Ashford Medical Partnership
Bentley Road, Willesborough, Ashford, TN24 0HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2024
My husband had just been discharged after a stroke and until two days ago was registered with this joke of a surgery. He did not even get a courteous "good morning" as you would expect from the face of the surgery. I think we inconvenienced her tea break!! Found her very abrupt and rude from the off. Went to see another surgery to register and what a breath of fresh air. Do not use Ashford Medical Partnership, terrible service. Could do with some training in treating patients with courtesy and respect.
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Klinik system is frustrating
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2024
I wouldn't recommend Ashford Medical Partnership as a whole, as the process of seeing a gp is much too difficult these days and the patient care isn't very thoughtful or consistent. I think it's wrong that they force you to do everything on Klinik and there is no other option. It is very frustrating when you have ongoing health issues, as you basically have to start from scratch every time you get in touch. You have to spend a great amount of time filling out all the details, symptoms and history, when this should all be on your medical record anyway. You used to be able to get a same day appointment to see a gp if you phoned early enough, but since Klinik, they seem to dismiss people a lot easier and you can end up with appointment 2-3 weeks in the future with someone who is not a qualified doctor. Gps are meant to be the first point of contact, but the A M P has made them very inaccessible. There also seems to be an attitude of treating one problem per appointment, but they don't consider the body or health as a whole. The doctors just don't seem to care about finding out the cause of things, just want you to go away as quickly as possible.
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Unfair and Absolute Joke
Rated 1 star out of 5
by Emma - Posted on 12 September 2024
Horrible practice, I have a lump under my arm by my breast, was told I was havigg by a telephone appointment, but I knew I needed to be seen face to face. Doctor calls me and tells me I need same day treatment and to be seen in person, which I already knew, but was told there were no available appointments today! I told them I’m moving house tomorrow and they offered me an appointment on Monday (after I’ve moved house) then re offered me one for tomorrow even though I said I’m moving house hence why I need to be seen today! Off to waste my time up A&E because this practice is useless! Am glad to be moving away as never known it to be such hard work to be seen face to face!
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled No one will listen
by Anonymous - Posted on 13 September 2024
Last year I contacted the surgery re: a mole on my back, changed in size & shape & was concerning me. I was referred to dermatology & he told me it was nothing but there was one he was concerned about. On examination it was not a problem but he advised me to ‘watch it’. I have another on my chest that has changed and bleeds but this could be due to situation & rubbing of garments. I contacted surgery via econsult a few months ago but got no response. The mole is worrying me now so I did another econsult. GP telephoned me today & before I could explain the worrying mole she read my letter from last year saying everything was ok. I ended the call before bursting into tears. Why does no one listen. This is the problem with telephone consultations, so inhuman.
Visited August 2024
Ashford Medical Partnership has not yet replied.
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Review titled Vary poor Service
Rated 1 star out of 5
by Paul - Posted on 14 August 2024
Dissatisfied with the service. Takes to long to get an appointment. If you do it’s like two weeks away. When attend the appointment the surgery asks why you are there. Doh you sent me the time and date to attend read my message. Vary Rude receptionists. Doctor wasn’t vary interested . With poor communication skills . Now waiting ages for scans / MRI scan . ( still waiting) no have another message doctor wants to phone in three weeks time . Absolutely unacceptable it’s only a phone call . I can not understand the poor standard of Ashford medical Partners are allowed to carry on with this unacceptable service . ( careless attitude) nothing gets done . As you are moved around the three practices. Unfortunately so disappointed. Me and the Mrs are trying to find another doctors practice as we are in another catchment area to attend. And remove our selfs from Ashford Medical Partnership. This why I have give them I one star. Rating totally useless.
Visited August 2024
Ashford Medical Partnership has not yet replied.
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Review titled Willesborough Health Centre used to be much better.
Rated 2 stars out of 5
by C Murray - Posted on 14 August 2024
I found communication with the practice reception staff via Klinik and the no reply text messages to be frustrating and the language the reception staff used in response to a follow up query unhelpful, unqualified and uncoordinated.
Visited July 2024
Ashford Medical Partnership has not yet replied.
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Review titled Last minute cancelling appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
Cancelling important appointments for minors on the day of the appointment then only offering a reschedule in two weeks. When the initial appointment was routine yet I had to call to get an appointment and even that was a month wait time. Absolutely shocking!
Visited July 2024
Ashford Medical Partnership has not yet replied.
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Review titled Great Stuff
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I made a phone call to the practice and the person I spoke to was so helpful in every way, even filled in the 111 form for me, and I had an appointment very quickly. Great stuff.
Visited June 2024
Ashford Medical Partnership has not yet replied.
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Review titled Silly Mistake
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
I had a blood test appointment for a glucose tolerance test last week which you have to fast for, nothing to eat or drink from the night before. 8.50 first blood test followed by a glucose drink yuk . 2 Hours later you have to stay sitting in the waiting room the whole time 11.00 second blood test . 1 week later phone for the results to be told the nurse had not labelled them properly so they have to be repeated no appointments until June , I have mobility problems so I rely on taxis or lifts if I haven’t of call in would anyone of told me?
Visited May 2024
Ashford Medical Partnership has not yet replied.
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Review titled Appointment availability
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2024
Just so difficult to get an appointment and no routine ones at all for later on in the day which I needed as at work.
Visited May 2024
Ashford Medical Partnership has not yet replied.