Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No continuity of care
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2023
Each appointment or review is with a different person. There is **no** continuity of care. As a healthcare professional specialising in quality and outcomes I find this very worrying
Visited January 2023
Review titled Albany Practice
Replied on 23 February 2023
Dear Patient, Unfortunately we were unable to contact you directly as the review was anonymous but should you wish to discuss this with us we would encourage you to reach out to us directly either via telephone, 020 8630 3838, or email, HOUCCG.albany@NHS.net When you are booking an appointment if there is a specific GP or clinician that you wish to book with you are always welcome to mention this when speaking to the receptionist and they will always accommodate where possible. Sometimes if you are calling for a same day appointment we cannot always guarantee that your preferred GP or clinician will be available on that day as not all of the clinicians all work on the same, every day of the week. However we will want to ensure that your urgent appointment request is met therefore we arrange this with the clinician or GP that is available on the day. If you are calling for a routine appointment with one of the clinicians or GPs the team will always offer the next available appointment with any GP or clinician. As we have mentioned please do reach out to us should you wish to discuss this matter in more detail, we would be happy to speak to you. We sincerely hope that your experience with the practice improves. Kind Regards, The Management Team Albany Practice
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Review titled Excellent service
Rated 4 stars out of 5
by David S - Posted on 20 January 2023
I have been receiving treatment for an eye condition at Moorfields Eye hospital since Aug 2021, which was when the surgery checked me for high blood pressure cholesterol & diabetes which can the cause of my eye condition. I emailed the surgery about getting these checked again and within 11 days the test were authorised, blood taken an analysised and I have the results. Very pleased
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear David, Thank you for taking the time to leave the practice a review. It is great to see that you have had a positive experience with the surgery and have given us a 4 star review. It is really important for our surgery to receive all honest feedback from our patients so we are pleased to see that you are happy with the surgery. We hope that your positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled Great practice
Rated 5 stars out of 5
by Hazra Vohra - Posted on 20 January 2023
Excellent service, felt comfortable and relaxed during appointments. Doctors and nurses listen to our health problems and give good advice, they take action immediately and respond well if further action needs to be taken
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Hazra, Thank you so much for taking the time to leave our practice a review and it is great to see that you have had a positive experience with the surgery. We are really pleased when patients take their time to leave us a review and of course it is great to see the positive comments and 5 star rating. We hope that your positive experience continues in the surgery. Kind Regards, The Management Team Albany Practice
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Review titled Local
Rated 4 stars out of 5
by Anonymous - Posted on 21 January 2023
It was confusing as to whether this was telephone or in person - usually timed are in person and tephone are much vaguer (usually am/pm The interview was fine There were some difficulties communicating simple requests to reception.
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Patient, Thank you for taking the time to leave us a review, we really do appreciate it and we are pleased to see that you have had a positive experience with the surgery with the 4 star review. It is correct that face to face appointments are always given a specific time to attend the practice however telephone appointments are booked between certain times, usually AM - 09:00 - 13:00 or PM - 14:00 - 18:30 depending on the clinic that you have been booked into. We hope that you continue to have a positive experience at the practice. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Yacine Tagrerout - Posted on 08 August 2023
Good doctors just some time issues with the appointment or waiting time the rest all good and I do recommend it to friends
Visited January 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Yacine, Thank you for taking the time to leave us a review, we do really appreciate this. We are pleased to hear that you have had a positive experience with the practice and we hope that this continues in the future. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Very pleased
Rated 4 stars out of 5
by Lynn - Posted on 30 January 2023
I was extremely pleased and relieved when my most recent call for an appointment was no. 1 in the queue, answered promptly and made for within two hours. I arrived, registered and was seen immediately. I cannot remember the last time this happened. Very pleased with the consultation and the follow up action. Thank you.
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Lynn, Thank you for taking the time to leave us a review and thank you for the 4 star rating. We are really pleased to hear that you have had a positive experience with the practice. We hope that this positive experience continues with us. Kind Regards, The Management Team Albany Practice
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Review titled Very good service
Rated 5 stars out of 5
by Richard - Posted on 05 January 2023
I needed a vaccination at short notice after injuring myself. On phoning I was offered an appointment the next day. At the appointment my wound dressing was changed also, and I was given a spare dressing, as well as getting the vaccination, and helpful advice. This very helpful prompt action got me through a very stressful situation.
