Albany House Medical Centre - Ratings and reviews
Reviews
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Review titled Exasperated & Worried !
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2023
When looking at my test results on "Systems on Line", I'm very concerned that some comments from results are worrying but no one rings to explain them or they are inconclusive and need further action, despite my patient record showing they have contacted me. nit true ! I have had a couple of hospital scans for a pain I have (still) but these were inconclusive, but I still have the pain. Results say "No further action". How can this be so with no follow up? I'm in a lot of pain still but it's impossible to get an appointment when you are 47 in the Q only to be told when you finally get through that there no appointments left! On my last recent blood test result (November 2023) I was messaged to say could I please make a 10 minute telephone appointment. This I did and was told the next available one was a month away (late December 2023). It took the receptionist 5 minutes to find one, half of that time could have dealt with a conversation I could of had with the person who asked me to make that appointment, which I believe was due to blood test results for my kidneys. Now I have a worrying month to wait for a paltry 10 minute conversation over the phone. Not acceptable and certainly not right. And a few months ago I asked a receptionist if I could have the shingles jab but udely was told not until I was 70 which is in December, despite all the advertising on posters in the wIting room and on TV actively encouraging us and being entitled to the jab before the age of 70. I'm not one for confrontation but all this negativity leaves me stressed and worried about my ongoing health issues. A bit of compassion and sensitivity would not go amiss with receptionists either. Written on 23 November 2023.
Visited November 2023
Albany House Medical Centre has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Not once but on several occasions I've waited in the phone and been told I was number 7( or whatever number) then go down to 6, then back to 7!!! How does that work? One one occasion I took the option to "keep my place in the queue and get a call back" I was number 9 in the queue at the time, 90 minutes later I received the call back!! Im now looking for a new surgery.
Visited October 2023
Albany House Medical Centre has not yet replied.
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Review titled Great doctor
Rated 5 stars out of 5
by Melissa - Posted on 11 November 2022
I had an appointment this morning for my son at 9:50. Whilst the doctor was running a little behind, the actual appointment was extremely good. The GP was very patient and thorough in checking him over and personable, taking the time to speak to my two year old and make him feel comfortable. It was very reassuring and I felt listened to as a mother. Thank you very much, I really hope this compliment gets back to him. Credit where credit is due.
Visited November 2022
Albany House Medical Centre has not yet replied.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Sally Sheehy - Posted on 31 October 2022
Had a dog bite at work, rang surgery late in a Friday. Helpful receptionist and extremely nice nurse who slotted me in, dressed wound, tetanus jabbed and consulted doctor who gave covering antibiotics. Very efficient and reassuring. Thanks to all involved!
Visited October 2022
Albany House Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
There was an issue with my prescription so I phoned the practice. The lady I spoke with was very helpful and liaised with a colleague to resolve the issue. I was further contacted by text to confirm how the matter had been addressed.
Visited September 2022
Albany House Medical Centre has not yet replied.
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Review titled poor
Rated 2 stars out of 5
by John Douglas - Posted on 20 June 2022
I visited the surgery this morning to make an appointment for my ears and was told that I need to telephone, this I did and waited over an hour, only to be told that you no longer carried out ear wax removal, when the receptionist had informed in the morning that you did. The person on the phone said that Specsavers may do it and that was it.
Visited June 2022
Albany House Medical Centre has not yet replied.