Ashfield Surgery
8 Walmley Road, Sutton Coldfield, B76 1QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Don’t bother.
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Called the surgery. Was on hold for 55 minutes. Got cut off. Called again. Took 36 minutes for the call to be answered. Explained that I was in the car, driving home from the south east of England after working a series of 12 hour night shifts. Explained my symptoms, and was told a doctor would call back “today or tomorrow“. Was called an hour & a half later to be told that the only appointment available was at 11:45. I wouldn’t be back in time for that, so was offered an appointment the following day at 11am. Went to the appointment. No doctor, was a nurse. Couldn’t see an ear infection so was told it was vertigo type symptoms (yes, I know that!), was told I’d be prescribed stronger doseage travel sickness tablets than the ones I’d bought over the counter, was then prescribed the same dosage, was told I’d be given some exercises to help, then wasn’t given any. Don’t bother phoning the surgery, as you’ll struggle to get through. Don’t bother trying to see a doctor, as you’ll get to see one of “the team”. Don’t bother complaining, as you’ll be told that doctors time is limited, and other member of the team are qualified to help.
Visited July 2023
Review titled Ashfield Surgery
Replied on 01 August 2023
Dear Patient Thank you for your feedback and I am sorry to hear you were dissatisfied with your recent experience. Demand for appointments is high and I am pleased that we were able to offer you a same day appointment when you called. Sadly, this was not at a convenient time for you and it was rejected so you were offered an appointment the following day with the practice nurse. For ear infections, an examination by a suitably trained clinician is standard practice. Not all appointments require a GP and in this case it was deemed appropriate that you be seen by a nurse. You state no infection was found and the diagnosis made by the nurse matches your own expectations. You were then prescribed medication for the issue after the appointment. Without knowing your details, I am unable to investigate the remaining points you raised. If you would like to reach out to discuss this further I would be happy to talk. Our website has some useful information on the best healthcare professionals to see for various conditions. https://www.ashfieldsurgery.co.uk/health-information/who-do-i-see/ If you would like to discuss the matter further please don't hesitate to get in touch. Regards, Matthew Lowe Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I saw a doctor to discuss something I was extremely concerned and worried about. Although the outcome of my concern wasn't what I expected or wanted to hear, I cannot thank the doctor enough for her support as well as being non judgemental in her understanding. She was genuinely sensitive in her delivery around the questions I asked and was incredibly caring. This immediately put me at ease and allowed me to ask any questions I needed too as well as leaving the appointment with confidence in the information provided. Unfortunately I'm unable to put the Dr's name in this review as when I do, I keep being informed it won't be submitted!
Visited July 2023
Review titled Ashfield Surgery
Replied on 01 August 2023
Dear Patient Thank you for your lovely feedback and I am pleased the doctor was able to reassure you and put you at ease on this occasion. I will ensure that your thanks are passed onto the GP team. Warm Regards, Matthew Lowe Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by John Daly - Posted on 12 June 2023
While trying to get an appointment for just over 3 months i finally get one, then when i go to the appointment, i dont get to see an actual doctor, i am seen by the registra, having explained my symptoms the registra then tells me she will give me a prescription for said symptoms but she cant write the prescription because she is not a doctor and only doctors can sign them and ill have to come back later on to collect my prescription, is this some kind of joke, this practice is becoming an absolute joke, they are taking more patients on yet they cant help the ones that are already registered with the practrice, absolutely disgusting, the receptionists think that they are qualified doctors and ask you what your symptoms are, so where is the patient confidentiallty, absolute nightmare trying to make an appointment, since it got bigger it has got considerably worse and i feel for the older generations having to deal with this practice and the way they treat their patients.
Visited June 2023
Review titled Ashfield Surgery
Replied on 15 June 2023
Dear John Thank you for your feedback. I am sorry to hear that you were dissatisfied with your appointment. Not all appointments require a GP and in order to make the best use of the GPs we have available, minor illness and injuries are managed by other members of our team. In order to effectively utilise the clinicians we have available, our reception team are trained to gather some information in order to book you in with the most appropriate clinician. Some patients are unhappy to talk to a receptionist and you are not obliged to divulge any information if you do not want to but this may result in a delay in being offered an appointment. Our physician associate deals with a variety of minor illnesses and injuries along with HRT and contraception queries. We have a pharmacy team that deal with prescription related enquiries and physios for muscle and joint pain, along with nurses and healthcare assistants that deal with a wide variety of wound care, health checks, bloods and BP readings. Where a prescription is necessary, these are done the same day and ready for collection within a few hours generally. While you state you are unhappy with how you were treated, it is worth noting that on the morning you called the practice, you were offered an appointment the same day, received a thorough examination and were prescribed treatment. Thank you for taking the time to leave your feedback. The practice is always seeking to improve how it operates and your comments will be taken into consideration. Regards, Matthew Lowe (Practice Manager)