All Saints Medical Practice - Ratings and reviews
Reviews
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Review titled Awful practice - avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
My mum has been registered with one of member practices of “Health and Beyond” for over 40yrs. With her declining health, she is housebound. Tried to get a home visit on the advice of secondary care clinic and the reception team flatly refused claiming she is out of catchment area! Impossible to get appointments in general and simple things like medication requests take forever. Another case of how a conglomerate such as health and beyond have driven a family practice into disrepute, shame on you!
Visited February 2023
Review titled All Saints Medical Practice
Replied on 04 March 2024
I'm so sorry for the late response in actioning your complaint, and I'm so sorry for the distress this has caused you and your elderly mother. Unfortunately, all Practices have a catchment area and patients not within that boundary, should have been written to to advise that a new GP needed to be found nearer to your moms address. I can only apologise that this didn't happen on this occasion and I am so sorry that you were not given the opportunity to speak to myself. Kind regards Practice Manager.