Almondsbury Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Paul - Posted on 11 April 2024
I am really impressed with the surgery’s adoption and implementation of the new Anima system. It is really easy to use and has provided me with timely access to a Doctor which I have now done on a couple of occasions. The service I have then received can only be described as 1st class. Thank you so much to the whole team in Almondsbury who, in my experience, demonstrate the absolute best in healthcare provision.
Visited April 2024
Almondsbury Surgery has not yet replied.
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Review titled Very friendly service
Rated 5 stars out of 5
by Meryem Sahure Picksley - Posted on 04 December 2023
Almondsbury Surgery is always very friendly and helpful. I have been visiting the surgery last few weeks, the doctors were very helpful. Before my first visit I wasn't aware of online booking system, I called the surgery for appoinment the reception lady explain me the new system but I was very ill to do that so she did fill the form over the phone with me. Thank you all.
Visited December 2023
Almondsbury Surgery has not yet replied.
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Review titled Fabulous practice
Rated 5 stars out of 5
by Tanya - Posted on 09 August 2023
Always amazing. So friendly and helpful, the GPS explain things so well and go over and above to help. The receptionist and nurses are so kind too. Thank you so much
Visited August 2023
Review titled Almondsbury Surgery
Replied on 10 August 2023
Thank you very much for your positive comment Tanya. I will be sure to share this with the team at Almondsbury. Kind regards, Paula Miles Practice Manager
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Review titled Great response on eConsult
Rated 4 stars out of 5
by Richard Hunsley - Posted on 04 August 2023
I used the eConsult process for the first time and it was brilliant. I filled in the form in the evening, and by 9am the next morning I had a long text from the gp explaining how my prescription would change, what to look out for and what to do next. And instantaneously the details were updated on the NHS app so I could get the new medication. When the new technologies work like this, it's amazing. Thank you.
Visited August 2023
Review titled Almondsbury Surgery
Replied on 10 August 2023
Thank you for your response Mr Hunsley. I am very pleased that the service has worked so well for you and I will share your comments with our team. We are reviewing our access and appointment model and hope to improve this further over the coming weeks. Kind regards, Paula Miles Practice Manager
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Review titled GP was good, but phone system terrible.
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2023
Called to get an appointment for my child who was in some pain. Phone permanently engaged, so we had to visit the surgery. The receptionist curtly reeled off all well the rehearsed lines ‘You should have phoned earlier for appointment’ (we tried), ‘we are extremely busy’, ‘we have run out of appointments for the day’ etc. Anyway, after this unnecessary charade, we were put on the triage list. The doctor called us and hung up when we answered. I returned the call and after reaching the end of the menu system, the phone hung up again. Third time I got to reception who told me I had to wait for doctor to call me back. In the end it turned out there was an appointment for us and the doctor was good. Why all the unnecessary games to get an appointment when the energy could be spent on patient focused activity?
Visited February 2023
Review titled Almondsbury Surgery
Replied on 28 February 2023
Thank you for your feedback. You have posted anonymously which makes it very difficult to investigate the sequence of events. If you would like to identify yourself by email to bnssg.almondsburyadmin@nhs.net, I would be happy to discuss this with you further. Demand for GP appointments at the moment is very high, but we always have a duty doctor for 'urgent' need. Kind regards, Paula Miles Practice Manager
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Review titled Always very helpful doctors
Rated 5 stars out of 5
by Katy Lockett - Posted on 26 April 2022
Since I joined the surgery I have always found the doctors and reception here very supportive. I wouldn’t want to go anywhere else. Thank you.
Visited April 2022
Review titled Almondsbury Surgery
Replied on 02 May 2022
Dear Katy, Thank you for taking the time to leave a positive comment. I am glad to hear that you are happy with the service we provide. I will be sure to pass this on to the whole team at Almondsbury Surgery. It is always nice to receive such praise. Kind regards, Paula Miles Practice Manager