Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Jason Granger - Posted on 17 April 2025
I requested a repeat medication review , my online query was answered within a day and was very helpful
Visited September 2023
Review titled Ambrose Avenue Group Practice
Replied on 07 May 2025
The team at Ambrose Avenue Group Practice values your feedback. Your comments inspire us to improve and provide the best care possible. Thank you for taking the time to share your thoughts
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Review titled Rubbish serivce.
Rated 1 star out of 5
by Darren Bircher - Posted on 14 July 2023
After sitting on the phone for almost an hour, I was told there is absolutely nothing available for two weeks. If I want an appointment I have to turn up on the day and hope for the best, which I advised I could not do due to work. Basically told me there was nothing they could do about it and didnt even seem remotely concerned about it. Would recommend a different GP.
Visited July 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Horrendous practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After a long wait on phone, I was told to come to the surgery at 8am and queue for an appointment. The Receptionist wanted full details of my medical condition in front of a waiting room full of people, so no respect for privacy or my confidential personal data. GPs don’t start work until 9am and I waited a total of 4 hours before being seen. It’s worse than living in a third world country.
Visited June 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
Not sure what you have to do to make an appointment. Told you need to call at 8am - then all the phones are engaged, until someone finally answers to then be told all appointments have gone. Or their new trick - making everyone line up outside (in all weathers) at 8am and then after waiting 2 hours to be told all appointments are gone! Why can't you just make an appointment for next week/the week after leaving the on the day appointments to those who need them on the day. It never used to be this bad - so not sure why the past 2 years have been so bad.
Visited June 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)