Arcadian Gardens Surgery - Ratings and reviews
Reviews
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Review titled Love the chat doc service
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
I really love the chat doc service, it makes it much easier and less stressful to get in touch when I need to. Please keep doing it!
Visited January 2024
Review titled Arcadian Gardens Surgery
Replied on 21 January 2024
Dear patient, Thank you for your feedback regarding our new ChatDoc service: https://www.arcadiangardenssurgery.nhs.uk/2023/11/21/we-are-on-whatsapp/ We will feed this back to the team. Kind regards, Sav Georgiou Practice Manager
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Review titled New Chat Doc is straightforward and easy
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
It was a straight forward process with some questions that needed answering and I had a response very quickly which was fantastic. Thanks
Visited January 2024
Review titled Arcadian Gardens Surgery
Replied on 16 January 2024
Dear patient, Thank you for your feedback regarding our new ChatDoc service: https://www.arcadiangardenssurgery.nhs.uk/2023/11/21/we-are-on-whatsapp/ We will feed this back to the team. Kind regards, Sav Georgiou Practice Manager
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Review titled New Chat Doc Service - Positive
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2023
With regard to the new chat doc service, my feedback is positive. After answering a few simple questions, I was put in touch with the reception. In little time, I was able to get the information I needed and to schedule an appointment. However, the appointment waiting list is worryingly long.
Visited December 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear patient, Thank you for your feedback regarding the New Chat Doc Service, which we will review as a team. Kind regards, Sav Georgiou Practice Manager
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Review titled New Chat Doc Service - effective
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2023
I found the new chat doc service to work very well and be very effective in achieving what I was seeking.
Visited December 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear patient, Thank you for your feedback regarding our new ChatDoc service: https://www.arcadiangardenssurgery.nhs.uk/2023/11/21/we-are-on-whatsapp/ We will feed this back to the team. Kind regards, Sav Georgiou Practice Manager
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Review titled New Chat Doc is Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2023
Chat Doc is more efficient than having to wait in the queue on the phone. However, I wish the options were a bit more clear so that when you want to book an appointment there is a clear option in the first menu.
Visited December 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear patient, Thank you for your feedback regarding our new ChatDoc service, which I have fed back the system providers. The system has been designed in this way to move away from "I want an appointment" to one where patients discuss their issue first, as per new NHS England guidance. Essentially this means that patients tell us about their problem and the practice decides the clinically appropriate next step. Kind regards, Sav Georgiou Practice Manager
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Review titled The team ever - in my opinion
Rated 5 stars out of 5
by werner coetzee - Posted on 13 December 2023
I've never seen a hard-working team like this - I feel like an individual - I greatly respect this team. Fear of needles - no more ... Great follow-up and super efficient during walk-in hours. Great smiles - eye contact and listening - thank you, team! Thanks, team Arcadian Gardens.
Visited November 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear Werner Coetzee, Thank you for your feedback, which we will pass on to our team! Kind regards, Sav Georgiou Practice Manager
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Review titled Rushed appointments. Unable to voice concerns.
Rated 2 stars out of 5
by Diana Iordache - Posted on 12 October 2023
Was booked an appointment to discuss complex needs since I am patient with complex medical issues. Was asked to leave after exactly 10 minutes, never had the chance to tell all my problems. Was then booked another appointment, a double one however I was again asked to leave after around 10 minutes. Again, I was forced to leave out a few of the other issues I wanted to discuss. The 1st appointment was booked after several weeks and they book me at the end of the day when the my are already tired. Nothing is worse than a dismissive attitude and when they open the door for you even. The two patients before had each spent 20 to 30 minutes. I have no answers for my heart/lung condition which still goes undiagnosed by doctors who patronise or mock me or send me to eat less salt or go to the gym. This has left me extremely disappointed and anxious because I keep getting the feeling that I simply cannot rely on doctors to listen and adequately treat me.
Visited October 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear Diana, Thank you for your feedback and speaking with me on the phone today to talk through these issues and to try and make your experience better for you in the future. We always appreciate the opportunity to do this for our patients. Also it was great to tell you about our new WhatsApp service that we now offer: https://www.arcadiangardenssurgery.nhs.uk/2023/11/21/we-are-on-whatsapp/ Kind regards, Sav Georgiou Practice Manager
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Review titled Fantastic Personalised Service !
Rated 5 stars out of 5
by Nishi Patel - Posted on 11 July 2023
Went for appt with Pedro (Nurse) this morning. Absolutely fantastic, knowledgeable nurse. His consultation involved me making the treatment choice! I was pushed for time (needed a blood test too ) as I had to go to work so the Blood Test was taken there & then by him ( I think he knew I'll never attend for ages , so he caught me ) Also reception lady this morning was amazing ! Friendly and smiley! !
Visited July 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear Nishi Patel, Thank you very much for you feedback regarding Pedro, Advanced Nurse Practitioner and Receptionist, which we will feedback to them. Kind regards, Sav Georgiou Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Stefanos Triantafyllidis - Posted on 11 January 2023
I have been registered for almost a year in this practice and I always get the best possible advice as well as the treatment needed when me or my girlfriend get sick. I recommend this practice as it is quick and efficient and also provides a walk in service.
Visited January 2023
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear Mr Triantafyllidis, Thank you for your feedback regarding your care at Arcadian Gardens Surgery, which we will feedback to the team. Kind regards, Sav Georgiou Practice Manager
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Review titled 'Great practice'
Rated 5 stars out of 5
by john waterhouse - Posted on 15 February 2023
I don't usually bother with reviews . But having changed from our old surgery to this one some months ago, I whish we had done it years ago. I recently had quite a severe illness not long after we joined Arcadian. I'm never really ill. I'm 64 years old and haven't needed the doctors for years except for the regular stuff, flue jabs etc. All I can say is the treatment I received there was exemplary! All the staff at Arcadian surgery were helpful and efficient and above all caring. The gentleman who treated me was very knowledgeable. His diagnosis was immediately correct. I was seen by him on numerous occasions through out the treatment with no delays. Every thing he did was exactly right and very professional. He was very caring , supportive and explained everything in detail. Any questions I had were answered carefully so that he was sure that I understood. He is with out doubt the best person I have ever dealt with in the NHS! Arcadian Gardens Surgery is the best I have ever been to! Keep up the fantastic work guys. And thanks so much. Because of you I am now 100%!!
Visited November 2022
Review titled Arcadian Gardens Surgery
Replied on 15 December 2023
Dear Mr Waterhouse, Thank you for taking the time to provide your feedback regarding your care at Arcadian Gardens Surgery. We will feed this back to staff. Kind regards, Sav Georgiou Practice Manager