Arbury Road Surgery - Ratings and reviews
Reviews
-
Review titled Reception Staff
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
Average surgery. Wasn't given the information that I needed to book in for a medication review a week before my medication ran out because the doctor had informed me he'd be giving me a call in a month's time. When this was mentioned to the receptionist I was dismissively told this was my fault for 'not taking accountability for my health' and I hung up before I was insulted even further. Completely unprofessional and unhelpful.
Visited May 2023
Arbury Road Surgery has not yet replied.
-
Review titled Minimising patients records and unethical practices
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2023
Very concerned many of us are not having our vital health needs met. Treatment plans , reviews , screening etc all seem to be missed and I know my own health and others have been misrepresented. My records dont match my experiences and much left out. If you are concerned about your records ask for them by requesting a subject access request for your data. Check your my chart or similar health records and update them like I have if under represented. Insist on the checks being made where you know you need regular screening and don't be fobbed off with phone appointments for health issues impossible to diagnose over the phone . Veru concerned that this practise can no longer meet the needs of our growing community and as such I have lost my faith in the practise.
Visited April 2023
Arbury Road Surgery has not yet replied.
-
Review titled Really disappointed
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
I contacted my gp for a problem that was on going - and still on going- (and after treatment taken off counter). Test repeated 4 times, came back normal and a message was sent to me saying 'normal test, no need to contact the doctor'. Every time that I called the doctor to please follow up and do other test, repeating the same test. When asked for a referral: denied. When pushing to do more test: denied. At the end, more test were done and when I asked the doctor to please contact the clinic to do it as urgent (prior I contacted the clinic to try to change the appointment but only can do it earlier if the doctor put an urgent referral), the answer is 'you are ok, is not a matter of urgency'. Since November with this health issue. Still a month until the clinic appointment with a referral denied. This issues is limitating my normal daily activities and I am under 40 yo, fit and well. What should I do then? Go to the private healthcare? Shame, dissapointed and definetely I am not going to stop in this bad review. Already looking how to do a formal complaint and escalated that to the GP manager.
Visited February 2023
Arbury Road Surgery has not yet replied.
-
Review titled Terrible practice
Rated 1 star out of 5
by Mr keith jackson - Posted on 09 November 2022
Went in for my flu jab today after being originally being told I wasn’t entitled ! Which was wrong as I am entitled with my health condition then while in there wanted an appointment which I was asked why and what did I need the appointment for I said it was my health condition and she wanted more information it is a joke it was personal and I didn’t want to talk in the reception area I was told I could have one two weeks from now and I would get a confirmation which I haven’t had I only want to talk to a doctor it is disgusting how patients are being treated at this practice . Been with this practice for at least40 years this is the worst I have know it .
Visited November 2022
Review titled Arbury Road Surgery
Replied on 11 November 2022
We are sorry that we weren't immediately able to give you an appointment with a GP. We ask patients the reason for the appointment request to help triage the urgency. We are happy to discuss any problems in person or via telephone, please contact the Practice Managers if you would like to do so.
-
Review titled Amazing practice
Rated 5 stars out of 5
by Darius jones - Posted on 06 April 2022
Felt so welcomed, after 2 years of bad experiences at last doctors surgery this was like breath of fresh air. They are keen to help and so polite the nurses are gentle and caring the doctors are confident and warm I now have no anxiety about going for an appointment my advice to anyone not getting the care they need from there gp move on because there is people put there who will be more then happy to help and leave you feeling happy and listened to many thanks to everyone at the surgery.
Visited April 2022
Review titled Arbury Road Surgery
Replied on 11 November 2022
Thank you for your comments, I will pass them on to the rest of the team. Kind regards, Practice Management.