Reviews

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1. Review titled Poor public-facing staff

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 20 March 2023

   The medical care I have received at Ashcroft has been excellent. The reception staff, however, are poor. I have had multiple experiences in which they have been rude with myself, or I have witnessed them act rudely to other patients. There is a sense that all interactions are an inconvenience for them and that patients are to be battled with. This feedback comes after waiting over 15 minutes (1st in queue) to speak to a receptionist who was very rude to me once on the line. I write this feedback not for the sake of complaining, but the hope that the senior staff will see this and raise my concerns in the next staff meeting. It makes the practice seem indifferent and unprofessional.

   Visited March 2023

   Report as unsuitable

   Ashcroft Surgery has not yet replied.

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