Allerton Medical Centre - Ratings and reviews
Reviews
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Review titled Unsympathetic and rude.
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
I am totally disgusted with this practice,I have had nothing but issues with getting appointments to requesting a repeat prescriptions,even when it comes down to requesting for my childs inhalour,I was rudely and unprofessionaly spoken to by the receptionist.who requested that I pjome the pharmacy then email the surgery inwich I was back and forth doing a number of times to then be told they dont know when i will get my childs inhaler,which bearing in mind I told them that my child is unwell and ran out of hes inhaler so it was urgent that he needed it as soon as possible,I cant tell you when it will be ready she replied. I am absolutely outraged with this,two days it took for the request to go through,and then when I go to pick it up from the pharmacy ,its the wrong one that I requested,its 2oclock in the afternoon and their shut so I cant even speak to anyone regarding this! Disgusting!!!!
Visited February 2024
Allerton Medical Centre has not yet replied.
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Review titled Insanely frustrating
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
Website is absolutely baffling to use - loads of useless information on data protection but nowhere is it clear where to actually book to see a doctor. The link in their site to send a message to a doctor is broken, it baffles me that they haven't realised this a long time ago. If they actually answer the phone, which is very rare even very early in the morning, there's a huge hold time, and the attitude of the receptionist is like a parody of how bad GP receptionists can get - asking loudly about all your personal details and then telling you can have an appointment 3 weeks from now. It's absolutely mental. We've had to register at a different GP much further away to be seen.
Visited February 2024
Review titled Allerton Medical Centre
Replied on 21 February 2024
Thanks for taking the time to leave your feedback. You have posted anonymously so I can only respond generally, but if you would like to get in touch directly we would be glad of the opportunity to investigate the experience you have had. If you do, I would be glad if you could kindly clarify the link you refer to on our website, as we successfully receive around 30 communications a day via the online query facility. Other constructive feedback on our website layout would be warmly welcomed too - there is a lot of information we need to share on it, and rarely receive any feedback on the effectiveness of this. Finally, I am sorry to hear of the experience you had on our phoneline. Despite having one the swiftest average answer-times in the locality, and call volumes having not reduced since swelling during Covid-years, we continue to work on improving access. Thanks again, and best of luck at your new practice. Kind regards, Ivan Data & Performance Manager
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Review titled caring doctor
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2024
dr makes me feel comfortable and helping me with my health problems. during regular visits i am treated with respect
Visited January 2024
Review titled Allerton Medical Centre
Replied on 21 February 2024
Thank you so much for taking the time to leave your feedback. It really does mean a lot for the team to hear it. Kind regards, Ivan Data & Performance Manager
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Review titled Fantastic support and kindness / expertise
Rated 5 stars out of 5
by Kathryn Wood - Posted on 14 June 2023
Wonderful service from the practice pharmacist over the phone - listened carefully, was constructive and knowledgeable and efficient. Also brilliant help in getting my prescription when I needed it by lovely kind lady at Reception - she made sure my meds were available, going out of her way to get it signed off, and I am so grateful for all her support! More bouquets for the hard working staff and less brickbats - thanks so much to all involved! Kathryn xx
Visited June 2023
Review titled Allerton Medical Centre
Replied on 22 June 2023
Hi Kathryn, Thank you for your kind words, it really makes such a difference to be able to share such encouragement with the team. At the end of another challenging day in primary care, this is the kind of experience we want for all our patients. Kind regards, Ivan Data & Performance Manager
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Review titled Caring and professional
Rated 5 stars out of 5
by Bryan Desborough - Posted on 10 May 2023
My daughter was diagnosed with a serious, life changing condition just over a year ago. We were at Allerton Medical Centre this morning for yet another appointment. The team at this health centre are outstanding. They care, they listen, they help. Without their support I don't know how we would have got through this last year. Thank you.
Visited May 2023
Review titled Allerton Medical Centre
Replied on 17 May 2023
Hi Bryan, Thank you for your kind words. With the eternal pressure on primary care at the moment, it is greatly appreciated to have some positive feedback for the team. Always a pleasure. Ivan Data & Performance Manager
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Review titled Poor Service
Rated 2 stars out of 5
by Nigel Aveyard - Posted on 18 April 2023
Called for medical assistance, told that no reply from GP was available, informed message would be referred to a GP. Would get back in touch following day. No response from anyone. Disappointing. Had to call 111 and seen by emergency Doctor, who confirmed infection and administered antibiotic.
Visited April 2023
Review titled Allerton Medical Centre
Replied on 19 April 2023
Hi Nigel, Thanks for sharing your frustration, and I'm sorry that you felt so strongly about your experience. I can see that you spoke to our team around 5:20pm, and we close at 6pm. Unfortunately, this means we have very limited opportunity to respond to requests, as I'm sure you understand. For urgent concerns, we certainly expect to respond the following day; however, you terminated the call before our team were able to agree a plan of action with you. While General Practice isn't an emergency service, I'm very glad to hear the Out Of Hours service were able to assist you. If you would like to discuss this further, please feel welcome to contact me directly via email or call the practice. Kind regards, Ivan Data & Performance Manager
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Review titled Leave if you value your health
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Once a great practice, faultless, caring - A real family focused, personal feel. I actually moved house and stayed with this doctors, they were that good.. In the last few years, after being diagnosed with cancer, I hear complaint after complaint from local residents about staff here, and the complete lack of care directed to patients. This is an experience I'm all too familiar with, feeling like a burden upon the system, rather than a person seeking help. I've been continually advised by others within my community to leave this practice, irrespective of it being my nearest. It is almost impossible to get an appointment, with symptoms required to be discussed with reception staff to judge and triage, but ultimately you end up being directed to a pharmacy or walk in clinics. If you're at deaths door, that's a A&E job anyway. I just cant see where this practice fits into the system of actually helping people anymore, with the primary goal appearing to signpost to other healthcare providers. I do feel it is just a matter of time until it gets shut down if investigated. I truly hope this comments is seriously taken on board to review best practice, and help better themselves in the interest of their patients wellbeing. As a huge supporter of the NHS, it is with a heavy heart that its time to find a new GP. Simply put, I just value my health too much to put it at risk, by remaining at this GP.
