Alrewas - Ratings and reviews
Reviews
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Review titled Great receptionist
Rated 5 stars out of 5
by Sam - Posted on 26 March 2024
After calling 303 times before getting through to the phone waiting list. The receptionist said they were to capacity that day but was extremely helpful and said to call back at 9.30 to try and get an appointment at another surgery. Due to my job a later call would be difficult but she helped to make this possible and when I later called back she knew my name and had already booked me an appointment for a time I told her I could make. She was an absolute star and I’m very grateful as I was able to attend an appointment and receive the appropriate prescription. I had gone from being incredibly frustrated by the system then reminded it’s the people who make the NHS. Thank you to the very helpful lady on the phone!
Visited March 2024
Alrewas has not yet replied.
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Review titled Rude reception
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
One or two of the reception staff, very rude not helpful at all. Let’s the team down definitely! The doctors are brilliant but that’s when you can Get to them
Visited November 2023
Alrewas has not yet replied.
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Review titled Great phlebotomist
Rated 5 stars out of 5
by Jenny - Posted on 09 May 2023
If you have veins that don’t really want to give any blood for testing it can be a painful experience. But then you book in with the phlebotomist at the surgery and Wow! She has never failed me. Thank you so much for making the experience relaxed and successful.
Visited May 2023
Review titled Alrewas
Replied on 11 May 2023
Thank you Jenny for your feedback. We always aim to offer our patients a high quality service. I have passed it onto our phlebotomist who is delighted. Many thanks for taking the time to send your comments to us. Kind regards Sonia Senior, practice manager
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Review titled Very caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I just wanted to say how much I value having you all as my local GP. I had an appointment today at 11.20am with the doctor (sorry as always I am rubbish in remembering) and as always the whole process and attention from the staff is amazing. From booking to reception, the nurses, doctors - it really makes a difference when you know they care. And my need was sensitive and was dealt with great empathy. I can imagine with COVID plus modern living there is a huge stress on your workload so again thank you for helping.
Visited May 2023
Review titled Alrewas
Replied on 11 May 2023
Thank you for taking the time to provide us with your feedback. We are delighted that you have found our service to be good across the board - from reception to clinical work. We always aim to provide a high quality service. I have passed on your thanks to the staff team. Thank you again for your feedback. Kind regards Sonia Senior, practice manager
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Review titled Dreadful!!
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
This Surgery has gone downhill recently,no hope of getting an Appointment.I am now going to pay to be seen privately as I cannot wait when I have a problem that needs attention!!Always told to call back the next day,it really isn’t good enough.
Visited April 2023
Review titled Alrewas
Replied on 21 April 2023
Thank you for your feedback. We are sorry to hear that you are unhappy with the service we provide. We constantly review our appointments system and have increased the number of clinical appointments in the last year. However demand has increased significantly and whilst we aim to meet this demand, we also do have a maximum number of appointments our clinicians can deal with to ensure clinical safety. Appointments are available on the day and can also be booked in the future. This can be done online or via the surgery reception team. We also provide patients with information and other options where this is appropriate to the patient's query or concerns. Our reception team works to instructions provided by our clinical team to provide these options. Please be assured that access to appointments, information and other services available is under constant review. If you would like to discuss your situation further, please contact me via the surgery. Regards Sonia Senior, practice manager
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Review titled Great staff, excellent service!
Rated 5 stars out of 5
by Tracey - Posted on 20 April 2023
Just moved into the area with my husband, son & granddaughter. Immediately welcomed when enquiring how to register by the efficient & lovely staff on the front desk. They managed to get my granddaughter for her 12 month vaccinations very quickly after registering. I have recently had stage 2 melanoma skin cancer and needed to see a doctor on another matter but whilst I was there the doctor checked my lymph nodes which were incidentally raised. The doctor was thorough, kind and approachable, first impressions really do count! The doctor wanted to see me for a follow in 3 weeks and booked this on the computer straight away, even supplying me with the appointment details on a sticky note as a reminder for my fridge / diary. This is something at my old practice would never have happened ~ I would have had to go back into reception & ask for a follow up appointment to which they would say phone on the day. This would result in me being ‘caller number 67’ at 8am then all appointments would have gone for the day & would have to start this process each day, sometimes for several days (way past when the doctor would want to see me again). So this is a lovely welcoming & reassuring way to see the same doctor, a small thing but really makes a difference to worried patients. Whenever I or my family have phoned we’ve been ‘caller number 1’ in the queue which is such a refreshing change! Cannot fault the staff & service in this practice … so glad I found you! Keep up the good work.
Visited March 2023
Review titled Alrewas
Replied on 21 April 2023
Thank you for your feedback. We are very pleased to hear that your experience at our practice has been good. I will pass your compliments onto the staff team. Regards Sonia Senior, practice manager
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Review titled First experiences at Alrewas surgery.
Rated 5 stars out of 5
by Mark - Posted on 10 September 2022
Recently registered at Alrewas surgery. Friendly staff explained the process. I had to wait a while in a queue on the telephone when I rang for an appointment first thing in the morning but no longer than my last surgery and I think its just the way things are these days. Good experience when the call was answered. The friendly receptionist arranged for a Dr to call me, which they did and a prescription was sent to the local chemist for me to collect. What more can you ask for ? Very pleased with the service.
Visited August 2022
Review titled Alrewas
Replied on 20 September 2022
Thank you very much for your feedback and we are pleased that you have found our service to be good. Your comments have been passed to the staff team. Kind regards Sonia Senior, practice manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Eve - Posted on 19 July 2022
I have only recently joined Alrewas surgery but each time I have made contact the service has been excellent. From the receptionists, nurses and Doctors, all of them are very friendly and thorough. I have heard so many people having difficulties with getting appointments with other surgeries but at Alrewas Surgery there has never been a problem
Visited July 2022
Review titled Alrewas
Replied on 20 September 2022
Thank you for your comments. We appreciate all feedback we receive and are pleased you have found us to deliver a good service. Your feedback has been passed to the staff team Kind regards Sonia Senior, practice manager
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Review titled excellent practice
Rated 5 stars out of 5
by Vicki Hendry - Posted on 11 July 2022
When my husband was unwell last week he was able to able to book an on the day telephone triage appointment through Patient Access. The GP recognised his need for timely treatment and he rapidly improved. Due to his underlying health condition it was important he was treated promptly. On the day telephone triage appointments which can be booked through Patient Access are an excellent idea. My husband and I both have chronic health conditions. Throughout the pandemic the practice has supported us when required via telephone calls, email, telephone appointments and face to face if necessary. I have found every member of the team to be polite and professional. I would (and have) highly recommend Alrewas to anyone looking for a new GP practice.
Visited July 2022
Review titled Alrewas
Replied on 13 July 2022
Dear Ms Hendry Thank you very much for taking the time to give us feedback via this site. Our aim is to provide a service that is responsive and gives patients various options to get the right help at the right time. We are delighted that you find our service provides you with what you need, when you need it and we thank you for your recommendation. I have passed your feedback onto the Alrewas staff team. Kind regards Sonia Senior, practice manager
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Review titled Speedy provision of a prescription.
Rated 5 stars out of 5
by Alrewas resident - Posted on 07 June 2022
Phoned the surgery in the morning, received a call from the GP in the afternoon and a prescription was electronically sent to Alrewas Pharmacy and the medication was ready to collect later that same afternoon.
Visited May 2022
Review titled Alrewas
Replied on 13 July 2022
Thank you for taking the time to add a review. We are very pleased that you have found our service to be good and efficient. Regards Sonia Senior, practice manager