Arbury Medical Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
This was a follow up appointment, to discuss how I am managing my cancer diagnosis. My doctor was again very patient, understanding and encouraging. I was also made to feel very at ease. We spoke about the help on offer and I have taken this on board, and am going forward with this. The practice went out of its way to accommodate my change of appointment time, as it clashed with a bone scan at UHCW. My journey is having its ups and downs, but I am so pleased I am with this practice. I left my appointment feeling more than a little uplifted. Thank you.
Visited April 2023
Review titled Arbury Medical Centre
Replied on 13 April 2023
Dear Patient, thank you for your lovely comments and for taking a moment to write such a positive review. I am pleased to hear of the level of service you are receiving from everyone as we continue to support you through your health journey. Your kind comments have been shared with the whole team. Kind Regards, Tina Storer, Practice Manager
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Review titled Understanding Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
I was recently diagnosed with breast cancer, after quickly being referred by the practice to the George Eliot Hospital Breast Care Unit, and have had 2 operations. I have been suffering severely with extreme anxiety over the past 12 weeks. So much so, am unable to eat properly, have panic attacks, can’t settle or sit still, don’t want to see or talk to people etc. I have had fantastic support from my family, friends, consultant and Breast Care Unit, and support from the practice especially when I telephoned and spoke about my condition a few days ago. Today I visited the practice and saw my Doctor. My Doctor was attentive, listened to what I had to say, gave good advice and help, and most of all assured me that the feelings I have are normal in these circumstances. I was also offered other services, such as counselling if I thought it would help me. Although I have some way to go, I feel some of the weight has been lifted off my shoulders. I have not just been left to ‘go it alone’ and have contact again with my Doctor in a few weeks, or sooner if I need to. The care I have received from first being referred by the practice to the hospital cannot be faulted. Thank you so, so much.
Visited March 2023
Review titled Arbury Medical Centre
Replied on 07 March 2023
Thank you so much for taking the time to write a lovely review, especially at a time when you have personal health issues to manage. I'm glad that your experience has been positive as we always aim to put patient care centre stage at the surgery. We wish you well through your journey to recovery.
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Review titled really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I just wanted to thank the team that helped me (repeatedly!) regarding my niece & re-registering, her change of address & name etc. It has been a very complicated & exciting time for us, finding out that she is expecting & the advice given about Badgers & the self referral system etc has made everything so much easier. Thank you so much, we felt cared for as a family, not just as a patient.
Visited January 2023
Review titled Arbury Medical Centre
Replied on 17 January 2023
Many thanks for taking the time to write a response about your positive experience; it certainly gives the staff a boost.
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Review titled Shocking practice
Rated 1 star out of 5
by Kat Ayers - Posted on 14 February 2024
Absolutely shocking GP practice. I went to them as I wasn’t feeling very well and couldn’t deal with it by myself. The advance nurse tried putting it down to anxiety. I told her that it was anxiety… She checked my blood tests from late last year to find that my thyroid had got a lot worse. Did she bother giving me treatment for it? No she didn’t she just sent me for more blood tests! A week later I end up being admitted into hospital because my thyroid! If this GP practice had done their jobs properly I wouldn’t have ended up in hospital! So glad I’m away from this practice and am now with one that actually listens!
Visited January 2023
Review titled Arbury Medical Centre
Replied on 16 February 2024
Dear Ms Ayers, I am sorry that you feel unsatisfied with the service and clinical support you received. However, I am struggling to find you registered as a patient or ex-patient of our practice? If you could contact me directly at our practice on cwicb.arburyadmin@nhs.net I would be happy to review our system and your comments to provide you with a personal response. Regards Tina Storer, Practice Manager
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Review titled exemptional service
Rated 4 stars out of 5
by Mrs Eva timmins - Posted on 08 March 2023
I recently had major surgery which because of all my medical conditions there was a high risk I wouldn’t survive it but not having the operation I would have surely died from a perforated bowel the drs and nurses at the surgery throughout have been exemplary in their care compassion and understanding they have gone above and beyond in getting me the help I needed they have saved my life I know I have a long way to go but I know I could not be in safer hands they are a credit to the nhs the majority of the receptionists I have spoken to with the exception of one or two have been kind caring and helpful my only negative is the telephone system is a nightmare and trying to get an appointment can be mission impossible I think there should be a marker on the system where that vulnerable patients with several serious health conditions should be able to access an appointment more easily and not be grilled by the odd receptionist whose clearly not patient friendly but to all the drs nurses and receptionists who have looked after me I thank you for looking after me I thank you for doing your best but most of all I thank you for giving me life
Visited January 2023
Review titled Arbury Medical Centre
Replied on 08 March 2023
Thank you Mrs Timmins for your comments; I am pleased to read that you have received exceptional service from our team; we strive to put patient care at the heart of what we do. We do know that we have a few issues with our new telephone system and we are constantly monitoring its and our staff's performance. Although things are improving we are still reviewing things regularly to make changes as needed. Next time you call, please try the call back feature, its working very well; you will receive a same day call back from staff. We have recently had some personnel changes within our patient service advisor team; they are trained and directed by the doctors to ask probing questions to ensure that you as a patient receive treatment from the best placed clinician or service available. Our clinical team has grown in the last 2 years and we now have a multi disciplined and there is often another clinician best placed to help a patient rather than always a GP; so by staff asking a few questions you will be assigned promptly and efficiently to someone who can help. I thank you once again for taking the time to write your review.
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Review titled Joke
Rated 1 star out of 5
by Keith Durbin - Posted on 02 November 2022
Took me over week to get phone appointment work nights asked me if want morning phone back been up since 7 o'clock day before now 1 o'clock and still havnt bothered to phone me up joke
Visited November 2022
Review titled Arbury Medical Centre
Replied on 17 January 2023
I am sorry that you had this experience. To help you in the future, please do inform our patient services team when you make the appointment that you require a consultation call back between a certain time, this will help when the GP is triaging their session caseload, ie. I need a call back between 9am - 10am.
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Review titled Great initial contact
Rated 5 stars out of 5
by Ian Simpson - Posted on 21 July 2022
Just phoned up for a new patient appointment, the lady I spoke to couldn't be more helpful, thank you.
Visited July 2022
Review titled Arbury Medical Centre
Replied on 25 July 2022
Thank you Mr Simpson for taking the time to leave a lovely comment; such positivity gives such a boost to our team. Thanks again.
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Review titled Great Practice
Rated 5 stars out of 5
by Julia - Posted on 12 July 2022
I have been a patient at Arbury Medical Centre for 30 years and have always experienced professional and friendly care from all who work there. The reception staff, who are under immense pressure, are always polite and competent with any queries and the medical staff are always approachable and proficient in their work. I always feel cared for and confident I am receiving the best provision and support available from our phenomenal NHS.
Visited June 2022
Review titled Arbury Medical Centre
Replied on 25 July 2022
Thank you Julia for your lovely comments; our team have been working tirelessly in the background for the last few years and its lovely to read our patients appreciation. Such comments give all the team a welcome morale boost. Thank you again. Tina Storer, Practice Manager.