Ashville Surgery
Swan House, Parsons Green Lane, Fulham, London, Greater London, SW6 4HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
This practice used to be good, however, in the last few years has become a terrible place to be registered. The online Patches form is a bad system because you have no idea when the GP is going to call you, not even a window of time. So you just need to be waiting by the phone at all hours of the day. You can't request a face to face appointment at all. I have had a particularly bad experience with one doctor who is extremely condescending and rude but you can't choose who your form gets assigned to so you have no choice in who your doctor is, unlike under the previous system. I understand that the NHS is under a lot of pressure and must be a difficult place to work at times but this practice seems determined to put people off from requesting medical support. Some of the receptionist staff are incredibly kind and helpful people whereas others are brusk and treat you like a nuisance. Your experience is completely determined by who you interact with and unfortunately can leave you with a terrible experience.
Visited June 2023
Review titled Ashville Surgery
Replied on 05 December 2023
Thanks for taking the time to give us some feedback. Firstly, I'm so sorry to hear that you've not been satisfied with your experiences of the practice. If you want to raise anything specific with me, please do contact me at ashville.surgery@nhs.net and I will look into this. With PATCHs, patients are given an estimation of when their query will be dealt with, but I appreciate it can be frustrating. We are hoping that we can improve the messaging that goes out to patients once they've submitted a PATCHs. Of course, it does depend a lot on the volume we've received on any given day. I'm also sorry to hear that you've had mixed experiences of the staff here (both clinical and non-clinical). I will remind the team that good communication with our patients is essential. Again, if you want to raise anything in more depth with me about this, please do get in touch. Once again, I'm sorry to hear about your dissatisfaction with us. Magnus, Practice Manager
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Review titled Appointment
Rated 2 stars out of 5
by Dennis Watkin. - Posted on 22 May 2023
After arriving today for an 10.45 appointment , By the time I got to The reception I was told that I was too late And had to make another appointment. I wasn't happy about this. I think The receptionist could've let me check in, The rapid check in machine wasnt working so by the time I got to The receptionist it was 10.55
Visited May 2023
Review titled Ashville Surgery
Replied on 22 May 2023
Dennis We're the Ashville Surgery in London. I wonder if your review is for a different surgery as we can't find any details of a missed 10.45am appointment? We can certainly look into this for you if your appointment was meant to be at our surgery. If so, please email us at ashville.surgery@nhs.net
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Review titled Excellent responsiveness and care
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
I have had excellent experiences with Ashville Surgery, whether with the medical staff in person or over the phone, and with the support staff at the desk. In particular, I had a very lengthy and debilitating respiratory infection lasting several months and received excellent care. This site does not allow me to name individuals, but I am grateful to several members of the practice. Thank you!
Visited April 2023
Review titled Ashville Surgery
Replied on 23 April 2024
Thanks so much for taking the time to leave a such a kind review. I will share this with the practice team. I can't overstate how much this will mean to staff; reviews like yours help keep us motivated. Thanks again, Magnus, Practice Manager.