Ashfields Primary Care Centre - Ratings and reviews
Reviews
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Review titled Awful time management and service
Rated 1 star out of 5
by Anthony Raine - Posted on 15 April 2024
I've sadly had to visit this place twice this week both times they are running at least 45 minutes late. I think it's disgusting everyone is expected to turn up on time, yet they cannot be bothered to keep to their own time frame, it's rude and a shocking service. Not to mention the times I have been here in the past and just pied off with a false diagnoses, I refuse to see a particular doctor for this reason. Thanks to him I suffered 11 years with joint pain as I had actually broken my clavical yet I was told it was simply a trapped nerve. Never again will I settle and have faith someone paid so much knows what they are doing in their line of work.
Visited April 2024
Ashfields Primary Care Centre has not yet replied.
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Review titled getting worse
Rated 3 stars out of 5
by David Powell - Posted on 26 March 2024
I dont understand why it is so difficult to book an appointment nowadays. I've just rang to book an appointment, explained the problem I'm having, and I was told I've got to call back in 2 days to be able to book an appointment for 2 weeks away, really? She had a date that the doctor was free but I'm nit allowed to book it until Thurs, makes no sense.
Visited March 2024
Ashfields Primary Care Centre has not yet replied.
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Review titled Impossible to book an appointment for a child
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2024
Lack of a clear booking system. Trying for two days to book an appointment for a 5 year old. Being told no appointments on the day and need to ring in the morning (which at 8 is already more than 20 in a que), cannot book next day either unless coming to Reception or staying on the phone. Unable to send pictures and getting at least a call back from a doctor (apparently that was ok during Covid but now too complicated). Being told 'you know, we have 30,000 patients'. Guess prevention and care for children is a lucky draw!
Visited March 2024
Ashfields Primary Care Centre has not yet replied.
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Review titled Hopeless reception staff
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2024
Keep getting unwanted / unsolicited texts from this practice. Asked to be taken off their list for such messages, then asked that they remove my phone number altogether from their records. Still getting texts and calls from them. Clueless!
Visited February 2024
Ashfields Primary Care Centre has not yet replied.
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Review titled Compassionate and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
I cannot fault the care we received from Ashfields yesterday. The receptionist (or I think what’s now known as a care navigator) went out of her way to ensure I could make an urgent appointment for my husband and the doctor was extremely understanding and gave him a lot of her time even though I’m sure it was outside her normal working hours. In my opinion they went above and beyond what might be expected and I am extremely grateful.
Visited October 2023
Ashfields Primary Care Centre has not yet replied.
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Review titled Awful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2023
Trying to book an appointment to see if a wound is infected. I was told wait for a week, ring 111 or go to Leighton hospital 5 miles away. I suggested a nurse may help but to no avail. Fortunately I asked for a supervisor who offered a nurse. Perhaps the receptionist needs to be informed its not an emergency now but an infected wound can be one if left untreated. I was gobsmacked. It's a shame as the doctors are wonderful.
Visited August 2023
Ashfields Primary Care Centre has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Tanya Gallagher - Posted on 22 February 2023
Had an issue with a chemist not being able to fill a prescription, called the team who had it re-routed to another chemist who could fill the following day. The issue was resolved in under 10 mins. Very helpful and super friendly team. Amazing support, thank you.
Visited February 2023
Ashfields Primary Care Centre has not yet replied.
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Review titled Glad we found you
Rated 5 stars out of 5
by Sarah Craig - Posted on 07 March 2023
Thank heavens we moved to your catchment area! After years of practices with poor care and management (one even actually putting me back into hospital) Ashfields is like a ray of sunshine. This busy practice always has time and a smile for you. Their internal systems lead to joined up communications whoever you go to see. Staff are extremely friendly and helpful. We both have chronic conditions and became very poorly with a long term flu just after we moved but the practice looked after us. The range of services provided are easily accessible and the premises themselves welcoming. You are all doing a great job. Thank you so much
Visited January 2023
Ashfields Primary Care Centre has not yet replied.
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Review titled Excellent treatment by nurse
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
Attended for dressing to wound to be changed after originally being applied by hospital abroad after accident. The appointment with the nurse was on time, she had a very friendly manner, she was knowledgeable and explained things clearly, she consulted a senior colleague as a precautionary measure and applied the new dressing expertly. I was very satisfied with the treatment. I couldn't have been treated better - and all done with a smile!
Visited October 2022
Ashfields Primary Care Centre has not yet replied.