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Arundel Surgery - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Doctors excellent one of receptionist unhelpful

    Rated 3 stars out of 5

    by Anonymous - Posted on 01 August 2023

    I required a referral letter, that had been sent to consultants office at the Nuffield, to be sent again as I had been left a message by his secretary to say they had not received it. My appointment was for the following week. I felt by the way I was spoken to by the receptionist that I was being difficult and asking for something that couldn’t be done. She was quite stroppy and seemed very reluctant to help. She queried how I could have an appointment if the consultant hadn’t had the referral. To be honest it wasn’t so much what she said it was the way she said it. She comes across as irritated and unhelpful . I usually have found the receptionists at the practice really friendly and helpful . I know they are all under enormous pressure at the moment and it is difficult being on the front line however I now reluctant to call the surgery as I feel like I am being a nuisance.

    Visited July 2023

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    Arundel Surgery has not yet replied.

  2. Review titled Brilliant nurse

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 July 2023

    Went for a cervical screening. Whilst the exam itself is very short, these have been painful experiences for me in the past. The nurse was fantastic. Very earnest, professional and knowledgeable about the process, and understanding of my past experiences. She suggested I guide in the speculum myself which helped a lot. She was patient and more than accommodating before, during and after the examination. Brilliant patient care and grateful for such a positive experience. Thank you

    Visited July 2023

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    Review titled Arundel Surgery

    Replied on 13 July 2023

    Thank you for your kind review. I'm glad you had a good interaction with the Nursing team and I will be sure to pass this onto the Nursing Team Lead. Many thanks

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  3. Review titled No title needed

    Rated 4 stars out of 5

    by Anonymous - Posted on 05 June 2023

    I brought my poorly mum to see the GP this morning. He was welcoming, compassionate, kind, reassuring and gave us the opportunity to talk and explain our worries. He explained things in a way that mum understood and will see her again in 4 weeks. A comforting experience because he showed he cared. So grateful to him. Sadly the receptionist came across on the phone as stressed and irritable, showing no particular concern or compassion. As they are first in line in the process, perhaps this individual could benefit from some coaching. I was not even a difficult person to deal with!!!! Tone of voice and attitude are what we hear first. As i was this morning, quite anxious, her behaviour did little to alleviate this. Just a change in attitude would make all the difference. I am very aware that appointments are precious so I don't expect to be given an appoint time as if I don't deserve it, with reluctance and a touch of contempt!! I appreciate also that the receptionists have a difficult job to do and it must be stressful. Thank you for this opportunity to share my experience.

    Visited June 2023

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    Review titled Arundel Surgery

    Replied on 12 June 2023

    Good morning, Thank you so much for taking the time to give us feedback, I'm glad the consultation went well and you were happy with the outcome and the manner is which the GP dealt with your mother. I have reviewed the telephone call in question and I'm unable to hear the concerns that you have brought up. We do value feedback and this does help with our ongoing training, if you would like to make contact with myself we could arrange an opportunity for you attend and we can review the call together, this would help us better understand where you feel this call has been unsuccessful. Kind regards Michelle Davey Assistant Practice Manager

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  4. Review titled Bad practice .Empty waiting room .

    Rated 1 star out of 5

    by Anonymous - Posted on 17 February 2023

    Cannot get pass reception even for a prescription hat Hospital prescribed and confirmed with letter.

    Visited February 2023

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    Review titled Arundel Surgery

    Replied on 12 June 2023

    Good morning, Thank you for your feedback, I am sorry you have had a frustrating contact with our practice. Please do get back in touch with more details so we can look into this. Kind regards Michelle Davey Assistant Practice Manager

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