited in all afternoon only to find on my app now that my call was resolved bang on 2pm when I logged the call, in 4.5 hours no one could communicate this to me and how about asking your patient if it’s resolved? Because I can assure you it’s not. I rang at 6pm to see where I was in the system only to told I needed a review, no one has bother to communicate that to me the patient in then asked if anything could be done before closing as I was told that by the receptionist that she would put in another request but this would take upto 24 hours, you have left your patient with no access to the medication they need, appalling service .
Visited March 2025
Review titled Aston Clinton Surgery
Replied on 26 March 2025
Thank you for your feedback. We are unable to investigate the issues that you raise fully as we do not have any of your personal details. We are very happy to investigate the issues you raise and ask hat you please complete a complaint form which can be found on our website. We take complaints seriously and always welcome the opportunity to review our systems with a view to improve a patients experience.
-
Review titled Contact difficulty
Rated 3 stars out of 5
by Victoria Taylor - Posted on 11 February 2025
Have to complete form about need to see GP - personal health info & took over 13mins of your assistant’s & my time. Your assistant was very good - patient & understanding but feel it was not a good use of her time. Then wait by phone to receive decision made by a team as to when appt. available. Turned out to be 18days later - 28.02. OK by that time problem will have resolved & I will cancel appt. Yet, some may give up trying for appt. & put up with whatever it is until worsens. Last year, I had something that caused me difficulties for several months (May -Nov) because unable to see a doctor. When I did get appt. problem diagnosed almost instantly & prescribed suitable treatment. Not sure how efficient this system is or will be. From a patient’s point of view it’s caused frustration & some irritation. I doubt that I am your only patient who finds this system difficult. This really more of an observation than a complaint.
Visited February 2025
Review titled Aston Clinton Surgery
Replied on 11 February 2025
Thank you for your feedback. Our form is available between 7.30am and 4pm for patients to complete themselves- this is quicker than the receptionist trying to understand what the problem is and transferring it onto the form. We understand that not all patients are confident with using online forms and is why the receptionist will help over the phone or assist the patient in using our inhouse tablet. Each appointment is then clinically assessed in order for the patient to receive the most appropriate appointment the first time. Depending on the clinical need an appointment can be the same day or may be better suited to wait until the patients usual GP has an appointment in order to maintain continuity of care, due to annual leave this may be up to 4 weeks . By clinically assessing the form it may also mean that the patient may be referred to another healthcare provider or, for example, prescribed medication without needing to see a GP. Our old system operated on a first come first served basis regardless of medical need, we have changed our appointment system in order to be accessible to all patients and to offer equality and fairness with our appointments as each appointment request is clinically assessed. Thank you again for your observation and we hope that in future you will be able to complete our online form yourself so that our receptionist can help another who may not be so capable.
-
Review titled Fantastic service
Rated 5 stars out of 5
by Louise Taylor - Posted on 12 November 2024
I called the surgery at 8am & spoke to the helpful receptionist. She clearly explained what would happen next. I received a call from the Doctor at 8.10am asking for to come to Wendover Health Centre at 9.30am. I was seen promptly by the Doctor and given a full examination for my problem. I was treated with care and compassion and reassured that all was well. A great service today by all concerned and a lovely surgery to be part of.
Visited November 2024
Aston Clinton Surgery has not yet replied.
-
Review titled Fantastic!
Rated 5 stars out of 5
by Laura Pollock - Posted on 31 July 2024
It won’t let me name my doctor but her name begins with E, she has helped me so much and really listens to my concerns. I don’t feel rushed when speaking with her and she is proactive with referrals. Really happy to have her as my Dr, thank you! I can’t wait to update you in the near future with more weight loss :)
Visited July 2024
Review titled Aston Clinton Surgery
Replied on 05 August 2024
Thank you so much for your feedback. We learn as much from positive feedback as we do from negative. We will ensure the team is aware of this feedback
-
Review titled Great Experience
Rated 4 stars out of 5
by Mark Woodbridge - Posted on 02 April 2024
I attended a GP appointment on 15th March 2024. The Doctor was very attentive and listened to all my concerns and queries. I was very impressed with the whole experience right from arranging the appointment with the reception staff to completion of the GP appointment.
Visited March 2024
Review titled Aston Clinton Surgery
Replied on 09 April 2024
Thank you so much for taking the time to send this review. We can learn as much from positive feedback as we do from complaints. Kind regards Enfys Lewis Aston Clinton Surgery Site Manager
-
Review titled Disfunctional! Is it even a Gp????
Rated 1 star out of 5
by Avril Blake - Posted on 15 February 2024
I've just tried to call for advice for my 2 year old. She's had a cough since mid December which is getting better and I asked the receptionist, what do I do. I called because its not entirely urgent as she's not sick but she seems to have a bit of odor when she breathes. She basically said, call in for an urgent care appointment in the morning or call 111. I said, its not urgent and she repeated herself. I then called back and asked, please can I book in my daughter for a general check up with a pediatrician since she's been sick for 2 months and I was informed that they don't have one and the only appointments available, was a telephone consultation on the 14th of March with a general!! For a 2 year old! And no idea at all, as to when a face to face one would be available whatsoever. Absurd. I kept being told to call 111 or use urgent care! It seems their only role here is to basically tell people to go somewhere else! No wonder the phone lines are easy to get through to. What are you even doing if you cant even function as a surgery, offering face to face appointments and have no clue as to when you can? I only left my old surgery 1 month ago to sign up with this one, and I'm utterly rendered speechless. My last surgery was a million times better and I only changed since I moved. It wouldn't bother me much if it was for myself, but for my daughter? That's just not acceptable. They may as well just shut down. I'll be leaving immediately, even if I need to travel further.
Visited February 2024
Review titled Aston Clinton Surgery
Replied on 09 April 2024
Thank you for your feedback. We would encourage patients to follow our complaints procedure if something has gone wrong so that we can be given the opportunity to investigate the issues that you have encountered and if necessary make changes to our systems and procedures. Our website will contain information regarding our appointment system. Kind regards Enfys Lewis Aston Clinton Surgery Site Manager
-
Review titled Removing patients
Rated 1 star out of 5
by Sarah Stevens - Posted on 03 August 2023
I have been registered with this practice for a number of years and have been very happy with the care I have received until today. I have come home to find that the surgery has decided to remove me from their list as apparently I no longer live in the catchment area and they can no longer accept patients. However they are only 1 mile further away from my nearest surgery. They are only giving me 28 days to re register with another practice. Leaving me high and dry if I don’t register with the other surgery, who I don’t want to register with. I cannot beleive they can do this and they have done it to others in our tiny village. However the NHS website says they are accepting new patients. So if they have capacity for new patients why don’t they have capacity for the ones they have got. I think this is terrible. Rubbish automated letters and no thought for the patients.
Visited August 2023
Review titled Aston Clinton Surgery
Replied on 07 August 2023
Dear Ms Stevens Thank you for your feedback. We are sorry you are unhappy that we are reviewing our patient list and have needed to write to those patients that do not live within the catchment area for Aston Clinton Surgery. The website states that we are accepting registrations for those patients that move within our boundary. This is only possible because we have made the decision to ask those outside of our area to re-register. Westongrove partnership