Visited January 2023
Review titled Albany Practice
Replied on 18 January 2023
Dear Richard, Thank you kindly on behalf of the practice for taking the time to provide this positive response. Thank you for the 5 star rating on your experience at the surgery. We are pleased to hear that we have supported you in a difficult situation. We always review our compliments and ensure that staff / staff groups mentioned are informed of their positive feedback received. Thank you again and we hope that this positive experience continues. Kind Regards Management Team The Albany Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Andrea Parrott - Posted on 04 February 2023
My husband and I have been patients at the Albany Practice for many years and have recently noticed a marked improvement in accessing the surgery. Telephone calls are answered swiftly and an appointment with a GP can be made within a two week period. Receptionist staff are courteous and helpful and the nurses pleasant and friendly. Our GP, Dr Rahman, is caring and patient with a calm and reassuring manner. Overall we have no complaints and great peace of mind that the Albany Practice us within our easy reach.
Visited January 2023
Review titled Albany Practice
Replied on 23 February 2023
Dear Andrea, Thank you so much for taking the time to leave our practice a review and an extremely positive one at that. We really do appreciate the positive comments as it really boosts staff morale. We will be sure to inform Dr Rahman of the positive comments that you have left for him. We're very pleased to hear that you are having a positive experience at the surgery and hope for this to continue in the future. Kind Regards, The Management Team Albany Practice
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Review titled Practice
Rated 3 stars out of 5
by Sarah Shaw - Posted on 03 February 2023
After having bloods done in November 2022, not having a follow up until Jan 2023, to then have to hwve another blood test to then have to wait a further 2 weeks for a follow up woth my gp.. icant blame the surgery as such as only heaving 1 surgery for so many people doesn't help. I think they need to look at follow up calls in a different way
Visited January 2023
Review titled Albany Practice
Replied on 23 February 2023
Dear Patient, Thank you for taking the time to leave us a review and rating us 3 stars, we do appreciate that. There are three GP surgeries in the building that currently register patients. We have tried to locate the name that you have left this review under in our practice register however we were unable to do so, therefore we could not reach out to you directly to discuss this. If you wish to discuss this in more detail please do let us know and contact us via telephone, 020 8630 3838, or email, HOUCCG.albany@NHS.net. Kind Regards, The Management Team Albany Practice
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Review titled Unprofessional, rude and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I'm fairly new to the practice and I have to say that this practice must be the worst I've ever experienced in all my 47 years on this planet. Pretty much received rubbish service every time I've had any contact with this place - face to face aswell as via telephone. The reception staff are rude and simply don't care about good customer service, not sure if it's the same person I seem to get stuck with every time I've called, one of the young girls is ok. The Dr I saw seemed fine, however, after my check up there has been zero follow up despite what he told me it could be. I don't feel these people should be employed by the nhs, clearly they don't have the right attitude. Also I had full blood count done and the health care assistant first off informed me the entire borough does not have the small injections so I have to have a big one and it might hurt, obviously this scared me immediately and then to my horror I had a bruise the size of my entire forearm which was not only painful but black and purple lasting about 1 month. Awful experience.
Visited December 2022
Review titled Albany Practice
Replied on 02 February 2023
Dear Patient, We are extremely sorry to hear that you have had a negative experience with the practice. This is most definitely not how we want our patients to be feeling at all. Regarding your comments of the small needles, there is currently a national shortage of these smaller needles for blood tests which has been ongoing for some time and unfortunately we have not been provided with an update as to when this situation is going to be resolved, so unfortunately this particular matter is out of our control but we do apologise. We would like to discuss your concerns with you directly as unfortunately this has been left as an anonymous review therefore we cannot reach out to you directly so do ask please contact us via email, HOUCCG.albany@NHS.net, or via telephone, 0208 630 3838, so that we can discuss this in detail and of course improve your experience with the surgery. Thank you for taking your time to leave us this review and we hope to hear from you soon to ensure that your concerns are directly resolved. Again, we sincerely apologise for any upset and inconvenience caused. Kind Regards, The Management Team Albany Practice