Adlington Medical Centre - Ratings and reviews
Reviews
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Review titled Shocking
Rated 1 star out of 5
by Michael jones - Posted on 05 March 2024
I went in to discuss my long term condition of type1 diabetes as the dsn at the hospital have discharged me (reasons unbeknown to me) I have several concerns regarding my health and the response I got was “what do you want me to do “ I was pretty shocked then he said he’d refer me back to the dsn at Chorley hospital (who have already discharged me ) ??????
Visited March 2024
Review titled Adlington Medical Centre
Replied on 06 March 2024
Dear Mr Jones, Thank you for the feedback. I am sorry that you have had a poor experience. I will pass this on to the GP in question. This is not the level of service that we wish to offer. I will contact you directly to remedy the situation. Kind regards, Julie Southern Population Health Manager
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Review titled Significant deterioration in quality
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Since being taken over, it’s virtually impossible to get an appointment, including for children. This used to be a really effective and caring practice and it used to be easy to speak to someone or get an appointment when needed. Telephone consultations now seem to work on the idea that the GP can ring whenever they feel like it during the day and you’re expected to be available at all times but getting through to the surgery takes around 30 minutes to speak to someone. The management of the surgery needs some serious improvement on how to deal with members of the public as many of the issues seem to be created by the surgery themselves and could easily be resolved by better communication with patients and more effective management of their appointments system.
Visited May 2023
Review titled Adlington Medical Centre
Replied on 23 June 2023
Dear patient, Thank you for your feedback. We take feedback seriously and always endeavor to improve our service. We have recently increased the number of appointments offered. We cannot always guarantee a certain time for the GP to call as there are occasions when clinics do not run to time due to medical emergencies. We do offer face to face or telephone appointments 6 days a week and Monday to Friday evenings. I will pass the feedback to the GPs regarding telephone appointments calls. We are working on other forms of digital communication with our patients. This includes apps, text messaging and the website is, at present being overhauled. Again, thank you for the feedback. Kind regards, Julie Southern Population Health Manager julie.southern2@nhs.net