Addington Road Surgery
77 Addington Road, West Wickham, Kent, BR4 9BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2025
Having seen a Consultant with a new diagnosis, he wrote to the GP on 22nd March asking them to arrange blood tests and a Dexa scan. I heard nothing from the GP about this, despite the letter being put on my NHS app. On Thursday 17/4/25 I sent a message via Accurx asking for someone to action this and I got an email saying that a clinician would be reviewing this. Having then heard nothing for 1 week I tried phoning the practice on several occasions but could not get through. I listened several times to how wonderful this new Accurx system is and how it’s speeds up the process and things will be reviewed within 1 working day. I then went into the practice and after quite a long time of the receptionist reading a computer screen, I asked if it had been dealt with and he said it was on the Drs list for tomorrow which is 9 days after my original request and 5 weeks after the Consultant had requested these things!!! He said admin things don’t get dealt within 1 day so I said why did the messages say it did, but he didn’t answer. I still don’t know when it will be done. I had a similar terrible experience last October when trying to get an appointment, which was the start of this new diagnosis and I never even got an acknowledgment of my poor review from the practice. I have been with this practice for 40 years and it has never been so terrible as it is now.
Visited April 2025
Addington Road Surgery has not yet replied.
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Review titled Friendly staff and excellent clinical care
Rated 5 stars out of 5
by Katie - Posted on 29 April 2025
I was really impressed with this surgery this evening. Reception staff friendly and really seemed to care. Kept patients informed of any delays. While waiting I saw a nurse go above and beyond fitting in an extra patient despite having finished for the day. And the GP I saw for my coil replacement was professional yet friendly. He made sure I was put at ease. Excellent clinical skills and genuinely cared. Truly impressed with my care this evening and would recommend highly. Thank you!
Visited April 2025
Addington Road Surgery has not yet replied.
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Review titled Communication
Rated 2 stars out of 5
by Michele Fox - Posted on 12 November 2024
I have left several messages requesting a specific inhaler to be prescribed. The first consultation was recorded inaccurately and the information was not forwarded to the partners. It then took 2 further attempts at me telephoning and now they have authorised a prescription that I have not requested but will be charged for.
Visited November 2024
Addington Road Surgery has not yet replied.
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Review titled Kind Receptionists
Rated 5 stars out of 5
by Annie Norwood - Posted on 25 October 2024
I Visited The Surgery Yesterday I needed help regarding the course of antibiotics that had been selected by a Consultant I had seen last week. There were three receptionists that went out of their way to help me, they are a credit to Addington Road Surgery. Not only Yesterday but every time I visit the surgery their kindness shines through. Thank You so very Much. I’m not allowed to name them, but they know.
Visited October 2024
Addington Road Surgery has not yet replied.
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Review titled professional and efficient service
Rated 5 stars out of 5
by Angela - Posted on 24 October 2024
My questions regarding menopause have been listened to with a plan of care / treatment discussed as a partnership. I have been able to change treatment after discussing my concerns. I am confident that I can contact my GP with any further questions / concerns. I was able to get an appointment (date and time) that suited me in the women's sexual health clinic. Prescription requests were acted on in a timely manner.
Visited October 2024
Addington Road Surgery has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Everyone from the administrative team to the clinical team has taken good care of me and my family. I had a mental breakdown in the waiting area, due to overwhelming responsibilities and I was assisted by a lovely young girl and a clinical pharmacist. I was offered the space to vent my frustration. It’s a compassionate practice.
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Best practice in Bromley
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
At a recent appointment I found the reception staff to be very welcoming and helpful. The doctor I saw put me at ease, was empathetic and never made me feel rushed. He took the time to listen and address my issues. This practice is the best and I cannot recommend them enough.
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Prescriptions
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Called and spoke to prescribing clerk who sorted out my prescription with speed and ease. Great service very happy. Receptionist was lovely on the phone first once I shared my concerns. Thank you
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Michelle - Posted on 25 April 2024
Saw a doctor for HRT, he was very helpful and knowledgeable Really happy with the service I received.
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Chloe Skinner - Posted on 06 February 2024
You can't book an appointment on the phone, as they don't pick up. When you get one via econsult the Drs don't turn up. 45 minute delay for my 1st apt and so cancelled and now I've waited 25 minutes and still no Dr. I work full time. I don't have time to sit and wait for an hour to see a Dr
Visited February 2024
Review titled Addington Road Surgery
Replied on 04 March 2024
We are very sorry to hear of your experience, your review will be shared with the team for discussion and reflection and our next practice meeting. We apologise for the wait you had to experience and the manner in which this was dealt with and the inconvenience caused. Thank you Practice Manager