Ashfield Medical Centre
15 Austhorpe Road, Crossgates, Leeds, West Yorkshire, LS15 8BAContact details and opening times
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
Not everything has to go through patches. At times you need to speak to a human for help. All the times I contacted the surgery even before patches I had to hold between 30mins to over an hr before u can be answered. I have screen shot to prove the times. If you then get answered Receptionist are rude and not helpful at all. If Iam this frustrated and I have the data to hold what happens to deprived people and elderly people some who still use landlines🤔holding for that long is not right and for some of us we making these calls while working. It’s ok to hold if at the end of that call you then get a helpful person or at least an apology on behalf of service. My experience has always been so frustrating. I hope you take patients experiences seriously and make some improvements cause your service not good at all. Very poor, put yourself in service user shoes. I understand services are busy but not to this extend and the experience is just overall horrible.
Visited June 2024
Review titled Ashfield Medical Centre
Replied on 19 July 2024
Dear Patient. Thank you for your feedback. Firstly I'd like to apologise for your experience when contacting the practice, this is not the type of service we are wanting our patients to receive. I want to reassure you that we take feedback seriously and use this to make improvements and review our systems. Our phone system has been identified that it is not suitable for the service we wish to provide and we are currently in the process of switching this over to a new provider, however this has taken longer than expected. We hope this new system will allow us to react quicker when we are experiencing an increase in demand, meaning we can reallocate other staff members to support the phones, ensuring our patients wait times are reduced, the new system will also include the callback option for patients. Patchs can be used to send a message to the practice should you have a question this isn't just a tool for requesting an appointment this can be an alternative rather than holding on the phone and a member of the team will respond to your request/query via this route and you can stipulate how you would preferred to be contacted back when we respond. I have taken on your feedback regarding our reception team and this will be reviewed and training given to improve our patients experience. Once again thank you for you feedback. Michaella Practice Manager