Visited December 2022
Review titled Allerton Medical Centre
Replied on 05 April 2023
Thanks for your message, and very sorry to hear about your experience. As you have submitted this anonymously I am unable to investigate the specifics directly, but I would be more than happy to discuss if you would like to get back in touch. I would wish to reassure you that although signposting is an important part of handling patient queries, clinical matters are passed to the clinical team for triage. The reason you may be asked for details of symptoms, is to help the clinician make an assessment of need priority, which has become increasingly important given the considerable demand on appointments you describe. Sometimes this may mean GP suspects a patient may need to be seen sooner than we can accommodate, at which point Walk-in-centre may be the recommendation. The intention of signposting is to help patients find the various partner services that are designed (read: funded) to remedy more specific patient groups without the traditional referral route through GP . Where general practice 'fits into the system' has certainly changed dramatically over the last 10 (or even 5) years, and we all appreciate the frustration this can cause (as patients at our own respective practices!). As I say, do get in touch if you wish, as specific cases are really helpful in identifying training and system improvements. Kind regards, Ivan Data & Performance Manager Ps., apologies for the delayed response, which follows a number of changes to staffing the last few months.
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Review titled Shambles - what is happening??
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2022
2 points - 1 - after having xrays, received message to make an appointment for the following week to see Dr to discuss results. First appointment I was told was 21st Dec. That ok I was asked. Really? 2 - telephone appt made with pharmacist for 10am today. 11 am I am still waiting for the call. Rung the surgery for advise only to get recorded message that they are extremely busy and too busy to take any calls, ring back later. What is happening to this practice? Is it really fit for purpose?
Visited November 2022
Review titled Allerton Medical Centre
Replied on 05 April 2023
Thanks for your message, and sorry to hear about your experience. As you have submitted this anonymously I am unable to investigate the specifics directly, but I would be more than happy to discuss if you would like to get back in touch. I suspect there will be some training opportunity we can identify given your description of events. In regards to the telephone appointment, we try to make clear that we can usually give a rough idea of time (ie. late morning, early afternoon etc.), but not a solid time - it sounds like this should have been made clearer. In regards our phone lines, you will hear that message if there are already several calls in the queue, which would likely mean an unreasonable wait time. I look forward to hearing from you if you wish to. Kind regards, Ivan Data & Performance Manager Ps., apologies for the delayed response, which follows a number of changes to staffing the last few months.
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Review titled Absolutely abysmal service.
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
I called up yesterday to book an appointment with a doctor, was told i would be called for a phone consultation later that day. Received a txt later that day simply telling me to go see a pharmacist. went to see the pharmacist who was very helpful but said i needed to see a doctor. Immediately went to the practice in person and was told i would receive a call from a doctor the following day. have just been informed by a different receptionist that the earliest i can speak to a doctor is Sunday. Avoid at all costs, they just don't care.
Visited September 2022
Review titled Allerton Medical Centre
Replied on 12 October 2022
I am sorry that I can not look further into your personal circumstances as you have kept your feedback anonymous. If you want to contact me at the practice, I can certainly review more thoroughly. At the current time, there are many patients who wish to be seen either same day or quickly by a GP and we simply do not have enough appointments to met that demand. All requests are looked at by a GP every morning so that we can make sure that the patients who need a GP most are given priority. Other patients will be sign-posted to alternative healthcare providers including community pharmacists and I am glad that you found them helpful. You have been offered a GP appointment as soon as we have been able to provide one, within a timescale that ought to have be appropriate for the car that you needed. It clearly was not within a timescale that you wanted and I am sorry that we were unable to provide that for you. We currently contact 48% of patients within 48 hours and over 80% are contacted within two weeks. We do our best to balance what patients want with the daily clinical need for treatment. Lindsay, Business Manager
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Review titled GP does ring when you have an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2022
Unable to get face to face appointments and I had a telephone appointment on 24/08/22 and waited in all day and the GP didn't ring me. Rang surgery and given a further appointment for 26/08/22 and again the GP hasn't rung. Meanwhile my symptoms are getting worse. Not sure where to go now. Rang again and wasn't offered anything as it's Bank Holiday weekend, so I still haven't got an appointment and have no confidence that anyone will contact me.
Visited August 2022
Review titled Allerton Medical Centre
Replied on 02 September 2022
I am so sorry to hear that you have not received the calls that you were expecting. I haven't been able to investigate your exact circumstances as this is an anonymous review so I would encourage you to contact me at the practice so I can find out what has been happening for you. You may have been booked with any one of a number of allied services so I really do want to see where the process has broken down, especially as we notified you of an appointment date. Our practice policy is to make two calls at a reasonable time apart so that we have the best chance of being able to speak with you. Please do contact me via our website or practice Inbox: Allerton.Westfield@nhs.net. Lindsay, Business Manager