Ash Surgery
Chilton Place, Ash, Canterbury, Kent, CT3 2HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Econsult misery
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Made a econsult referral. Phone call the next morning at 10 a.m. and only given 1 time choice of appointment and it was for the same morning - too late to get transport to attend. However, not given another choice of time and not allowed to book the appointment for next day, instead told to make another econsult referral for the next day or deal with issue myself. Why can't they book me in for another day as already been triaged worthy to see a G.P.?
Visited June 2024
Ash Surgery has not yet replied.
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Review titled Even more difficult to make contact!
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
I don't think this surgery wants patients! Can only book an appointment with a doctor if an emergency, if you call at 8 a.m.. Otherwise you fill in an econsult which will be triaged by a doctor. Econsult forms used to be accessed all day but has now been reduced to between 8 a.m. till 1 p.m. as it was explained that they like to spread them over the week!!! What happens if you haven't got access to computer or have an alternative method of accessing the form? What happens if you're not able to access the form during 8 a.m. till 1 p.m.? Some services at the surgery are only accessible 1 day a week, so long waiting times for appointments.
Visited May 2024
Ash Surgery has not yet replied.
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Review titled Not 'leading the way in patient care'!
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Even if an x-ray, MRI or other scan doesn't require further action you still can expect to have to wait over 3 weeks for the G.P. to bother to read it and say so, and that is only because you've started ringing in to chase it up.
Visited March 2024
Ash Surgery has not yet replied.