Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled b12 apppointment
Rated 2 stars out of 5
by Kenneth smith - Posted on 31 May 2024
book appointment for home visit today was showing on my computer so waited in for the nurse .Everyone can guess nobody arrived .I phoned the practice and they tell me it was not an appointment it was just a planning review for them ,Never heard anything so stupid in all my life does anything get better
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Mr Smith Thank you for sharing your feedback. We sincerely apologise for the confusion and inconvenience you experienced with your recent appointment booking. It is clear that there was a miscommunication regarding the nature of the appointment displayed on your computer. We understand how frustrating it must have been to wait for a nurse who did not arrive and then learn that it was only a planning review on our end. We are currently reviewing our appointment booking system and communication processes to prevent such misunderstandings in the future. Your feedback is invaluable in helping us improve our services. We hope to provide you with a better experience moving forward. If you have any further concerns or need assistance, please do not hesitate to contact us directly. Thank you for your patience and understanding. Kind regards, Mr C Hayhurst Assistant Practice Manger
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Tried to book an online consult at 12:15, system shuts off after 12 and won't reopen until Monday at 8am. Called the practice, all the pre-recorded messages say the 'easiest way' to book an appointment is via online consult (well that would have to be working) not the 'only way' to book an appointment. Spoke to receptionist who took my name & date of birth and then asked why I wanted to see a doctor, who then said I can't book an appointment over the phone, you need to use online consult, I can't it isn't open and if you can't why are you asking me my details!!! Genuinely it was hard enough to get an appointment before the practice merger now it's almost impossible. Dreadful patient experience.
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang to get an appointment 5th in queue. Eventually got through only to be told the practice doesn't take appointments by phone. Suggested filling in online consult which was not available or alternatively go to the walk in centre. No duty of care to patients, appaling communication. No organisation or structure. Different rules depending on what day you call. Some (not all) very rude staff. Why is it my partners practice offers same day appointments, 2 weekly appointments and excellent communication via email and text..... off I go to change practices. I feel so sorry for the elderly and vulnerable who may not have the capacity to go online. bad practice bad practise
Visited May 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager