Ariel Healthcare
Summerfields Rd, Springmead, Chard, TA20 2EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2025
I’ve been struggling badly with breathing problems for weeks but am finding it impossible to navigate the system to get an appointment. I’m reasonably internet savvy, but the number of passwords necessary and the combination of GP app and NHS APP make it very difficult, especially when you’re not feeling great to start with. Every time I try to navigate the online form, it has eventually failed and then when I try the phone, I just get a recorded message saying all appointments are gone. Nothing is helped by the fact that even the online form only seems to be available during surgery hours. Why? Losing the will to live doesn’t even start to cut it. Maybe that’s the point?
Visited April 2025
Ariel Healthcare has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2025
Practice has seriously gone down hill. Was a brilliant surgery when it was Tawstock but since changing to Aerial Healthcare it is impossible to get an appointment. Cant get through on the phone especially if you work as won't be able to stay in the queue for so long. Always being told to fill out an online form even for elderly patients who don't have internet. If you want to see the same doctor twice forget it as you won't get an appointment. Medication reviews are non existent now. What was once a great surgery is sadly no longer and I would advise anyone to avoid them.
Visited April 2025
Ariel Healthcare has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2025
You promised the new online form would make things better. It says it is open until 5pm. Does it ever! I tried every day at 2pm (that’s my lunch break) from 17/2 till 3/3 but the form was closed for the day every time. I phone but was told to complete it tomorrow. Nothing we can do it’s closed. In the end I had to get my neighbour to complete the form pretending he was me, but I didn’t actually want him to know my medical information. I had no choice. I am not aloud to use my phone at work, I rang reception and they said I am trying too too late it normally closes at 10 or 11. I’m not alone everybody I talk to has the same thing happen but other local surgeries are better. Go elsewhere you won’t have regrets
Visited March 2025
Ariel Healthcare has not yet replied.
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Review titled Super efficient and professional!
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
I’ve had a very positive experience at Ariel recently. I’ve felt valued, listened to and my concerns were dealt with quickly and efficiently. I cannot fault this practise esp during this uncertain time. I made an online enquiry and had a response with an appointment the same day. The waiting time at the surgery was a bit longer than normal but nothing outrages. Keep the good work going!
Visited October 2024
Ariel Healthcare has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by julie pike - Posted on 17 October 2024
I used the new online service, we had a phone call and a face to face appointment the same day. All the staff were very helpful.
Visited October 2024
Ariel Healthcare has not yet replied.
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Review titled worst medical center in the country
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2024
Turned up early, watched six people arrive after me and get seen before me. Fifteen minutes after my appointment time, nobody telling what going on I went home. Worst medical center in the country.
Visited October 2024
Ariel Healthcare has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Fiance - Posted on 05 October 2024
My husband & I went for our flu vaccinations this morning 04/10/24, it was very well organised coming into & out of the car park staff directed you in & out, inside we checked in with the receptionist she directed us to the next member of staff who then gave us our vaccinations all easy & staff friendly great team work well done to you all & thankyou.
Visited October 2024
Ariel Healthcare has not yet replied.
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Review titled Brilliant appointment
Rated 4 stars out of 5
by Nadine Barrows - Posted on 23 October 2024
I saw the nurse and was efficient, friendly and professional. The HCA also was also great. Very impressed.
Visited October 2024
Ariel Healthcare has not yet replied.
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Review titled Great staff/ Service
Rated 5 stars out of 5
by Ian - Posted on 05 November 2024
Had an invite for a flu jab. Small challenge booking online, but really pleased with the service at walk in. Staff were lovely and accommodating. Efficient process overall and positive experience.
Visited October 2024
Ariel Healthcare has not yet replied.
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Review titled It's broken
by Anonymous - Posted on 30 September 2024
Tried to use the NHS app to book an online consultation, filled out all the information required, in depth, received a text 3 hours later saying their system has changed, click the link to use the new system. Would you believe it with the new system they closed online enquiries until 3pm at the earliest. I just want some antibiotics for crying out loud. I've already entered the queue why am I having to wait to re-enter?
Visited September 2024
Ariel Healthcare has not yet replied.