Ashton Medical Group - Ratings and reviews
Reviews
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Review titled delay in receiving appointment
Rated 2 stars out of 5
by susan - Posted on 10 May 2024
So i put an online review on for some issues i am suffering which are really bothering me.I left it 2 days and rang the surgery advised i was getting a call that day nothing happened after me sitting in all day and sending my anxietys through the roof.Rang again receptionist then tells me that i will be called friday on checking my online account it has only been put on triage for the friday.Eventually 2 receptionist ring me today friday to book me in for a appointment but that is not till tuesday am that means i am having to wait a full week for a appointment.This not acceptable when i did the online consulation on tuesday at 8 am.Also i do not understand why when my lung consultant send bloods test over it takes 10 days for a doctor to put on my online account it is shocking !!
Visited May 2024
Review titled Ashton Medical Group
Replied on 10 May 2024
Dear Susan, We're genuinely sorry to hear about the difficulties you experienced in trying to book an appointment. We aim to provide efficient and supportive service to all our patients, and it's clear we didn't meet that standard in your case. We understand that waiting for responses can be stressful, particularly when dealing with health concerns. Our team works hard to respond promptly to all requests, and we regret that there was a delay in getting back to you. Regarding the promised call that didn't come through, we apologise for any inconvenience caused. Sometimes, due to high demand or unexpected circumstances, there can be delays in our response times. However, we acknowledge that you should have been informed about any changes promptly. The miscommunication about the timing of your appointment is also regrettable. We're constantly striving to improve our systems to ensure accurate information is provided to our patients. Your feedback highlights an area where we need to focus our efforts. We understand that waiting a week for an appointment can feel too long, especially when you initiated the process on the Tuesday. We'll do our best to learn from this experience and ensure that future appointments are scheduled more promptly and efficiently. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We're committed to providing the best possible care to all our patients, and your insights help us to achieve that goal. If you have any further concerns or need assistance, please don't hesitate to contact us. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Bad experience
by Anonymous - Posted on 12 April 2024
Turned up at the surgery to see if anything had been sent through from the hospital, I was very upset crying as through my illness I have become depressed. All I asked was if there was anyone I could speak too. To the response from the receptionist who was talking to someone in the back room and looked and said no we have nothing today, I understand and would not just expect people to drop everything and I should get an appointment. The actual thing is Training!! Why was it the person at the back not come out take me to the side ask why I was upset and signpost me to the best place or give me numbers and check that I was ok which I am not. Today I am angry and let down that I felt very lonely in the surgery and broke down in my car and had to look through the internet for numbers and information. Not good from my own doctors surgery who I’m supposed to trust my health with.
Visited April 2024
Review titled Ashton Medical Group
Replied on 16 April 2024
Dear Patient, I'm truly sorry to hear about your experience at our surgery, and I want to extend my sincerest apologies for the lack of support you received during your visit. Your well being is of the utmost importance to us, and it's disheartening to learn that you felt alone and unsupported during such a vulnerable moment. Our goal is to provide compassionate and empathetic care to all our patients, especially during challenging times. It's clear that we fell short of meeting your expectations, and for that, I am deeply sorry. Your feedback is crucial in helping us identify areas where we can improve our services and provide better support to our patients.I completely understand your frustration and disappointment with the lack of assistance you received from the receptionist. It's essential that every member of our team is trained to recognise and respond to patients in distress with empathy and understanding. We will address this issue with our staff to ensure that situations like yours are handled more sensitively and effectively in the future. If you need any further help please contact the surgery and i will do my upmost to assist you and provide the support you need.Once again, I apologise for the distress you experienced during your visit, and I appreciate your willingness to share your concerns with us. Your well being is our top priority, and we are committed to making the necessary improvements to ensure that all our patients receive the care and support they deserve. Kind Regards Chris Hayhurst Assistant Practice Manager
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Review titled Very customer UNfriendly and unhelpfull.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Very dissapointing reception serivice everytime. Reception stuff has no empathy, answer to everything is „go to the walking centre”. No consideration whatsoever for poorly little children who would have to sit in the walking centre for 5 hours to be seen. Stuff absolutely refuses to contact doctor and even ask for children to be seen. Happened few times now not only to me. All our friends have changed the practise and we will be on our way to do it too. Very upsetting as it was a great practise before they merged few years ago.
Visited April 2024
Review titled Ashton Medical Group
Replied on 29 April 2024
Dear Patient I'm sorry to hear about your disappointing experiences with the reception service. It's frustrating when you're seeking help, especially for your children, and feel like you're not being heard or supported. It sounds like there's been a lack of empathy and flexibility in dealing with your concerns. Your feedback is important. It's crucial for us to be responsive to the needs of our patients, especially when it comes to the well-being of children. Unfortunately, as this has been posted anonymously I am unable to give further assistance, however, if you would like to contact the surgery or fill out one of our Online consultation forms we will be more than happy to help. Thank you for bringing your concerns to our attention. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The practice was a good central I will recommend it to a friend very caring staff Extremely impressed & delighted with the staff. Very pleasant and helpful doctor’s and nurses . I felt well informed on the benefits and risks of the treatment. Very helpful nice manner and good service.
