Ancoats Urban Village Medical Practice
Old Mill Street, Manchester, Lancashire, M4 6EEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Ancoats Urban Village Medical Practice.
Reviews
-
Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
I have always had an excellent experience at this practice. The practice is clean, staff are polite and the auto check in is so easy. I was seen today early as I checked in early which was great and unexpected. My doctor put me at ease really quickly, made me feel heard and respected my concerns. I would be more than happy to see them again. The practice also has family planning/contraception clinics which are sometimes held at the weekend which I find really useful and I am so glad Urban Village is my local doctors surgery as I haven’t had great experiences elsewhere in the past.
Visited January 2025
Review titled Ancoats Urban Village Medical Practice
Replied on 26 February 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had consistently excellent experiences at our practice. It’s great to know that you find the auto check-in system easy to use and that being seen early was a pleasant surprise! We’re especially pleased that your doctor made you feel heard, respected, and at ease—that’s exactly the kind of care we strive to provide. We're also glad to hear that our family planning and contraception clinics have been useful for you, and we’ll continue working to provide accessible and convenient services for our patients. We appreciate you taking the time to share your experience, and we’re so pleased that Urban Village is your practice. We'll pass on your experience to the team Kind regards Kay Keane Practice Manager
-
Review titled Excellent experience
Rated 5 stars out of 5
by Dumitru - Posted on 29 January 2025
The staff has been really helpful in dealing with our requests. My mum has been looking for ways to lose weight and the doctor forwarded her to a physiotherapist quickly as well as prescribed medication to help with this
Visited January 2025
Review titled Ancoats Urban Village Medical Practice
Replied on 26 February 2025
Dear Dumitru Thank you for your kind words! We're so glad to hear that our team has been helpful in supporting your mum’s healthcare needs. It’s great that she was able to receive a quick referral to physiotherapy and the right treatment to assist her on her weight loss journey. We'll make sure we pass on your positive review to the team Kind regards Kay Kay Keane Practice Manager
-
Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
I was seen promptly & the dr was incredibly attentive & knowledgable. Addressed all my concerns and listened to me when I said I wanted a follow up - agreed a plan of action moving forward. I felt really seen and heard, very happy with service
Visited January 2025
Review titled Ancoats Urban Village Medical Practice
Replied on 26 February 2025
Thank you for your kind feedback! We're so pleased to hear that you were seen promptly and that the doctor was attentive, knowledgeable, and took the time to address all your concerns. It’s great to know that you felt listened to and involved in your care plan, as patient-centered care is something we truly value. We appreciate you sharing your experience, and we’re delighted that you’re happy with our service. Your review will be passed to the team members and will make a real difference to their day Best wishes Kay Keane Practice Manager
-
Review titled Great experience as ever
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2025
The doctor I saw today was kind, attentive, and took time to explain everything to me so well, including future courses of action should that be needed. I felt reassured and looked after to a high level
Visited January 2025
Review titled Ancoats Urban Village Medical Practice
Replied on 29 January 2025
Thank you for your kind words and 5 star review. We're so pleased to hear that you had a great experience and felt well taken care of. Providing attentive and thorough care is our priority, and we're glad you felt reassured. We appreciate your feedback and will ensure that it is shared with the whole team Kind regards Kay Kay Keane Practice Manager
-
Review titled Wonderful and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
Managed to be seen very quickly, great communication and reception team nice and friendly. Clinician was very helpful, professional and thorough. Lovely experience.
Visited December 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 December 2024
Thank you so much for your fantastic 5-star review! We are delighted to hear that you were able to be seen quickly and that you experienced great communication with our friendly reception team. It's wonderful to know that you found the clinician to be helpful, professional, and thorough. We strive to provide a welcoming and efficient service, and your kind words are a testament to the hard work and dedication of our team. We truly appreciate your feedback and are thrilled that you had a lovely experience with us. Best wishes Kay Keane Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Lorena - Posted on 11 December 2024
Great practice and doctors! Respond very fast. Doctor was so kind and helpful! Great communication..
Visited December 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 December 2024
Dear Lorena, Thank you so much for your wonderful 5-star review! We are delighted to hear that you had a positive experience with our practice and doctors. It's fantastic to know that you appreciated the fast response and found the doctor to be kind and helpful. We strive to maintain great communication and provide compassionate care to all our patients, and your feedback is truly encouraging. We are grateful for your kind words and are committed to continuing to meet your healthcare needs. Kind regards Kay Keane Practice Manager
-
Review titled Such a fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
Whenever I have a problem I’m always seen immediately. Today the doctor I saw was brilliant , she really made me feel cared for and listened intently to me. She put me at ease and reassured me completely. I really appreciate everything she did at the appointment.
Visited December 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 December 2024
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you have consistently received prompt care and that your recent experience with our doctor was so positive. It's great to know that the doctor made you feel cared for and listened to, and that she was able to put you at ease and provide reassurance. Our team is dedicated to offering compassionate and attentive care, and your feedback is a testament to their commitment. Your kind words mean a lot to us and will be shared with the entire team Best wishes Kay Keane Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
I seen now few Doctors They are really friendly and listen to your problem well I was seen on time for my appointments and kids appointment which is great Really happy with the service
Visited December 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 December 2024
Thank you so much for your fantastic 5-star review! We are delighted to hear that you have had positive experiences with several of our doctors and that you found them to be friendly and attentive to your concerns. It's wonderful to know that you were seen on time for both your appointments and your children's, as we strive to provide timely and efficient service to all our patients. Your satisfaction with our service is incredibly important to us, and your kind words are greatly appreciated, we will share them with the team We are committed to maintaining the high standard of care you have come to expect, and we look forward to continuing to support you and your family Best wishes Kay Keane Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2024
Doctor was very kind, caring and patient. She listened to the details of the symptoms patiently and gave professional advice. And reception staff was very friendly. Thank you.
Visited November 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 December 2024
Thank you so much for your glowing 5-star review! We are thrilled to hear about your positive experience with our doctor and reception staff. It is great to know that you found the doctor to be kind, caring, and patient, and that you received professional advice tailored to your needs. We are also pleased that our reception staff made you feel welcome and supported. They are dedicated to providing compassionate and attentive care, and your feedback is a testament to their hard work and commitment. Your kind words mean a lot to us and will be shared with the entire team. Best wishes Kay Keane Practice Manager
-
Review titled Grateful for the practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
I had an appointment same day as it was urgent matter, my GP was very caring and understanding they saved me on a very bad day
Visited November 2024
Review titled Ancoats Urban Village Medical Practice
Replied on 11 December 2024
Thank you so much for your wonderful 5-star review! We are delighted to hear that you were able to get a same-day appointment for your urgent matter and that your GP provided the caring and understanding support you needed. We always try to offer compassionate and timely care to all our patients, and it is heartening to know that we could make a positive difference on a challenging day for you. Your kind words are greatly appreciated and will be shared with the team. Best wishes Kay Keane Practice Manager