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Alkrington Junction Practice - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Impossible to get appointments

    Rated 2 stars out of 5

    by Anonymous - Posted on 10 January 2024

    At 8.03am all appointments for the day are taken. Trying to get an appointment for the next day, even for a pre-schooler, is impossible. All they ever offer is "telephone consultations", which are useless for a child with a cough or possible ear infection. I had a phone consultation booked a week in advance cancelled without even letting me know. They then sent me a text message asking if I was happy with the service I received. No, I wasn't. We moved here 2 years ago, and have managed to see a GP once, but been to pardiatric a&e about 8 times due to no a appointments available. Absolutely useless surgery.

    Visited January 2024

    Report as unsuitable

    Alkrington Junction Practice has not yet replied.

  2. Review titled Terrible

    Rated 1 star out of 5

    by Sandra - Posted on 22 March 2023

    Almost impossible to get through the phone line to make same day/prebook appointments. Lines are open at 8am and after waiting around 60 mins (if you are not cut off by then), there are always no appointments left. Receptionists are rude and not helpful to offer alternative options to patients. Experience with doctor’s and nurses are good, however the experience of the front line staff and the repeated poor experienced of securing an appointment is truly terrible. The surgery does not make it easy for patients to make appointments to be seen to. The surgery needs to review their processes and improve the way they run the surgery. Other surgeries are almost operating back to pre-covid levels. Management needs to set up mystery shopper to really see how poor the practice is.

    Visited January 2023

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    Review titled Alkrington Junction Practice

    Replied on 25 September 2023

    We are sorry that you've had a bad experience with our surgery. Thank you for your feedback. The phone system is a major problem for us. We are moving to a new system soon which should hopefully resolve these issues, but until then we are doing our best to work with what we have. Our reception staff are regularly informed of the feedback from patients and we are doing our utmost to ensure staff give priority to dealing with calls. We are also trying to give patients other options for contact. Our updated website (www.junctionsurgery.nhs.uk) has several forms for different issues which patients can use without having to call the surgery. We also have a system called PATCHS which we are trying to encourage more patients to use (https:///patchs.ai/practice/junctionsurgery/). With regards to our reception staff, we are sorry that you feel staff have been rude and unhelpful. We have tried to address instances that we have been made aware of, but wherever patients are able to provide specific examples we ask that these be emailed to us on gmicb-hmr.junctionsurgery@nhs.net. Our new phone system will have call recording which will also be of benefit for assessment and further training.

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