Arbury Road Surgery
114 Arbury Road, Cambridge, Cambridgeshire, CB4 2JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional
Rated 5 stars out of 5
by Sandra - Posted on 09 May 2025
First appointment for wellbeing lovely practitioner kind patient empathic helpful Proactive with advice and referrals absolutely a breath of fresh air
Visited May 2025
Arbury Road Surgery has not yet replied.
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Review titled Terrible patient service
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2024
Unfortunately I have to agree with all the other reviews here and confirm basically everything others have already said. Service was average at best and problematic usually pre covid, but ever since it's not been usable unless your over 65. Not fit fit purpose for everyone else. Hostile and downright invasive Frontline reception staff who appear to be instructed to not give out actual GP visits in person at any cost. I mean, how can you conceivable diagnose and treat knee or feet problems without an in person visit. Some insistants on phone appt are just inappropriate and they should be reasonable about these things. And then there us availability, which is none existent. I've been told on multiple occasions that I can have an appointment in two months. Months. I coubted myself lucky recently I hot sn spot after 2 weeks. And this was for any doctor whatsoever as I don't care who I just want to be seen. And as for national campaigns for flu and covid injections tge last 2 years, forget it unless you over 65. Website and NHS app tell you to try agsin later. Reception tell you know, go away and find somewhere else to get it done. This surgery cannot cope with its population, and doesn't even appear to try which is worse. Surely management know? Surely their management above in NHS know they are not provide even a minimum level if acceptable service? Not fit for purpose.
Visited September 2024
Arbury Road Surgery has not yet replied.
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Review titled Reception Staff
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
Average surgery. Wasn't given the information that I needed to book in for a medication review a week before my medication ran out because the doctor had informed me he'd be giving me a call in a month's time. When this was mentioned to the receptionist I was dismissively told this was my fault for 'not taking accountability for my health' and I hung up before I was insulted even further. Completely unprofessional and unhelpful.
Visited May 2023
Arbury Road Surgery has not yet replied.