Artesian Health Centre (Nexus Health Group)
138 Grange Road, London, Greater London, SE1 3GFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Non professional staff
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2025
I reached late because traffic blocked due to some account and had to walk 22 minutes. Two ladies at reception one was attending someone and ok other was listening music on headphones didn't attended me, when she left behind then she attended me, i told her there was some accident and so was not able to reach on time can you please check if my appointment is still valid, she said ok you can do check in another dude came from behind and shouted loudly no you can not checkin come back, i returned to lady with surprise and she said me let me check with doctor pressed some keys on keyboard and within 10-15 seconds she said doctor said you need to rebook. Fully unprofessional and strange way of dealing. Although i was late due to sudden circumstances arise, but center was empty as well , will never attend this center again. So be careful yourself as well when booking this center.
Visited June 2025
Review titled Artesian Health Centre (Nexus Health Group)
Replied on 12 June 2025
We are sorry to hear that you did not have a positive experience when using our service. If you would like to discuss your experience with the Site Manager, please get in touch at www.nexushealthgroup.nhs.uk/contact. Kind regards Nexus Health Group
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Review titled Reasonable availability but patchy service
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2024
I have been registered with Nexus since early 2019. Whilst I understand the shortstaffing, excess demand and underfunding, I have had mixed experiences. Most GPs I have seen here are prepared and very helpful/accommodating, but I have frustratingly found it impossible to upload a regular prescription for an autoimmune condition on their system. Whilst generally their GPs are great, I have had mixed experiences and recently an unhelpful one. With a delay of almost 30 mins, it was disappointing to note the lack of prep even though the app asks you to provide as much info as possible, in particular the medication I am on and have tried to upload three times now. What is more disappointing is their inability to refer you to specialists, some four months later. I have now followed up twice and hope to actually receive an update.
Visited November 2024
Review titled Artesian Health Centre (Nexus Health Group)
Replied on 11 November 2024
Hello We are sorry to read that you have not received the service you were expecting from us. We hope your issues are now resolved, but if not we would encourage you to make contact with the practice team to discuss via www.nexushealthgroup.nhs.uk/contact Kind regards Nexus Health Group
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Review titled Disgusting services
Rated 1 star out of 5
by Nicola johnson - Posted on 12 September 2023
I moved into the area 3 months ago. I keep going to the artsian health centre on grange road to register with a doctor. They keep changing the days when someone is actually there. I am disabled and cant walk far and they keep telling me to go to decimer street which i can not walk that far. Again i have been there today after being told last week thursday that a receptionist will be there this week monday.tuesday and wednesday morning. Once again i go there and surprise no one is there again. This is very unprofessional
Visited September 2023
Review titled Artesian Health Centre (Nexus Health Group)
Replied on 18 September 2023
Hi Nicola We're sorry you have not been getting the service you were expecting. We would be grateful if you could please get in touch with the practice team via this form www.nexushealthgroup.nhs.uk/contact to discuss your concerns. Many thanks Nexus Health Group
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Review titled Listen bro
Rated 1 star out of 5
by Listen Bro - Posted on 03 August 2023
I was asked to make an appointment about cardiac medication and the response when I rang up to make an appointment was, Listen bro all the appointments are full up.
Visited August 2023
Review titled Artesian Health Centre (Nexus Health Group)
Replied on 07 August 2023
Dear Patient We're sorry that you did not get the service you were expecting from us. If you would like to get in touch with the date and time of your call, we can investigate this further. Please send your information to us via https://nexushealthgroup.nhs.uk/feedback-and-complaints.