Amwell Group Practice - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Helen R - Posted on 04 September 2023
Partners, salaried docs and nurses great. Receptionists patient and kind. Internet systems for patients rather clunky so roll-on the day that ordering repeat prescriptions online works without needing to complete e-consult or phoning a few days before. Ridiculous that caps for general practitioner and internet systems can't be used in reviews like this. All that private investment and outsourcing of bits of NHS not working.
Visited September 2023
Review titled Amwell Group Practice
Replied on 11 September 2023
Dear Helen, Thank you so much for taking the time to leave this lovely review. We are all so touched that you feel the clinicians and reception staff are good and kind. Kindness is one of our key shared values. I fully take on board your frustrations with online prescriptions ordering. We have received this feedback from other patients too and have been working behind the scenes to test our systems and to ensure that our website is fully up to date and functional, and that our reception staff know how to troubleshoot prescriptions issues. With warm regards, Dr Rose MacDonald GP Partner
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Review titled Great Reception Team
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I wish to commend the receptionists. Last week I gave a letter requesting medications as I am going away. She read the letter and immediately transcribed it onto the computer. This expedited matters and I am grateful. The ladies on the reception desk are always efficient and courteous in dealing with patients.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Patient, Thank you so much for taking the time to leave this positive review. We really appreciate feedback and it is great to hear that you have had a good experience with our reception team. I will make sure that this review is shared with my receptionist colleagues. It is very helpful to have this information about your specific experience so that we can carry on doing the things that make life easier for our patients. Thanks again. Yours, Dr Rose MacDonald GP Partner
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Review titled Amazing
Rated 5 stars out of 5
by Josie Crowder - Posted on 09 October 2023
I have been a patient at the practice for 35 years and now my son is too. I just wanted to say how incredible the practice is; both the GPs and reception staff go above and beyond. My family and I have been looked after so well all of these years. We get appointments and referrals so fast Everybody is so caring, compassionate and truly help you and look after you. So so grateful.
Visited September 2023
Review titled Amwell Group Practice
Replied on 19 October 2023
Dear Josie, Thanks you so much for taking the time to leave us this fantastic review. Your family must be some of our longest registered patients and I am so pleased that you have felt well served by Amwell over the years. It is especially touching to the team that you have found the service we have provided to be caring and compassionate as this is certainly our aim. We will work hard to continue proving you with a good experience. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Always attentive and responsive
Rated 5 stars out of 5
by Shirin Tata - Posted on 19 September 2023
GP listened to all my points and addressed each with care. I felt at ease and in way rushed. After the appointment she messaged me twice with follow-up information. I must also add Reception are always kind and helpful.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Shirin, Thank you for taking the time to leave this positive review and I am so pleased to hear that you had a good experience of care here at Amwell with both out reception team and the GP you saw. We really appreciate this feedback. Yours, Dr Rose MacDonald GP Partner
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Review titled Fantastic practice and wonderful staff
Rated 5 stars out of 5
by Jane Evans - Posted on 10 October 2023
I always have a very positive appointment at Amwell Street, starting with the receptionist & great doctors
Visited September 2023
Review titled Amwell Group Practice
Replied on 19 October 2023
Dear Jane, Thank you so much for leaving this lovely review. It is much appreciated and I am so pleased that you have had a good experience at our surgery. With kind regards, Dr Rose MacDonald
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Review titled Great Medical Centre all round
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
this is a busy practice however I don't feel rushed or not thought of. All staff reception and medical are friendly and approachable. they care about their patients and the local community
Visited August 2023
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Patient, Thank you so much for taking the time to write this review. I am so pleased to hear that you don't feel rushed and that the reception team are friendly and approachable. I will make sure this is shared with the team. Thanks again, Dr Rose MacDonald GP Partner
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Review titled Outstanding care
Rated 5 stars out of 5
by Michael Fowle - Posted on 03 September 2023
My wife was ill, in distress. We called surgery at 8am. Duty doctor called back and summoned ambulance. Paramedics were excellent, spoke to GP. GP prescribed and arranged blood tests. Wife did blood tests and saw duty docotor next day. Superb care. Now recovering.
Visited August 2023
Review titled Amwell Group Practice
Replied on 04 September 2023
Dear Mr Fowle, Thanks you so much for taking the time to let us know about your wife's experience. I'm so pleased that your interactions with both the ambulance service and the practice were good and, most important of all, I am delighted to hear that she is recovering. We really appreciate the feedback which will be shared with the whole team. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I have been registered with the Amwell Practice for several years. The reception staff are friendly and helpful. Always easy to see or speak to a GP if you need to for advice or treatment, I don't feel rushed and leave feeling like I have been listened to. Very happy that myself and my family are registered there.
Visited June 2023
Review titled Amwell Group Practice
Replied on 07 July 2023
Thank you so much for taking the time to leave us this lovely review. I am really pleased to hear that you have had a good experience at reception, and that you feel listened to when you have seen one of our GP's. It is really impactful having positive feedback and I will share this with the whole team. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Did not hold appointment; no contact
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2023
Today I had an appointment with a GP to call and they did not complete the call before the precinct closed this evening for the weekend. I contacted them multiple times and they said they would call but did not follow through. Further, when I tried to contact them via email since the telephone line was closed, I received an automatic email response saying that emails were not being checked and I should file an eConsult, but the eConsult service is also closed for them! So there is no way to contact. This is unacceptable.
Visited June 2023
Review titled Amwell Group Practice
Replied on 26 June 2023
Dear patient, I am so sorry to hear this, it sounds like a really frustrating experience. I have just been through the entire appointments book for June 23rd and can't see a missed call. I would really like to speak to your regarding your experience, and also to help address the issue you were originally requesting the call back for. Please call the surgery today asking to speak to me regarding your complaint and I will call you back, or you can request another day for a call back if that suits you better. With Kind Regards, Dr Rose MacDonald GP Partner Amwell Group Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Sally C - Posted on 01 June 2023
I have been a patient at this practice for c. 40 years. Despite the doom and gloom around about our struggling NHS, you would not know it if you are a patient with the Amwell Group Practice! In Nairoji Street standards have been maintained and the ethos of offering patients a ‘family doctor’ is still in place... That said, if there is an emergency you can have quick access to any doctor, and I have always been treated by whoever I have seen with concern and expertise. The receptionists are helpful and informed – in fact more than that: the whole Practice goes the extra mile in being proactively helpful and efficient. I could not ask for more. Sally
Visited May 2023
Review titled Amwell Group Practice
Replied on 26 June 2023
Dear Sally, Wow - thank you so much for taking the time to give us such positive feedback. This means such a lot to the whole team here at Amwell. We try our best to maintain a "usual doctor" system to ensure continuity of care and to give patients and clinicians the opportunity to build meaningful relationships, and I am so pleased to hear that this has been your experience. I hope we can continue to provide you with excellent care. With kind regards, Dr Rose MacDonald GP Partner Amwell Group Practice