Addison House - Haque Practice - Ratings and reviews
Reviews
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
GP is incredibly hard to get in contact with, phones are always busy and when you do finally get to speak to the receptionist they have no knowledge! I made an appointment for 2 weeks in advance explicitly stating to the receptionist what tests I needed. 2 working days before the appointment they cancelled. Not impressed with this practises dealings will be changing GPs as soon as possible
Visited April 2024
Addison House - Haque Practice has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by James - Posted on 13 April 2024
My wife has a bad chest infection and it's taken 3 weeks for her to receive medication. Which doesn't seem to work. The receptionist think they are the Dr. And actually seeing a Dr is virtually impossible.
Visited March 2024
Addison House - Haque Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Colin Thorpe - Posted on 19 January 2024
On the 19th January 2024 I visited Addison House to make several appointments the first for my regular bimonthly B12 injection only as always having to argue the point that the records need updating updating as it every 2 months and not every 3 months and it had been that way for the last 5 years. As my condition is deteriorating rapidly I need a face to face appointment and not a telephone call unless he can test my legs and feet down the telephone. Refused protocol demands that I must have a telephone appointment first My medication review is due on the 26th January but the earliest date would be the 8th February by which time I would be out of my medications. I should not have to argue with a receptionist for 30 minutes about a patients needs.
Visited January 2024
Addison House - Haque Practice has not yet replied.
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Review titled Absolutely disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Trying to get through via the telephone is impossible! When you do finally get through, after hours of trying to get on the queue to speak to someone, then wait for 2 and half hours once you are on the queue for the receptionist to call you back, to then be told that someone will call you back! The triage nurse didn’t call me back till over 12 working hours later (I was listed as a very urgent) to be told that they have no available appointments!! I had an open wound that needed a dressing change, but the receptionist said the nurse can deal with your problem over the phone!!! She must be amazing if she can change a dressing over the phone!!! When I said I needed to see someone urgently they told me to go to A&E!!! This is their answer to everything, I had a rash two weeks ago and yet again couldn’t get an appointment and was advised to go to A&E….for a rash how absurd!
Visited December 2023
Addison House - Haque Practice has not yet replied.
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I have apparently been told I have to go on statins no phone call no discussion about this. I have no intention of taking medication unless I feel 100% about it which I do not. This surgery needs to sort it out.
Visited November 2023
Addison House - Haque Practice has not yet replied.
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Review titled Not Great
Rated 3 stars out of 5
by Anthony West - Posted on 01 June 2023
Came to the surgery to ask about some antibiotics for my foot was sent to the surgery on Tuesday I came in today to find out if they had been sent to harlow Pharmacies and was told that he had sent to your in-house Pharmacist and was told it would be sorted out in 24 hours so asked if the pharmacist was in and was told he works remotely so how can an in-house pharmacist not be in-house the name in-house means that they work in-house and not remotely. So now I do not have any antibiotics untill 24 hours later as I have run out of them . I'm not happy with the practice.
Visited June 2023
Addison House - Haque Practice has not yet replied.
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Review titled Casual approach to patients health
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Practice send test results regardless of issue via text with no Dr follow up to explain possible outcomes, options or reassurance. Patients left to Google possibilities which is very scary
Visited June 2023
Addison House - Haque Practice has not yet replied.
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Review titled Contacting Surgery
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Surgery is almost impossible to contact by phone, making appointments or getting results requires smart phone and takes for ever to fill out on-line questionnaire via e-connect just to get an appointment.
Visited June 2023
Addison House - Haque Practice has not yet replied.
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Review titled disappointing service
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2023
Since November trying to figure out what is going on with my 6 year old boy, no one has been helpful or able to see him although I have provided details of the problem. Today again I tried to book an appointment and the gentleman on reception laughing in my face that I should call, also were other people who said the same like myself , that when I call first thing in the morning no one picks up. In my opinion this practice definitely would be great and patient orientated with different staff, first capable of giving the correct information and maybe less rude.
Visited January 2023
Addison House - Haque Practice has not yet replied.
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Review titled Unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2022
I rung Addison house to book an appointment on 22nd November as I’ve got a chest infection and tonsillitis they told me that I there’s no appointments and I was told to call 111 or them at 8am the next day, I went into Addison house today (23rd for a doctors note that my work had requested) and was told that I could of been pushed forward due to my condition however on the phone on the 22nd I told them my condition and there was nothing they could of done, this is very concerning that someone over the phone is telling me something and another person at the surgery is telling me something different
Visited November 2022
Addison House - Haque Practice has not yet replied.