Akerman Medical Practice - Ratings and reviews
Reviews
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Review titled Left in tears
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Despite lovely admin staff, ease of submitting e-consults and rapid telephone responses from the on-call GP, I have never felt so undervalued, dismissed or judged by Drs than I have since being registered with this practice in early 2022. Each time I speak with a doctor from this practice I am rushed, told to not give so much information as it's difficult to write down, told to only answer questions I am asked. I finish the phone call in tears most times, have never been offered a face to face appointment and always feel palmed off, not listened to and judged. I understand that 10 mins to try and assess and make a management plan for a patient is so difficult to do. It is an unfair pressure you are being put under by external stakeholders however, please put your patients first. Make them feel valued, listened too and understood. this may be just another day for you, but for the patient it's an anxiety inducing, worrying day/week leading up to it. Let alone actually plucking up the courage to make the appointment in the first place. There are a couple of things I haven't been to this GP about and have left untreated and uninvestigated as I'm embarrassed and scared to talk to any of the GPs there. I also don't trust their management or desire to help. I hate to write this review but my experience has been so awful on several different occasions - I find it difficult to understand the positive reviews left on this website.
Visited August 2023
Review titled Akerman Medical Practice
Replied on 04 August 2023
Dear Patient, Many thanks for taking the time to feedback on our service. I'm sorry to hear about your experiences with our practice, and I want to sincerely apologise for any distress or frustration you've encountered during your interactions with our doctors. Your feedback is extremely valuable to us, and we take your concerns very seriously. I genuinely appreciate your honesty in sharing your experience, as it gives us the opportunity to learn and grow. If you're willing, I encourage you to reach out to me directly so we can address your specific concerns and work toward a more positive experience moving forward. I would like to investigate this further so this does not happen again and to feedback to the team and would great appreciate if you could email me or call the practice and ask for me. Please email me at pm.akermanmedicalpractice@nhs.net or by calling the practice at 0203 582 0000 and asking for the practice manager. Kind Regards Abdul Hassan Practice Manager
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Review titled Very good customer service
Rated 5 stars out of 5
by Derek - Posted on 13 June 2023
Very polite professional sevice and attitude,friendly and helpful. Was very comfotable with the physio and made me feel better after the first appointment.I would like to see him again if I ever have any problems in the future.
Visited June 2023
Akerman Medical Practice has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ashley Bastian - Posted on 04 May 2023
Experience today has been very satisfactory. The doctor took time to listen with patience, to clarify, to advise. There was understanding and clarity in the doctor’s conversation and a very proactive approach was taken.
Visited May 2023
Akerman Medical Practice has not yet replied.
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Review titled Travel vaccinations
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
I booked a travel vaccination consultation appointment, which as an existing patient cost me £50 but this covered the cost of several jabs and I was able to have them straight away during the consultation after discussing what was necessary.
Visited April 2023
Review titled Akerman Medical Practice
Replied on 11 May 2023
Hi Thank you for you review. We value the positive review and are happy to hear that you enjoyed our service.
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Review titled Great Practice
Rated 5 stars out of 5
by Catherine Beaumont - Posted on 19 April 2023
This practice are truly knowledgable, responsive and kind. They go out of their way to help you. There is always a person at the end of the line and I couldn’t recommend their advice enough.
Visited April 2023
Review titled Akerman Medical Practice
Replied on 11 May 2023
Dear Catherine Thank you so much! We’re grateful for you taking the time out to share your experience with us and love hearing of your great encounters with our team. Abdul Hassan Practice Manager
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Review titled Modern practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
The GP practice uses telephone appointments effectively to sort out most problems virtually on the same day and offers in person appointments when needed. My experience of the practice has always been positive with appointments running to time and knowledgeable staff. Thank you to the GPs and nurses and reception staff for their hard work.
Visited April 2023
Review titled Akerman Medical Practice
Replied on 11 May 2023
Dear Patient, Thank you. We value the positive review and are happy to hear that you enjoyed our service. Abdul Hassan Practice Manager
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
I was so pleased with this doctor surgery so nice and helpful thank you for all your help l would recommend this place for everyone in the area
Visited November 2022
Akerman Medical Practice has not yet replied.
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Review titled Can’t get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 29 July 2022
I have been with this surgery for over 30yrs phone this morning for either a doctor or pharmacist to call me they had no phone calls left so advised me to call back at 12noon which i did was then told they had neither again I was told they could make me an appointment but it wasn’t until Tuesday as nothing available sooner i explained i was unwell and couldn’t wait until Tuesday was then advised to call 111 no wonder our hospitals and a/e departments are overwhelmed a phone call would have advised me on what might help without putting pressure on the nhs
Visited July 2022
Akerman Medical Practice has not yet replied.
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Review titled Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2022
Very competent, was able to deal with enquiry and followed up efficiently and effectively. I felt compelled to call back and thank her personally. Very impressed!
Visited May 2022
Akerman Medical Practice has not yet replied.
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Review titled Asked me to do the work myself
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
I have tried many times to get an appointment but it’s always excruciatingly hard, so I end up going to A&E instead. On this occasion, the staff at reception were nice but the doctor was awful. Extremely rude and patronising. I needed some tests doing and he gave me the samples to fill in myself and figure out where they were to be sent. I told him that I am not a doctor and had no idea what I had to do. He was extremely dismissive and shrugged me off. I had to go and find a nurse to explain the situation and she went and did it herself. I appreciate the issues with the NHS, the funding and staffing problems but this is not how anyone should be treated. I could have found someone on the street with no medical training who would have been just as useful. Find another GP at all costs!!
Visited April 2022
Review titled Akerman Medical Practice
Replied on 27 February 2024
Dear Patient, Many thanks for taking the time to feedback on our service. I'm sorry to hear about your experiences with our practice, and I want to sincerely apologise that you felt you were not provided with the level of care expected from our practice. Your feedback is extremely valuable to us, and we take your concerns very seriously. In order to investigate this further and improve on the level of care. I would be grateful if you to reach out to me directly so we can investigate this further so this does not happen again and to feedback to the team and would great appreciate if you could email me. Please email me at pm.akermanmedicalpractice@nhs.net Kind Regards Abdul Hassan Practice Manager