Visited March 2024
Review titled Ashton Medical Group
Replied on 07 March 2024
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you found our practice to be excellent and that you felt well cared for by our staff. It's always our goal to provide exceptional care and support to our patients, so knowing that you felt informed about your treatment options and comfortable throughout the process is rewarding for us. Your recommendation means a lot to us, and we're grateful for your kind words about our caring staff, pleasant doctors, and helpful nurses. We're committed to maintaining the highest standards of service, and we look forward to continuing to exceed your expectations in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing our practice. Kind Regards Chris Hayhurst Assistant Practice Manager
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Review titled Reception Area
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2024
I've not long been a patient of Ashton Medical Group, registered online, easy process. On entering the building the door was broke, it says its for disabled, but there is no push button ? Having gone to the check in screen, it couldn't find my details. I joined the long queue to check in. The receptionist was on the phone. May I ask why? Are there not enough staff behind the scenes to answer the phone? The receptionist should be there to keep an eye on the things that are happening in reception. After she had finished the conversation, she apologised and then dealt with the people in the queue, she also had who I think was a doctor waiting to tell/ask her something. Had my appointment, very nice doctor and off I went to my chemist. I had to go back to the surgery to sort out a prescription and shes on the phone again with another 4 patients in front of me. I don't know how long she had been on the phone before I got there, but the 1st person in the line was huffing and puffing, looking back at the queue and rolling her eyes with "why can't they get more staff" What happens if there is an emergency in the waiting room, some poor old dear has fallen over, patients in the waiting room should be the receptionists priority.
Visited January 2024
Review titled Ashton Medical Group
Replied on 29 January 2024
Dear Patient, Thank you for taking the time to share your feedback regarding your recent experience at Ashton Medical Group. We appreciate your comments and apologise for any inconvenience you may have experienced during your visit. We understand your concerns regarding the broken door and the lack of a push button for disabled access. Please be assured that we are actively working on fixing the door. Regarding the queue at the reception, we sincerely apologise for any delays you encountered during the check-in process. We do have staff in a side room next to reception to assist during peak times. However, due to the demand from patients, there are instances when front desk staff may need to answer phones. In case of emergencies, rest assured that we have CCTV in operation and additional staff on-site to respond promptly. Your safety and well-being are our top priorities. We appreciate your positive remarks about the doctor you saw during your appointment. We strive to provide excellent medical care, and your feedback encourages us to continue delivering quality service. We appreciate your patience and understanding in this matter. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to enhance the overall patient experience. If you have any further concerns or suggestions, please do not hesitate to reach out. Thank you for choosing Ashton Medical Group, and we look forward to serving you better in the future. kind regards, Christopher Hayhurst Assistant practice manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I went in just to give a blood sample. The staff were wonderful, I had some concerns & questions, which they sorted out and put me ease. I now have a health check up appointment, and a telephone consultation with a doctor. Which I am very pleased about.
Visited January 2024
Review titled Ashton Medical Group
Replied on 04 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us. Were thrilled to hear that our staff could address your concerns and questions, putting you at ease during your visit to give bloods. Its good to know that you have also scheduled a follow up appointment with a GP. If you have any further questions, please don’t hesitate in contacting us. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Excellent understanding & care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Gave me time to talk about my problems. Answered all my questions and put me at eas. Also importantly showed me how to access the medical groups web site and how to go about filling it in.
Visited January 2024
Review titled Ashton Medical Group
Replied on 19 January 2024
Dear patient, I'm glad we could provide you with the support and information you needed. It's important to us that you feel comfortable and well informed. If you have any more questions or concerns in the future, don't hesitate to reach out. Remember. Thank you for sharing your feedback and experience. Kind Regards Mr C Hayhurst Assistant practice manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Very unhappy with this practice. Difficult seeing a GP, nominated chemist changed with no communication to patients. Need to go elsewhere.
Visited December 2023
Review titled Ashton Medical Group
Replied on 27 December 2023
Dear patient Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience you've encountered and appreciate your feedback. We understand your frustration regarding the challenges in scheduling appointments with our GPs and the unexpected change in the nominated chemist without prior communication. We genuinely value your concerns and would like to assure you that we take this feedback seriously. To address the issues you've raised, we encourage you to reach out to our management team directly. They are dedicated to resolving such matters promptly and ensuring our services meet the expectations of our valued patients. Please contact gmicb-tameside.amgmanagers@nhs.net at your earliest convenience, and they will be more than happy to assist you in sorting out any problems you've faced. Your feedback is invaluable to us, and we are committed to improving our services based on the input we receive from our patients. We sincerely hope to have the opportunity to rectify the situation and regain your trust. Thank you for bringing this matter to our attention, and we look forward to the opportunity to address your concerns. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I had my ears syringing The nurse was very clear with what she was going to do and put me at ease straight away She was very understanding and solved my issue to my satisfaction and would definitely recommend this nurse to any patient in future 5 stars from me
Visited December 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear patient Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your ear syringing appointment was a success and that our nurse provided excellent care. It's wonderful to know that the nurse was clear in explaining the procedure and put you at ease right away. Providing a comfortable and understanding environment is important to us, and we're glad that you felt well-supported throughout the process. Thank you once again Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Reassuring service
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2023
The mental health practitioner was really supportive, listened and validated my feelings. They provided strategies to cope and reassurance if support in the future when making contact with the practice.
Visited November 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Patient Thank you so much for taking the time to share your positive experience with our mental health practitioner. We are truly grateful for your kind words and are thrilled to hear that you found the support to be helpful. It's wonderful to know that the practitioner was supportive, attentive, and took the time to validate your feelings. Providing a safe and understanding environment is crucial, and we're glad to hear that you felt heard. We're also pleased that you received valuable strategies to cope and reassurance regarding future support from our practice. Your well-being is our priority. thank you once again. Kind Regards Chris Hayhurst Assistant practice manager