Ariel Healthcare
Summerfields Rd, Springmead, Chard, TA20 2EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Was given a new doctor when my doctor left but he doesn’t do face to face Appointments!! Went to surgery in May to make an appointment after giving up trying to get through on the phone. Earliest appointment was mid July. Had said appointment and the doctor told me to book a blood test. Earliest available appointment was mid August which I took. My appointment was cancelled due to staff sickness and Ihad to rebook. Another month to wait and my blood test done, four months after needing to see a doctor.Shambles. They went from 7000 patients to 22000. They clearly can’t cope. Impossible to get through on the phones too !
Visited July 2023
Ariel Healthcare has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Andrew Phillips - Posted on 14 June 2023
Cannot get through on the phone to book an appointment, which the doctor told me to do! When on the phone, you get a message to tell you they're all busy and can't answer my call, then you get cut off. Went on line and tried to book appointment but the quickest date is 2 months time!! Tried to phone again to listen to the very long messages to be told at the end we are busy!!
Visited June 2023
Ariel Healthcare has not yet replied.
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Review titled Dreadful systems!
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have no idea whether the GPs are any good as I can't get through to speak to one. There is something fundamentally wrong with the system, as no one replies to the online forms (supposed response time 2 working days), and good luck if you try to call them. They don't respond to emails; can't find correspondence from consultants even when emailed several times to them. I had an urgent issue so I spent 1.5 hrs queuing on the phone, but even then they struggle to help. The receptionists sound completely over-worked and harried (they try to be helpful) but the practice systems are absolutely dreadful. I'm now changing practice, as the stress of trying to get routine healthcare (i.e. repeat prescriptions) is not worth it. Would not recommend anyone register with this practice if you ever need to actually speak to someone.
Visited May 2023
Ariel Healthcare has not yet replied.
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Review titled Trying to speak to surgery
Rated 2 stars out of 5
by Anna Flindell - Posted on 02 May 2023
Tried ringing the surgery as I have a medical condition I am really concerned about. Chose option 3 for appointment and new system just hangs up the phone.
Visited May 2023
Ariel Healthcare has not yet replied.